Customer Success Partner Expert

2 months ago

Ho Chi Minh City, Vietnam SAP Full time

**We help the world run better**

**SUMMARY & ROLE INFORMATION**

The E-CSP will proactively and continuously engage with customers at the enterprise level to drive their RISE transformation, value realization, positive business outcomes, solution adoption and commercial growth (via renewals). The role will act as a trusted partner, delivering the intelligent enterprise with customer executives and engaging with solution area leaders, together with the Adoption Success Center (ASC), sales team, market units, RISE eco-system, S-CSPs and V-CSPs for any contracted Cloud solutions to align the right SAP expert with each stage of the customer’s transformation.

The E-CSP simplifies the customer engagement model by advocating for the customer and acting as the primary central post sales SAP contact via orchestrating resources across the product portfolio, Customer Success Services (CSS) and post-sales, including Partners. The E-CSP drives business outcomes by engaging as a trusted partner advisor: delivering the intelligent enterprise with customer executives and engaging with line of business leaders to align the right SAP expert with each stage of the customer’s transformation. The E-CSP is responsible for assuring the continuity of the customer’s cloud subscription and maximizing their consumption.

**Specific activities include**
- Acts as the central point of contact for CLTV success.
- Validates accuracy of customer commitments and in partnership with ECS, safeguards provisioning access in the case of PCE
- Simplifies and coordinates post-sales customer success activities, making the customers’ experience productive and focused.
- Aligns with the regions and market units to ensure strong local customer support, supported by CSS Success Centers.
- Introduces and Orchestrates Vision to Value (V2V) Methodology
- Executes enterprise-level Relationship Assessments.
- Develops, maintains, and executes enterprise-level Outcome Success Plans (OSP) inclusive of all Solution Areas.
- Drives cross-solution area adoption, entitlements and consumption and documents business impact.
- Proactively address improvement opportunities identified via NPS.
- Remains knowledgeable on customer industry, strategy and market conditions.
- Assists with escalations and management of critical situations.
- Introduces and participates in/or orchestrates Adoption Framework(s).
- Introduces and orchestrates Enterprise Support or Enterprise Support Cloud Edition (if contracted).
- Introduces and orchestrates Preferred Success (if contracted).
- Supports Account Planning, leads internal Governance across key stakeholders
- Supports renewal execution across all Solution Areas

**EXPERIENCE & ROLE REQUIREMENTS**
- Experience driving customer value realization based on agreed business outcomes including driving renewals (Cloud and/or Maintenance related), expansions and up-sells of subscription or perpetual license-based solutions)
- 10+ years’ experience (senior) or 6+years (expert) in the following areas Sales, Pre-Sales, Services or Solution/Product Management
- Demonstrated success navigating difficult customer situations and discussing sensitive issues with executives
- Broad understanding of SAP solution portfolio (in particular RISE) and the end-to-end business processes they enable, including a rough understanding of architecture
- Business outcome, value realization modelling, ROI experience
- Expert governance and stakeholder management skills
- Expert verbal/non-verbal communication, relationship building and executive presence skills
- Knowledge of SAAS and IAAS processes (e.g. provisioning, onboarding, customer support)
- Experience driving renewals, expansions and supporting up-sells of subscription or perpetual license-based solutions
- Good understanding of cloud and on-premise solution/landscape is an advantage
- Ability to orchestrate across on-premise, maintenance and cloud solutions is a plus

**ABOUT THE TEAM**
Our vision is to drive world-class customer experience and business outcomes. We achieve this by passionately championing the success of our customers by inspiring and empowering people to lead, orchestrate, and deliver sustainable customer value.

Note:
This position is open at T3/ T4 levels and can be offered as E-SCP or S-CSP, depending on suitability.

**We build breakthroughs together**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employmen

  • Customer Success Partner Expert

    3 weeks ago

    Ho Chi Minh City, Vietnam SAP Full time

    **We help the world run better** **SUMMARY & ROLE INFORMATION** The E-CSP will proactively and continuously engage with customers at the enterprise level to drive their RISE transformation, value realization, positive business outcomes, solution adoption and commercial growth (via renewals). The role will act as a trusted partner, delivering the...

  • Customer Success Expert

    3 weeks ago

    Ho Chi Minh City, Vietnam DFO Global Performance Commerce Limited Full time

    **GPC **is on a mission to deliver superior eCommerce software and we need people that love: - Software - Technology - eCommerce **SUMMARY**: **GPC** has an immediate opening for a **Customer Success Expert** to support the onboarding and ongoing relationships of its ecommerce customers. As a **Customer Success Expert,** you will play a critical role in...

  • Partner Customer Success Manager, Vietnam

    1 week ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Udemy Full time

    About us:At Udemy, we're on a mission to improve lives through the power of learning. We're a leading global learning company and one of the world's largest education platforms, with more than 57 million learners. Our goal is to provide flexible, effective skill development to empower organizations and individuals.Talented people are everywhere, and the...

  • Customer Success

    2 months ago

    Ho Chi Minh City, Vietnam Tech Data Full time

    **Job Purpose**: To support customers as they transition from sales prospects to active users of products. They're focused on customer loyalty and building close long-term client relationships, and often stay with the same customers as long as they continue to work with your business. Responds to inquiries, expedites critical orders, communicates...

  • Customer Success

    3 weeks ago

    Ho Chi Minh City, Vietnam Tech Data Full time

    **Job Purpose**: To support customers as they transition from sales prospects to active users of products. They're focused on customer loyalty and building close long-term client relationships, and often stay with the same customers as long as they continue to work with your business. Responds to inquiries, expedites critical orders, communicates...

  • Customer Success

    1 week ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Tech Data Full time

    Job Purpose:To support customers as they transition from sales prospects to active users of products. They're focused on customer loyalty and building close long-term client relationships, and often stay with the same customers as long as they continue to work with your business.Responds to inquiries, expedites critical orders, communicates dispositions,...

  • Customer Success Account Manager

    1 week ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam LittleLives Inc Pte Ltd Full time

    Ho Chi Minh City- Work Type: Full Time- As a Customer Success Account Manager, you are responsible for the adoption, usage and success of a portfolio of clients. By building trust and enabling the success of your clients, you will be able to drive revenue growth through renewals and upselling. You are the primary customer-facing role, and your insights and...

  • Customer Success Service Apj Academy

    2 months ago

    Ho Chi Minh City, Vietnam SAP Full time

    **We help the world run better** The Partner Services Manager (PSM) in CSS is responsible for supporting our Partners across the market unit for the transformation project that they undertake for the customers. The PSM has to nurture and grow relationship with Partners and find opportunities to embed SAP Services into Partner proposals at bidding stage. The...

  • Partner - Sales & Customer Success (Vietnam)

    3 weeks ago

    Ho Chi Minh City, Vietnam RateGain Full time

    RateGain, awarded India’s Most Innovative Startup for 2020 by the Economic Times, is a leading provider of AI-powered SaaS products, that works with every leading travel and hospitality company in the world to help them make more revenue. Recognized as one of the fastest growing tech companies five times by Deloitte, RateGain is trusted by 25 out of the...

  • Customer Success Partner Advisor

    2 weeks ago

    Ho Chi Minh City, Vietnam SAP Full time

    **We help the world run better** **Key Areas of Responsibility and Tasks** In the Customer Renewals Center (CRC), our people and our culture are central to our success! Customer Renewals Executives (CREs) demonstrate skills and knowledge in renewal strategy, deal architecture, customer negotiation and internal navigation of commercial and legal teams. If...

  • Customer Success Executive

    2 months ago

    Ho Chi Minh City, Vietnam Zalo Full time

    If you love getting to know people, understanding their needs, and helping them grow, you’ve come to the right place. As a Customer Success Executive, you will be proactively driving adoption and retention. You will be building relationships with the customers and ensuring the services they need to receive maximum impact. **What you will do**: - Work in...

  • Expert, HR Business Partner

    2 weeks ago

    Ho Chi Minh City, Vietnam Techcombank Full time

    20 May 2024**Expert, HR Business Partner (40000426)**: - Category: Human Resources Management- Job Type: - Facility: Human Resource**Job Purpose**: As Expert, HR Business Partner,the incumbent will be an integral member of the HRBP team, depending on organizational structure. This role will be pivotal in providing strategic HR support and operational...

  • Customer Success Executive

    1 week ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Zalo Full time

    If you love getting to know people, understanding their needs, and helping them grow, you've come to the right place.As a Customer Success Executive, you will be proactively driving adoption and retention. You will be building relationships with the customers and ensuring the services they need to receive maximum impact.What you will do: Work in coordination...

  • Senior Expert, Learning Partner

    1 week ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Techcombank Full time

    10 Jun 2024Senior Expert, Learning Partner :Category: Human Resources ManagementJob Type: Facility: Retail BankingJob Purpose: The job holder responsible for work as an senior expert, with deep banking knowlege ,consulting with the divisions to analyse training needs, design learning roadmaps and programs, track program effectiveness. The job holder track...

  • Customer Success Manager, Vietnam

    4 weeks ago

    Ho Chi Minh City, Vietnam AppsFlyer Full time

    What is #LifeatAF? How can we crystalize its DNA into one eye-catching sentence for you? Our culture is defined by our people! Everyone is an approachable professional, tenacious and versatile, a challenging team member, and a respected and valued mentor. **What you will do**: - Become an in-house expert in AppsFlyer's product - both business and technical...

  • Customer Success Manager

    3 weeks ago

    Ho Chi Minh City, Vietnam TechX Corporation Full time

    At TechX, we've come a long way since our launch in early 2020. Now, after 3 years, we proudly stand as one of AWS's esteemed partners with competencies in Data Analytics in Vietnam. Our growth has been nothing short of remarkable, and we owe it all to our exceptional team of passionate TechXers. Are you ready to make an impact in the dynamic world of cloud...

  • Senior Expert, Learning Partner

    3 weeks ago

    Ho Chi Minh City, Vietnam Techcombank Full time

    10 Jun 2024**Senior Expert, Learning Partner (40000475)**: - Category: Human Resources Management- Job Type: - Facility: Retail Banking**Job Purpose**: - The job holder responsible for work as an senior expert, with deep banking knowlege ,consulting with the divisions to analyse training needs, design learning roadmaps and programs, track program...

  • Customer Success Manager

    3 weeks ago

    Ho Chi Minh City, Vietnam Monroe Consulting Group Full time

    **Customer Success Manager**: - **Sector**: Monroe Manufacturing & Industrial 4.0 - **Contact**: Sid - **Client**: Monroe Consulting Group - **Location**: Ho Chi Minh City - **Salary**: Negotiable - **Expiry Date**: 16 July 2023 - **Job Ref**: BBBH418159_1681698219 International award-winning executive recruitment expert Monroe Consulting Group is...

  • Customer Success Manager

    1 week ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam TechX Corporation Full time

    At TechX, we've come a long way since our launch in early 2020. Now, after 3 years, we proudly stand as one of AWS's esteemed partners with competencies in Data Analytics in Vietnam. Our growth has been nothing short of remarkable, and we owe it all to our exceptional team of passionate TechXers.Are you ready to make an impact in the dynamic world of cloud...

  • Partner Success Executive

    1 week ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam METUB Network Full time

    1. Job summaryAt Melive, we're on a mission to accelerate social commerce. We connect passionate creators with ambitious brands, igniting sales and engagement through captivating livestreams and short-form videos.As a Partner Success Executive at Melive, you'll be the alchemist behind this transformation, nurturing creators and unlocking their full potential...