Customer Success Officer

2 months ago


Thành phố Hồ Chí Minh, Vietnam Công Ty TNHH Wav Full time

**Mô tả công việc**:
(Mức lương: 13 - 18 triệu VNĐ)
Purpose - What we are looking for

We are looking for an outgoingabbeY staff tojoin abbeY team in fulfilling the service to ourcompany in a swift, proficient, and friendly manner; and assisting (and reporting to) Founder and be able to work at night shift (to help team Brazil and Mexico)

abbeY Responsibilities:

- Send VPN user account
- Tracking information of active or inactive client
- Create some guidelines for new things and translate them into English
- Update appsheet/ YEDDA DRIVE
- Set/ update meeting for Roi and send meeting detail to attendees
- Do onboarding/ offboarding process: NDA, collect personal information, test, training plan, announcement form...
- E-sign document to Roi/ Client/ Staff...
- Provide material like presentation, report, document... to requester
- Prepare flower on Friday (bi-weekly)
- Prepare gifts for staff and BU on special occasions: Tet, Valentine, Women day, Birthday...
- Order water bottle, stationary, sanitary...
- Willing to work at night shift (for Brazil and Mexico team)
- Receive and answer request from staff and BU
- Do POC (Proof of Concept)
- Office support: flight ticket, hotel booking, receive and send documents...
- Update template: Legal, Contract, Package, Guideline...
- Give user access to partner and newcomer
- Prepare party for special occasions
- Update abbeY record file/ Office member file
- Update the latest PRESENTATION file from CSOs if any
- Ask for BU to approve these blurred videos so they can be shared
- Ask CSOs to share impact videos from monthly reports (3 videos per report)
- Track newcomer onboarding/ training plan
- Work closely with Roi

Other duties as assigned from time to time

**Chức vụ**: Nhân viên/Chuyên viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:

- Salary: 13mil - 18mil or negotiation based on ability and experience
- Working time: 5 days/ week, from Monday to Friday;
- Professional working environment;
- Social & health insurance and annual leaves according to Law;
- A paid birthday off day;
**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề

**Yêu cầu công việc**:

- Bachelor’s degree in Business, Marketing, Finance, or suitable equivalent
- Interest and ability in data analysis and data tracking
- Creative, confident,enthusiastic, andwilling to assist others
- Be a team player
- Proficiency with MS Office (Especially Excel / Word / PPT)
- Outstanding communication skills, both verbal and written in both English andVietnamese

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Chăm Sóc Khách Hàng,Kinh Doanh/Bán Hàng,Tư Vấn Bán Hàng

Trung cấp - Nghề
Không yêu cầu



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