Customer Support
6 months ago
We are seeking a detail-oriented and customer-focused individual to join our team as a Travel Concierge. As a Travel Concierge, you will be responsible for providing exceptional service to our clients by assisting with travel arrangements, reconfirmations, and reservations. Your primary objective will be to ensure a seamless and memorable travel experience for our clients.
**Responsibilities**:
- Ensure all reconfirmations are completed promptly and accurately.-
- Conduct outbound calls to reconfirm bookings with various suppliers including hotels, helicopters, trains, transfers, taxis, car rentals, and direct suppliers.-
- Proactively explore options to accommodate advance or urgent reservations based on customer requests.-
- Verify availability and make bookings for activities, hotels & restaurant reservations-
- Resolve cases within the specified Service Level Agreement (SLA) timeframeCreate a case for each client request or concern and assign it to the Back Office (BO) with all the necessary documentation and details for efficient resolution.Foster effective team collaboration in distributing tasks to mitigate the risk of potential backlogs.**Requirements**:
- Exceptional communication skills in Japanese and English, adept in both written and verbal communication.-
- Amenable to work onsite on shifting schedules:- 6:00 AM to 15:00 PM-
- 9:00 AM -18:00 PM-
- 15:00 PM - 00:00 AM-
- Demonstrated strength in organizational and time-management capabilities.-
- Proven ability to thrive in a fast-paced environment, adept at effectively prioritizing tasks.-
- Proficiency in utilizing a variety of communication and booking systems.-
- Prior experience in customer service or a travel-related role is highly desirable.-
- Flexibility to work shifts, including evenings and weekends, as necessary.-
- Experience in the travel industry, particularly with platforms like Expedia, is advantageous.-
- Knowledge or background in Global Distribution Systems (GDS) is a valuable asset.**Benefits**:
- Competitive salary and benefits package.
- Opportunity to work on a cutting-edge project with a leading global client.
- Collaborative and dynamic work environment.
- Professional development opportunities.
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Customer Support
6 months ago
Ho Chi Minh City, Vietnam TrueCommerce DiCentral Vietnam Full timeWe value our employees with competitive benefit and generous paid time off packages, flexible and casual work environments, career development, recognition programs and more! - This role is an onsite opportunity. _ **As a Customer Support you will**: - _Resolve technical issue/errors related to company’s web services._ - _Train customers to use their web...
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Customer Support, Visily
7 months ago
Ho Chi Minh City, Vietnam KMS Technology Full timeVisily is an AI-powered UI design software started from KMS Labs, the startup incubation arm of KMS Technology. Our team consists of technology entrepreneurs who have built successful product companies from scratch: - ** QASymphony** - test management platform, merged with Tricentis, valued at $2B - ** Kobiton** - mobile testing platform, raised $34M with...
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Customer Support, Visily
7 months ago
Ho Chi Minh City, Vietnam Visily Full timeCompany Description Visily is an AI-powered UI design software started from KMS Labs, the startup incubation arm of KMS Technology. Our team consists of technology entrepreneurs who have built successful product companies from scratch: - ** QASymphony** - test management platform, merged with Tricentis, valued at $2B - ** Kobiton** - mobile testing...
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Customer Support
6 months ago
Ho Chi Minh City, Vietnam DiCentral Vietnam Full timeWe value our employees with competitive benefit and generous paid time off packages, flexible and casual work environments, career development, recognition programs and more! - This role is an onsite opportunity. _ **As a Support Partner Analyst, you will**: KRA1: Assist customers to use TrueCommerce products and related concerns - Resolve customers’...
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Customer Support Specialist
7 months ago
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Customer Support
6 months ago
Ho Chi Minh City, Vietnam DiCentral Vietnam Full timeWe value our employees with competitive benefit and generous paid time off packages, flexible and casual work environments, career development, recognition programs and more! - This role is a onsite opportunity. _ **As a Customer Support you will**: - _Resolve technical issue/errors related to company’s web services._ - _Train customers to use their web...
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Customer Support Specialist
7 months ago
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Customer Support Representatives
7 months ago
Ho Chi Minh City, Vietnam ISCALE SOLUTIONS Full timeProficiency in one or more additional languages such as Mandarin, Cantonese, Thai, etc., is highly desirable but not a must.**Responsibilities**: - Provide accurate information regarding products, services, and policies. - Assist customers with order placements, tracking, and returns. - Troubleshoot and resolve customer issues with patience and...
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Customer Support Staff
7 months ago
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Customer Support Officer
6 months ago
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Customer Support Engineer
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Customer Support Agent
6 months ago
Ho Chi Minh City, Vietnam JustMarkets Full time**JustMarkets** is a broker which helps people to earn on the financial markets providing them with the beneficial conditions **JustMarkets** has reached the trust of over millions of clients from 197 countries. Our company is one of the top popular world brokers. We value the trust of our clients and remain committed to providing reliable services and...
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Customer Support Agent
6 months ago
Ho Chi Minh City, Vietnam JustMarkets Full time**JustMarkets** is a broker which helps people to earn on the financial markets providing them with the beneficial conditions **JustMarkets** has reached the trust of over millions of clients from 197 countries. Our company is one of the top popular world brokers. We value the trust of our clients and remain committed to providing reliable services and...
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Customer Support Executive
8 months ago
Ho Chi Minh City, Vietnam LittleLives Inc Pte Ltd Full timeHo Chi Minh City- Work Type: Full Time**RESPONSIBILITIES** - In LittleLives, we believe in providing the best customer service to users and our Pixies champion that mission every day. If you consider yourself a people’s person, communicates technical terms in an easy to understand manner and wants to be part of a dynamic start up working - environment, -...
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Technical Customer Support Specialist
6 months ago
Ho Chi Minh City, Vietnam Công Ty TNHH Telestar Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) - primarily on eCommerce platforms. - Conduct thorough research and utilize resources to resolve customer inquiries efficiently. - Communicate effectively with customers to ensure their needs are met and issues are resolved promptly. - Collaborate with internal teams to escalate and resolve complex...
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Customer Support Executive
6 months ago
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Customer Support Engineer
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Ho Chi Minh City, Vietnam Công Ty TNHH Itechwx Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) Produce high-quality documentation and distribute it to the appropriate team members and technical lead. Stick to service responsibilities to reach high performance standards. Comply with Microsoft Code of Business Conduct and strictly follow data privacy guidelines in all customer communications and...
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Customer Support Executive
6 months ago
Ho Chi Minh City, Vietnam Công Ty TNHH ELSA Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) - Research and identify solutions/answers, provide prompt and accurate feedback to customers - Coordinate with relevant departments such as Engineering, Products, Finance, Marketing, etc to assist customer’s inquiries in a timely manner - Collect user’s feedback, propose initiatives for...
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Technical Customer Support
6 months ago
Ho Chi Minh City, Vietnam Công Ty TNHH Itechwx Full time**Mô tả công việc**: (Mức lương: 20 - 30 triệu VNĐ) Responsibilities include: The support engineer is responsible for support delivery, providing technical support to Azure and Windows Server customers by resolving escalated, complex technical customer issues on the Azure or Windows Server platform and delivering technical support against CPE...
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Customer Service Chat Support
6 months ago
Ho Chi Minh City, Vietnam Jom Kerja! Full timeDUTIES AND RESPONSIBILITIES: - Understand customer enquiries and ensure they are answered or routed through the appropriate support channel - Manage customer escalations and ensure that these are answered, tracked, and escalated as required - Perform all procedures accurately, including following documented call flows, work processes, data entry...