Service Excellence Manager

7 days ago


Ho Chi Minh City, Vietnam PERSOLKELLY Vietnam Full time

Good career development and benefit
- High Proficiency in English
- Professional attitude and appearance

We are in urge to find a Service Excellence Manager to support our Client - a famous F&B brand in expanding their business, both domestically and internationally

**Salary**: Up to $3000

Location: HCMC

**Job Description**:

- Develop a system to create, drive, and enhance a culture of creating customer experiences that not just providing services
- Design policies, incentive structures to support this goal
- Optimize customer experience to create and strengthen customer connection with the brand
- Develop an efficient and effective in-store customer care system through a combination of technology and people
- Develop a system to track, accelerate, and ensure the quality of team skills development
- Create training materials, instructions and implement them to support this goal & involve the restaurant team in implementing these training programs
- Sign up and join the restaurant front desk team in creating & implement new ideas
- Standardize the development program for restaurant front desk staff
- Restaurant Leadership, Supervision and Management
- For all channels, develop tracking & monitoring mechanism (quantitative and qualitative) to ensure consistent quality

Requirement:

- Work experience in Hotel front desks / Fine dining restaurants or guest relation supervisor.
- Fluent communication skills in English
- Good office skills (Office software)
- Can work independently, with a dynamic, positive attitude.
- Professional attitude and appearance

LI-PSKVN

564469



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