Global Shared Services Manager

6 days ago


Ho Chi Minh City, Vietnam ITL Full time

Seko Vietnam is ITL Corp's Joint Venture Company._

**Roles and Responsibilities**
- Implement & manage global shared services policies and procedures with regards to Commercial Rate Management & File Management processes.
- Lead & manage global shared services team in line with established Service Level Agreement (SLA) / KPI’s.
- Provide support to business & enhance global performance by ensuring compliance to agreed process.
- Manage Global Client Tariff Updates on-time in-full.
- Ensure Contract Validities in place and flag exceptions.
- Monitor & ensure Cost rate updates within the system.
- Monitor Global File management process milestones.
- Job-file profitability checking and flag exceptions related to profitability.
- Follow up with Branches & department heads on actions to resolve these exceptions.

**Qualification Requirements**
- Bachelor's degree.
- 5+ years of experience in logistics, shipping, Shared Services center.
- Proficient in Microsoft Office Suite.
- Proficient in Cargowise system. CCS certified.
- Strong analytical and problem-solving skills.
- Excellent communication in English and interpersonal skills.
- Self-starting, good ownership mindset.
- Ability to work independently as well as manage the team.



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