[bd] it Global Support Intern

6 months ago


Ho Chi Minh City, Vietnam Bosch Group Full time

Company Description
- The Bosch Group is a leading global supplier of technology and services. It employs roughly 394,500 associates worldwide (as of December 31, 2020). According to preliminary figures, the company generated sales of 71.6 billion euros in 2020. Its operations are divided into four business sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology._
- The Bosch Group comprises Robert Bosch GmbH and its roughly 440 subsidiaries and regional companies in some 60 countries. If its sales and service partners are included, then Bosch is represented in roughly 126 locations. This worldwide development, manufacturing, and sales network is the foundation for further growth._
- BGSV - Bosch Global Software Technologies Company Limited (Previous name: RBVH - Robert Bosch Engineering and Business Solutions Vietnam Company Limited) is 100% owned subsidiary of Robert Bosch GmbH._
- BGSV has started its operations from 19th October, 2010 at E-Town2 in HCMC. This engineering development center will be engaged in developing embedded systems and software, mechanical design and simulation, and will provide IT (SAP Consulting, JAVA Development.) and Business Services (Finance and accounting, Economics, Purchasing, Logistics, Translations Japanese-English-Japanese, Information Security ) solutions to the Bosch group of companies globally._

**Job Description**:

- Support customers in problem solving via SMT Ticket following ITIL Process which are maintained with defined SLA & KPI (would be trained later)
- Contribute to problem investigation, change management
- Working on Oracle PL/SQL
- Support for new feature release, hot-fixed
- Other tasks and activities related to the current job can be assigned by line-manager

**Qualifications**:

- ** Undergraduate** **student** in IT/ Computer Science or relevant background
- Ability to communicate effectively in English, both oral and written
- Have knowledge of **SQL, PL/SQL**:

- To be trained in process know how (Incident, Problem, Change Management)
- Flexible and able to support in CET time zone if required (1:00PM - 10:00PM)
- Have ability to work under pressure during peak periods and respecting the deadlines
- Have teamwork spirit, pro-active to support, share workload, document/share the knowledge, open mindset and continuous improvement.
- Strong communication, interpersonal and intercultural skills

Additional Information
- **_ Internship allowances_**:

- **_ Meal & Parking allowances_**:

- _ Team building and company trip._
- _ Opportunity to work in _**_global projects of fast developing company and being a part of innovation team_**_ contributing initiative ideas to the hi-tech world._
- _ Engage in our _**_diverse training programs _**_which surely help strengthen both your personal and professional skills._
- _ Opportunity to promote to official employee_



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