Global Customer Support Intern

4 days ago


Ho Chi Minh City, Vietnam Công Ty TNHH ELSA Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)

Identify customer needs and help customers use specific features

Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)

Update our internal databases with information about technical issues and useful discussions with customers

Share feature requests and effective workarounds with team members

Follow up with customers to ensure their technical issues are resolved

Gather customer feedback and share it with our Product, Sales, and Marketing teams

Ensure the customers are well supported and happy with our service.

Assist Finance to review and work on disputes

Assist trainer to create a user guide

Other ad-hoc tasks as assigned by the head of the department

**Chức vụ**: Thực Tập Sinh

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:
Monthly allowance, ELSA Pro Account during internship
Hybrid working
Company Happy Hour and internal activities
Working and training with seniors
Experience the true startup spirit of a fast-growing and well funded Silicon Valley startup
Opportunities to grow professionally and play a critical role to shape the next stage of our company's growth
Opportunity to create an impact on the lives of 1.5 billion language learners around the world

**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề

**Yêu cầu công việc**:
Experienced in a similar position in startup companies or fast-moving environments (preferred)
Have a flexible, resilient, and positive can-do attitude, have initiative, and be proactive in problem-solving beyond the call of duty
Demonstrate an appropriate sense of urgency for contact response time in the face of the variable workflow.
Demonstrates effective communication, composure, and professional attitude
Meticulous, excellent organizational skills, with an ability to prioritize important projects and handle high pressure
Good command of English

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Chăm Sóc Khách Hàng

Trung cấp - Nghề
Không yêu cầu



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