Global Customer Rewards Manager
5 months ago
ABOUT THE ROLE
Here at Elfie, we are looking for a Global Customer Rewards Manager to join our digital health-tech startup. In your new role, you will leverage your previous experience of implementing high-impact reward and loyalty programs to develop key partnerships with consumer brands and device companies, globally.
Your main objective is to negotiate with those brands to bring exciting rewards into the Elfie app, increasing patient reward redemption and therefore ensuring that our patients remain engaged with self-monitoring their chronic diseases - your impact will directly help to save lives.
Are you a loyalty program/consumer rewards expert that can demonstrate prior success implementing consumer rewards in a digital consumer brand or sourcing, negotiating, and implementing quality rewards that increase user engagement and retention?Are you looking for a growing early-stage venture with awesome results and a clear goal of saving lives? If your answers are yes and yes, we want to hear from you today
What we offer:
- A permanent global contract, with fiercely competitive salary
- Work out of modern offices in central Ho Chi Minh City
- Hybrid working arrangements - 3 days a week in the office, 2 days at home
- Annual holiday entitlement plus national holidays off
- Tailored development plan to support you in your career journey
- Performance-related bonus paid twice a year; April and October
- Brand new Macbook Air M2 and associated tech on day one
- An inclusive culture where everybody in the business has direct influence on reaching company objectives
What you’ll do:
**Strategy**
- Plan and execute a robust global rewards and mobile device program strategy that will result in increased patient engagement with Elfie
- Negotiate free or low-cost global rewards from consumer brands and device companies, aligning the reward strategy both globally and locally in alignment with patient behaviors
**Management**
- Manage a team of rewards administrators (responsible for image sourcing and back-end admin related to rewards visibility and user interfacing in the app)
- Grow the rewards team in line with your strategic vision and partnerships
E-commerce
- Scale our in-app rewards incentives platforms, such as “flash rewards”, building a great experience for customers that are redeeming rewards in the app
- Source interesting partnerships with local fulfillment partners to support with rewards shipping to the end user
Analysis
- Regularly analyse patient engagement, retention and reward redemption data, extracting key patient trends and using those trends to shape/adjust your strategy in real time. You need to be able to “connect the dots” and act accordingly.
- Work with other internal departments (Analytics, Product Team, Country Managers) to coordinate the implementation of new global rewards and device programs/strategies in a timely and efficient manner
What you’ll need:
- Demonstrable experience building regional or global rewards or customer loyalty programs, and the ability to articulate how theyincreased consumer engagement and reward redemption
- Deep existing networks and connections with executives in large consumer/device brands - ideally globally, and a plan for how you could leverage those connections from day one
- Ability to easily sift through analytics and data to find important engagement/retention trends and use the information to pivot your strategy to retain focus on the main objective
- Demonstrable stakeholder relationship management skills. You will need to be comfortable negotiating with and influencing senior business executives and high level partners
- Track record of successful brand negotiation and implementation of high impact consumer loyalty and rewards programs
WHY JOIN US?
- Important and genuinely patient-focused company mission (see below)
- Excellent financial credibility and refreshingly transparent future vision
- Experienced founders with 20+ years experience in digital health, software and partnership development in both bluechip and start-up companies - and successful previous exits
ABOUT ELFIE
Check out the Elfie app:
Elfie's ambitious mission is to save millions of people annually. Our vision is to be the world’s first free digital therapeutics that rewards employees and patients to monitor health.
Our premium solution, ElfieWorks, is freely available to employees and their dependents via their employers and insurers. It is today the most advanced and complete solution worldwide for health protection and disease management.
For our distribution of ElfieWorks, Elfie is working in a mutually exclusive partnership with one of the largest insurance brokers in the world. Our teams work very closely with each other every day across various timezones.
WHAT NOW?
Pay: 4,000₫ - 6,000₫ per year
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