IT Support Specialist

3 weeks ago


Ho Chi Minh City, Vietnam DFO Global Performance Commerce Limited Full time

**ABOUT US**:
DFO Global Performance Commerce (GPC) is on a mission to deliver superior eCommerce software, marketing and products to make the world a better place. To accomplish this GPC needs people that love:

- Performance marketing
- Technology
- eCommerce
- People and the world

GPC is global in operations, culture and language with offices in New York, San Diego, Toronto, Vancouver, Mexico City, Sao Paulo, The Hague, Amsterdam, Hong Kong, Ho Chi Minh (Saigon) and Manila.

**YOUR RESPONSIBILITIES**:

- Handle all incoming user support and escalate accordingly via SAManage Platform
- Capable of setting up new workstations and replacements which may require lifting 20 lbs or more
- Capable of assisting users with Backup and Restore.
- Assist users with various software installation, updates and troubleshooting.
- Proficient in supporting GSuite, Microsoft O365 products, Adobe, Jira, CRM.
- Manage office phone lines and VOIP, as applicable
- Maintaining software and hardware assets through internal systems.
- Understanding of Local Area Network with basic configuration knowledge.
- Update all IT documentation as advised by supervisor. Management of inventory and refurbishment procedures.
- Perform special projects as assigned by supervisor.
- Perform onboarding procedures per company standards for new staff.
- On-call rotation required for after-hours emergency supports.
- Correct management of billing and invoices with Finance team.
- Support tasks relating to DevOps.
- Strong desire to learn in a fast-paced environment.

**YOUR SKILLS**:

- Minimum of 2-year experience in a position related to IT Support or/and DevOps
- Good English communication skills both written and verbal
- Experience in working with ticketing systems
- Proficient in supporting Windows 10 environment and mobile devices (iOS / Android)
- Previous experience working in a desktop support environment
- Functional knowledge of LAN protocols
- Basic knowledge of Microsoft Azure and AWS
- Basic knowledge of DevOps toolset
- Basic knowledge with monitoring tools
- Proven to work independently and capable of working in a team environment
- Smart, loyal, hard-working and super organized person.

**BENEFITS**:

- Attractive salary and benefits
- Best hardware
- Education Allowance
- Premium medical insurance

**GPC CULTURE**:

- Exciting and diverse team, all around the world
- Value given to ideas and opinions
- Friendly coworkers
- Hosts of the Best Performance Marketing Party in the world
- Valuers of innovation


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