Head of Collection, Consumer Finance
Found in: beBee jobs VN - 2 weeks ago
- Our client is a leading consumer finance company in Vietnam who is looking for a qualified candidate to join their firm:
- Develop and execute collection strategies aligned with business goals and regulatory requirements.
- Provide visionary leadership to the collection team, setting clear goals and priorities.
- Manage end-to-end debt collection processes, ensuring compliance with legal and regulatory guidelines.
- Oversee the development and implementation of efficient collection workflows and strategies.
- Lead, mentor, and motivate the collection team to achieve performance targets and KPIs.
- Set performance expectations, conduct regular performance reviews, and provide feedback.
- Utilize data analytics to identify trends, assess collection strategies, and recommend improvements.
- Implement data-driven insights to enhance collection strategies and outcomes.
- Ensure collection practices adhere to relevant industry regulations and compliance standards.
- Develop and maintain knowledge of consumer protection laws and regulations.
- Collaborate with external collection agencies and partners to optimize collection efforts.
- Monitor vendor performance and adherence to contractual agreements.
- Work closely with other departments, including credit, legal, and risk management, to align strategies.
- Collaborate on the development of new lending and debt recovery policies.
Requirements
- Bachelor's degree in Business, Finance, or a related field; Master's degree is a plus.
- Proven experience in a leadership role within debt collection operations.
- Strong understanding of debt collection regulations and consumer protection laws.
- Analytical mindset with the ability to leverage data for strategic decision-making.
- Excellent leadership, communication, and interpersonal skills.
- Proficiency in using collection management software and tools.
- Vendor management experience is preferred.
- Results-oriented and capable of motivating teams to meet targets.
- Commitment to ethical and compliant debt collection practices.
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