Head of Consumer Banking

4 weeks ago


Ho Chi Minh City, Vietnam Adecco Full time

**Job summary**:
**Responsibilities**:

- Develop and implement strategic plans to grow the consumer banking business, increasing the customer base and revenue.
- Oversee and manage all consumer banking operations, ensuring adherence to bank policies and procedures and compliance with regulatory requirements.
- Build and manage the consumer banking team, promoting professional development, and maintaining a high-performance culture.
- Enhance customer service strategies and implement initiatives for improved customer satisfaction.
- Monitor market trends and competitor activity to identify opportunities and threats and respond accordingly.
- Foster strong relationships with customers and business partners.
- Other tasks as assigned by Line Manager

**Experience requirements**:

- Professional Experience: 10 years or above in Consumer Banking, experience in front and back end of consumer banking
- Management Experience: 3 years or above in management role for CO or PM team and at least 3 years as (Deputy) Head of Consumer (Retail) Banking
- Language Abilities: Business English, Chinese (Plus)
- Computer Abilities: Proficient in Microsoft Office tools
- Proven track record in consumer banking, demonstrating business growth and customer satisfaction.
- Extensive knowledge of consumer banking products, banking regulations, and risk management.
- Excellent leadership and team management skills.
- Experience managing and negotiating with outside agencies and third-party vendors.
- Able to pinpoint the problems faced by the organization, analyse their potential impact and adopt relevant response plans.
- Able to collect, integrate, and effectively use data from different sources, and conduct logical, systematic, and comprehensive analysis using statistical tools for specific issues.
- Able to plan and control project schedules and resources, track and achieve project goals.
- Able to respond to organizational and supervisor needs at any time, propose reports as decision-making references, and effectively implement organizational strategies or work plans according to established operational processes to achieve the organization's goals.

**Education requirements**:

- Bachelor’s degree or above in Business Administration or related fields

**Contact Person**:
Thien Dung Le

Adecco



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