Head of Collection, Consumer Finance

2 months ago


Ho Chi Minh City, Vietnam ALOHA CONSULTING GROUP Full time
  • Our client is a leading consumer finance company in Vietnam who is looking for a qualified candidate to join their firm:
  • Develop and execute collection strategies aligned with business goals and regulatory requirements.
  • Provide visionary leadership to the collection team, setting clear goals and priorities.
  • Manage end-to-end debt collection processes, ensuring compliance with legal and regulatory guidelines.
  • Oversee the development and implementation of efficient collection workflows and strategies.
  • Lead, mentor, and motivate the collection team to achieve performance targets and KPIs.
  • Set performance expectations, conduct regular performance reviews, and provide feedback.
  • Utilize data analytics to identify trends, assess collection strategies, and recommend improvements.
  • Implement data-driven insights to enhance collection strategies and outcomes.
  • Ensure collection practices adhere to relevant industry regulations and compliance standards.
  • Develop and maintain knowledge of consumer protection laws and regulations.
  • Collaborate with external collection agencies and partners to optimize collection efforts.
  • Monitor vendor performance and adherence to contractual agreements.
  • Work closely with other departments, including credit, legal, and risk management, to align strategies.
  • Collaborate on the development of new lending and debt recovery policies.

Requirements

  • Bachelor's degree in Business, Finance, or a related field; Master's degree is a plus.
  • Proven experience in a leadership role within debt collection operations.
  • Strong understanding of debt collection regulations and consumer protection laws.
  • Analytical mindset with the ability to leverage data for strategic decision-making.
  • Excellent leadership, communication, and interpersonal skills.
  • Proficiency in using collection management software and tools.
  • Vendor management experience is preferred.
  • Results-oriented and capable of motivating teams to meet targets.
  • Commitment to ethical and compliant debt collection practices.


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