Ocean Customer Service Senior Executive

2 weeks ago


Ho Chi Minh City, Ho Chi Minh, Vietnam CÔNG TY TNHH SEKO LOGISTICS (VIỆT NAM) Full time
Mô Tả Công Việc

  • Manage daily booking from suppliers/shippers/sales etc and
  • Manage booking system to receive EDI booking from customer
  • Booking creation in specified system, update report
  • Implement and deploy Customer SOP, IOP. Manage team to reach customer KPI base on instruction of KAM, reduce risk and potential claims.
  • Customer relationship (external & internal), work with customers and vendors to improve our performance and service
  • Billing checking, confirmation with overseas, send prealert
  • Be responsible for the daily work within the team, sales support, ensure the timely and proactive communication with customers and other related parties.
  • Ensure the daily excellent service provided and the KPI met, Upsell and cross sell base on relationship with current customer and own relationship
  • Other works arranged by direct supervisor or manager

Địa điểm làm việc:

  • 8th floor, the six8 building, Phường 2, Quận Tân Bình, TP. Hồ Chí Minh
Yêu Cầu Ứng Viên

  • Bachelor Degree or above
  • More than 4 years Customer Service, manage 4PL/consolidation; the background for global forwarder will be preferable.
  • Well operation knowledge, good experience in shipping, forwarding, and fluent English.
  • Knowledge of ocean cargo process flow.
  • Reliable, well organized, honest, teamplayer
  • Excellent communication skill in both Vietnamese and English, responsible, active.
  • Good PC skills in MS Word, MS PowerPoint and MS Excel
Quyền lợi và Chế độ

  • 13th month Salary
  • Performance appraisal and salary review twice a year.
  • Full gross salary payment for compulsory insurance.
  • Awards for most outstanding individuals every quarter, every year.
  • Meal allowance, motorbike parking
  • Health check at Interational hospital
  • Full paid for Social Insurance Bao Viet Health Insurance
  • Team building activities, company outing trip
  • Training & development

LIÊN HỆ:
HUỲNH NHƯ


Loại hình công việc:
Toàn thời gian

Lương:
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