E-commerce Operations Associate

1 week ago

Ho Chi Minh City, Ho Chi Minh, Vietnam Adecco's Client Hiring Full time ₫150,000,000 - ₫200,000,000 per year

About the company:
Adecco's Client is a signature green-branded tech company runs one of Southeast Asia's most popular super apps. It brings together ride-hailing, food delivery, and digital payments—all in one place—making everyday life easier for millions of people across the region. Whether it's getting a ride, ordering a meal, or paying bills, the app helps users do it all from their phones, while also supporting local drivers, merchants, and businesses.

Workplace:
CMC Creative Space, District 7, HCMC

Work schedule:
Mon to Fri | 9:00 AM - 6:00 PM

Salary:
13,600,000 Gross

Contract:
12 months – Renewable can be confirmed

Responsibilities:

  • Drive the development and execution of marketing and communication initiatives, with a focus on enhancing in-app user experience.
  • Manage and maintain marketing assets across in-app and foundational platforms, ensuring accurate setup and continuous performance tracking.
  • Provide customer support as needed, addressing inquiries and resolving issues to maintain service quality.
  • Generate and oversee operational documentation such as purchase orders, vendor transaction reports, invoices, and inventory audits.
  • Collaborate with cross-functional teams (Marketing, Finance, Warehouse) to ensure smooth end-to-end product lifecycle management—from launch to post-sale support.
  • Partner with the Marketing team to craft compelling product content and visuals, while analyzing customer engagement metrics and campaign effectiveness.
  • Contribute to operational improvement projects, including automation efforts aimed at streamlining workflows and reducing manual tasks.
  • Handle general administrative duties and support the Operations Manager in day-to-day team coordination.

Requirements:

  • 1 to 2 years of experience in fintech, e-commerce, lending operations, marketing operations, or other related industries.
  • Strong Excel skills: formulas, pivot tables, macros,...
  • Solid understanding of operational workflows, SOPs, and risk management in product lifecycle and post-sale processes.
  • Familiarity with key operational metrics such as NPS, operational risks, and campaign performance indicators.
  • Strong organizational skills with a high level of accuracy and meticulousness in repetitive tasks.
  • Agile and proactive in identifying and solving operational inefficiencies; comfortable working in a fast-paced environment.
  • Excellent communication and teamwork skills; able to collaborate effectively across departments.
  • Good English communication.

Benefits:

  • Salary: Up to 13,600,000 Gross
  • Monthly flexible voucher (300,000 VND)
  • Full SHUI insurance + annual health check
  • 12 annual leave days
  • Laptop provided
  • Work in an innovative & inclusive culture

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