E-Commerce Intern

2 weeks ago

Ho Chi Minh City, Ho Chi Minh, Vietnam AIRR Labs Full time ₫900,000 - ₫1,200,000 per year

About Us:

AIRR Labs
 is a fast-growing 
E-commerce & Social Commerce
 company building lasting connections between brands and consumers in Southeast Asia. We provide a full suite of solutions that enable brands to bring their unique stories to life across online customer journey.

About the role:

As an
E-commerce Operations Intern
, you will receive training to develop a solid understanding of how to operate brand stores on major e-commerce platforms such as Shopee, Lazada, and TikTok. You will support the Commercial team in executing key tasks related to sales operations, inventory and order management, and customer engagement to ensure effective sales performance across platforms.

Responsibilities:

Sales Operations Implementation

  • Prepare, register, and manage seasonal/monthly campaigns, promotional schemes, and activities on e-commerce platforms in alignment with brand plans.
  • Follow livestream sessions, set up promotions and stock.

Inventory and Order Management

  • Manage sales order processing, fulfillment, and delivery logistics to ensure timely and accurate completion.
  • Regularly check order information in the system to monitor delivery status.
  • Handle customer return and refund requests by coordinating with relevant teams to inspect product conditions and process accordingly.
  • Monitor inventory levels and prepare stock for upcoming campaigns.

Customer Engagement

  • Manage customer interactions via chat across assigned brands on platforms such as Shopee, Lazada, and TikTok.
  • Handle inquiries, provide effective solutions within defined timelines, and ensure follow-up for resolution.
  • Maintain high levels of customer satisfaction and deliver professional support.
  • Collaborate with E-commerce Associates to develop product knowledge for accurate customer responses.

Merchandise execution

  • Brief, check, and ensure all onsite visibility elements (e.g., banners, Shop-in-Shop, thumbnails, CPAS, affiliate, and other visibility packages) are executed effectively and on time.
  • Set up and quality-check onsite materials according to campaign timelines.

Report & process optimization

  • Prepare regular performance reports and conduct market research as required.

Collaboration

  • Work closely with cross-functional teams to ensure smooth operations and alignment with business objectives.
  • Support the team with other relevant tasks as needed.

Requirement:

  • Bachelor's degree in Business Administration, Marketing, or a related field. Final-year students or recent graduates are welcome to apply.
  • Strong commercial mindset, attention to detail, adaptability, and problem-solving skills.
  • Understanding of consumer behavior and interest in the e-commerce industry.
  • Basic data analysis skills using Excel/Google Sheets (e.g., pivot tables, charts) preferred.
  • Excellent verbal and written communication skills.
  • Ability to commit to a full-time internship schedule.

Benefits:

  • Paid internship with parking allowance.
  • Opportunity for full-time conversion upon successful completion of the internship, based on performance.

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