e-commerce executive

7 days ago

Ho Chi Minh City, Ho Chi Minh, Vietnam Phuc Sinh Consumer Full time ₫40,000,000 - ₫100,000,000 per year

[PHUC SINH CONSUMER - K COFFEE]

E-COMMERCE EXECUTIVE (FMCG)
INDUSTRY

Working Hours:

  • Monday to Friday:
  • Morning: 8:00 – 12:00
  • Afternoon: 13:00 – 17:00
  • Saturday: 8:00 – 13:00

MAIN DUTIES & RESPONSIBILITIES

1. E-commerce Operations Management

  • Manage online stores on major e-commerce platforms, ensuring smooth sales operations, order handling, and post-purchase customer service in accordance with platform and company processes.
  • Monitor pricing, stock availability, promotions, and product information across platforms.
  • Coordinate to resolve issues related to orders, returns, cancellations, and customer feedback.

2. Execute Sales & Promotional Campaigns

  • Propose product combos, flash sales, and monthly promotional campaigns.
  • Support preparation and execution of platform-driven promotions according to requirements.
  • Track, evaluate, and report performance of all implemented programs.

3. On-platform Marketing Operations

  • Collaborate with the Marketing and Design teams to execute on-site marketing activities such as banners, product images, and basic SEO keywords.
  • Monitor traffic, click-through rate, and conversion rate to recommend optimization strategies.

4. Reporting & Data Analysis

  • Track key metrics including revenue, cost, and daily/weekly/monthly conversion rates.
  • Prepare product/category performance reports and recommend improvements.
  • Consolidate shopper insights to propose product content or policy enhancements.

5. Cross-functional Coordination

  • Work with Warehouse and Supply Chain teams on stock levels, replenishment, and campaign-based inventory planning.
  • Support CRM activities to improve shopper experience, resolve complaints, and enhance store ratings.
  • Coordinate with Finance/Accounting for payment reconciliation and promotional claim validation.

REQUIREMENTS

  • College/University degree in E-commerce, Business, Marketing, or related fields.
  • Minimum 3 years of experience
    in a similar role, preferably in
    FMCG companies
    .
  • Strong understanding of e-commerce platforms, social commerce, and online sales operations, with the ability to analyze data to optimize channel performance.
  • Experience in
    livestream commerce
    is a strong advantage.
  • Digitally savvy with a proactive approach toward applying new tools/solutions for online growth.
  • Strong commercial mindset, leadership potential, and project management skills.

BENEFITS

  • Competitive salary based on experience and skills (probation salary at 85%).
  • Full social insurance in compliance with local labor laws.
  • Free lunch and fruit; monthly birthday celebrations.
  • Workplace: 246–248 Vo Van Kiet, Cau Ong Lanh Ward, Ho Chi Minh City.
  • Working hours: Monday to Friday & Saturday morning.

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