E-Commerce Operations Associate

7 days ago

Ho Chi Minh City, Ho Chi Minh, Vietnam AIRR Labs Full time ₫900,000 - ₫1,200,000 per year

About Us:

AIRR Labs
is a fast-growing
E-commerce & Social Commerce
company building lasting connections between brands and consumers in Southeast Asia. We provide a full suite of solutions that enable brands to bring their unique stories to life across online customer journey.

Responsibilities:

Commercial planning:

  • Develop and maintain relationships with brands and e-commerce platforms (Shopee, Lazada, TikTok Shop).
  • Support Brand Managers in defining plans, strategies, and sales goals for brands, including P&L, assortment growth, budget management, and brand partnerships.

Sales Operations implementation:

  • Develop and execute sales campaigns, promotions, and pricing strategies.
  • Prepare, register and manage seasonal/monthly campaigns, promotion scheme, activities on e-commerce platforms in alignment with brands plan.
  • Oversee and manage daily sales operations to ensure the smooth functioning of the online store.
  • Monitor sales performance, analyze data, and implement strategies to achieve sales targets.

Inventory and Order Management:

  • Coordinate with stakeholders from warehouse and demand planning to monitor inventory levels, forecast demand, ensure timely replenishment and prepare for seasonal/monthly campaigns.
  • Manage sales order processing, fulfillment, and delivery logistics to ensure timely and accurate order completion.

Customer Engagement:

  • Ensure high levels of customer satisfaction by promptly responding to and addressing customer inquiries, complaints, feedback on online platforms and following up to ensure resolution.
  • Implement strategies to enhance customer satisfaction and loyalty.

Report & process optimization:

  • Conduct regular performance reviews and provide suggestion to improve sales performance
  • Identify and implement process improvements to enhance operational efficiency and effectiveness.

Collaboration:

  • Work closely with cross-functional teams, including marketing, finance, and supply chain, to ensure seamless operations and alignment with overall business objectives.
  • Support Brand Manager with relevant tasks as needed.

Qualifications:

  • Bachelor's degree in Business Administration, Marketing or other relevant fields.
  • 2 – 4 years of experience in the similar position such as Key Account Management, E-commerce Executive or similar role at e-commerce platforms, brands or enablers.
  • Exceptional verbal and written communication skills.
  • Excellent negotiation skills to effectively collaborate with external and internal teams.
  • Strong analytical skills with the ability to interpret data and trends and make informed decisions.
  • Attention to detail, adaptability, and strong problem-solving skills.
  • Understanding of consumer behaviors and industry trends.
  • Familiarity with major e-commerce platforms (e.g., Shopee, Lazada, TikTok Shop).

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