Senior Customer Service

4 days ago


Ho Chi Minh City, Vietnam Công Ty TNHH MTV Dat Bike Vietnam Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)
1. Providing technical support:

- To ensure the customer enquiries and requests are addressed in a timely manner
- To coordinate with other internal teams to ensure the after-sales quality and customers’ requirements are met
- To handle tickets in 2 queues (Vietnamese - English)

2. Call Center support:

- Conduct frequent customer surveys
- Train, assist, and mentor new agents in the department
- Assist Customer Service Manager
- Check and follow up daily on tickets pending
- Monitor CS team performances closely, ensuring all KPI metrics are achieved

**Chức vụ**: Nhân Viên/Chuyên Viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:
Free 2 meals and drinks (soda, tea,...) a day Free participation in sports activities such as football, badminton. Dynamic, Innovative, and Friendly Working Environment.

**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề

**Yêu cầu công việc**:

- Age: 25 - 30
- Gender: Any
- Fluency in English (Speaking, listening, writing and reading);
- At least 1 year experience as a senior agent and 2 years experience as CS agent;
- Critical thinking and good problem-solving skills, strong communication and negotiation abilities;
- Hard-working, patient and honest, analytical with attention to detail;
- Computer literate (MS Word, Excel, PowerPoint);
- Hi-tech, consumer goods, or automotive industry experience is a plus.

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Chăm Sóc Khách Hàng,Kinh Doanh/Bán Hàng,Đào Tạo Bán Hàng

Trung cấp - Nghề
Không yêu cầu



  • Ho Chi Minh City, Vietnam công ty tnhh autonomous việt nam Full time

    Xem và nộp hồ sơ ngay **Lưu ý**: - Người tìm việc đang xem tin **Senior Customer Service**: - **Mã tin đăng: 3314373**. Mọi thông tin liên quan tới tin tuyển dụng này là do người đăng tin đăng tải và chịu trách nhiệm. Chúng tôi luôn cố gắng để có chất lượng thông tin tốt nhất, nhưng chúng...


  • Ho Chi Minh City, Vietnam chi nhánh công ty cổ phần relia việt nam tại thành phố hồ chí minh Full time

    Xem và nộp hồ sơ ngay **Lưu ý**: - Người tìm việc đang xem tin **Customer Service Senior Ecommerce (Shopee Dispute )**: - **Mã tin đăng: 3352673**. Mọi thông tin liên quan tới tin tuyển dụng này là do người đăng tin đăng tải và chịu trách nhiệm. Chúng tôi luôn cố gắng để có chất lượng thông tin...


  • Ho Chi Minh City, Vietnam Công ty Cổ phần BBCIncorp Full time

    **Main responsibilities** - Present, promote, and sell services to prospective customers to meet individual’s monthly target - Proceed with customer orders as the company's procedure (This task will be trained later) - Follow up the running process and take care of the orders to ensure they are delivered on time - Maintain customer relationships through...


  • Ho Chi Minh City, Vietnam Qatar Airways Full time

    **We are recruiting for Senior Cargo Customer Services Agent for Saigon, Vietnam.** **Accountabilities**: - Ensure full compliance at all times of safety and security regulations and procedures as per host state and company requirements. - Reconsolidate booking requests from freight forwarders and direct customers and input their data in booking system...


  • Ho Chi Minh City, Vietnam Chi Nhánh Công Ty TNHH Sức Khỏe Trọn Đời Tại Tp.Hồ Chí Minh Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - To be responsible for the direct supervision and support of the Customer Service Representative staff in the clinic - To ensure that the highest standard of customer service is provided in full accordance with both the company and clinic standard operating policies and procedures (POP’s). - To...


  • Ho Chi Minh City, Vietnam Mouser Electronics Full time

    **JOB DESCRIPTION** **Title**: Customer Service Assistant **Location**: International The Customer Service Assistant is responsible for supporting department objectives by entering and retrieving data through custom or other software to provide optimal customer experience, and supporting customer service initiatives. **ACCOUNTABILITIES & ESSENTIAL...


  • Ho Chi Minh City, Vietnam Avery Dennison Full time

    **Company Description** Job overview: Provide Customer Service in a Call Center or other area of the operations to assigned customers and accounts. Manage accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, complete order fulfillment Key responsibilities: 1. Handle order processing in accounts: - Manage...


  • Ho Chi Minh City, Vietnam Hanwha Life Việt Nam - Tổng Đại Lý Bến Tre Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) Report to: Digital Customer Services Manager **Job Description**: Initiating initiatives and building necessary digital platforms for CS department (40%) - Drive innovation and continuous improvement of people, systems, and processes - Establish and manage the performance of digital objectives, CS...


  • Ho Chi Minh City, Vietnam UOB Vietnam Full time

    **About UOB** United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as...


  • Ho Chi Minh City, Vietnam VeXeRe Full time

    Các thành viên của VeXeRe tin rằng một tổ chức được sinh ra là để giải quyết các vấn đề nhức nhối trong xã hội. Văn hóa công ty chú trọng tinh thần cộng đồng, hỗ trợ lẫn nhau. Tất cả thành viên VeXeRe luôn được tạo cơ hội để được thể hiện bản thân, đóng góp sáng kiến...


  • Ho Chi Minh City, Vietnam Mouser Electronics Full time

    **JOB DESCRIPTION** Title: Customer Service Representative Location: International The Customer Service Representative is responsible for providing service excellence to customers by processing orders, quotes and assisting with all other customer needs, to provide optimal customer experience, and supporting customer service...


  • Ho Chi Minh City, Vietnam Công Ty TNHH Âm Nhạc YAMAHA Việt Nam Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - Manage ASC - Implement programs / periodic training courses to enhance warranty/repair of YASC - Receive and solve all the customers’/ agency’ requests and complaints about quality of products. - Forward customer requests to related department and monitor in order to ensure customer requests...


  • Ho Chi Minh City, Vietnam UNITED PARCEL SERVICE Full time

    Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...


  • Ho Chi Minh City, Vietnam CÔNG TY TNHH SEKO LOGISTICS (VIỆT NAM) Full time

    Mô Tả Công Việc - Manage daily booking from suppliers/shippers/sales etc and - Manage booking system to receive EDI booking from customer - Booking creation in specified system, update report - Implement and deploy Customer SOP, IOP. Manage team to reach customer KPI base on instruction of KAM, reduce risk and potential claims. - Customer relationship...

  • Customer Service

    6 days ago


    Ho Chi Minh City, Vietnam Rohlig Vietnam Limited Full time

    Location: Ho Chi Minh, Vietnam Subsidiary: Rohlig Vietnam Limited Country: Vietnam Start: ASAP **Responsibilities** - To provide quality liaison services between clients, overseas agents, suppliers and partners, and inter-office departments, whilst supporting Sales/Operations where appropriate, with a view to achieving and exceeding targets set in terms of...

  • Customer Service

    3 weeks ago


    Ho Chi Minh City, Vietnam Công Ty TNHH Tuv Sud Việt Nam Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - Monitor and track the progress of the jobs by following up with technicians for samples and test results - Prepare test reports to customer and sales - Send test reports to sales and customers - Interface with customer job status, and handle inquiries - Maintain and upkeep laboratory records and...


  • Ho Chi Minh City, Vietnam Bureau Veritas Consumer Products Services Việt Nam Full time

    **Mô tả công việc**: - Working with customers to handle requests for testing services as assigned by superiors. - Coordinate with other departments (Lab/ Sales/ Accountant Dept) during order processing - Maintaining and developing relationships with assigned customers - Implement training for other staff as required depending on the level of ability -...

  • Customer Service

    3 weeks ago


    Ho Chi Minh City, Vietnam công ty cổ phần icheck Full time

    Xem và nộp hồ sơ ngay **Lưu ý**: - Người tìm việc đang xem tin **Customer Service**: - **Mã tin đăng: 3271697**. Mọi thông tin liên quan tới tin tuyển dụng này là do người đăng tin đăng tải và chịu trách nhiệm. Chúng tôi luôn cố gắng để có chất lượng thông tin tốt nhất, nhưng chúng tôi...


  • Ho Chi Minh City, Vietnam Bosch Group Full time

    Company Description **_ The Bosch Group is a leading global supplier of technology and services, in the areas of automotive and industrial technology, consumer goods as well as building technology._**_ _ - The Bosch Group comprises Robert Bosch GmbH and its roughly 440 subsidiaries and regional companies in over 60 countries with over 375,000 associates all...

  • Customer Service

    3 weeks ago


    Ho Chi Minh City, Vietnam Công Ty TNHH Identalsoft Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - Provide support and assistance to our English speaking customers - Research, diagnose, analyze and record customer issues and communicate solutions - Interact with Vietnam Dev and QA members - Interact with US members - Work closely with Customer Success Managers to maintain customer satisfaction -...