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Ocean Customer Service Senior Executive

3 weeks ago

Ho Chi Minh City, Vietnam CÔNG TY TNHH SEKO LOGISTICS (VIỆT NAM) Full time

Mô Tả Công Việc
- Manage daily booking from suppliers/shippers/sales etc and
- Manage booking system to receive EDI booking from customer
- Booking creation in specified system, update report
- Implement and deploy Customer SOP, IOP. Manage team to reach customer KPI base on instruction of KAM, reduce risk and potential claims.
- Customer relationship (external & internal), work with customers and vendors to improve our performance and service
- Billing checking, confirmation with overseas, send pre-alert
- Be responsible for the daily work within the team, sales support, ensure the timely and proactive communication with customers and other related parties.
- Ensure the daily excellent service provided and the KPI met, Upsell and cross sell base on relationship with current customer and own relationship
- Other works arranged by direct supervisor or manager

**Địa điểm làm việc**:

- 8th floor, the six8 building, Phường 2, Quận Tân Bình, TP. Hồ Chí Minh

Yêu Cầu Ứng Viên
- Bachelor Degree or above
- More than 4 years Customer Service, manage 4PL/consolidation; the background for global forwarder will be preferable.
- Well operation knowledge, good experience in shipping, forwarding, and fluent English. - Knowledge of ocean cargo process flow.
- Reliable, well organized, honest, team-player
- Excellent communication skill in both Vietnamese and English, responsible, active.
- Good PC skills in MS Word, MS PowerPoint and MS Excel

Quyền lợi và Chế độ
- 13th month Salary
- Performance appraisal and salary review twice a year.
- Full gross salary payment for compulsory insurance.
- Awards for most outstanding individuals every quarter, every year.
- Meal allowance, motorbike parking
- Health check at Interational hospital
- Full paid for Social Insurance Bao Viet Health Insurance
- Team building activities, company outing trip
- Training & development

**LIÊN HỆ: 0931009972 - HUỲNH NHƯ**

Loại hình công việc: Toàn thời gian

Lương: Từ 15.000.000₫ một tháng