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[internship] Customer Service Assistant Intern
1 month ago
Company Description
**_
The Bosch Group is a leading global supplier of technology and services, in the areas of automotive and industrial technology, consumer goods as well as building technology._**_ _
- The Bosch Group comprises Robert Bosch GmbH and its roughly 440 subsidiaries and regional companies in over 60 countries with over 375,000 associates all over the world._
- In Vietnam, Bosch is currently active with eight business divisions: Automotive Aftermarket, Drive and Control Technology, Power Tools, Building Technology, Thermo technology, Packaging Technology, Two-Wheeler and Powersports and Sales Original Equipment._
- Furthermore Bosch opened its first Software and Engineering Centre of Southeast Asia in Ho Chi Minh City and an Automotive R&D Centre, located in Ho Chi Minh City in July 2014._
**Job Description**:
**After-sales service**:
- Collect KPIs from Service centers
- Report warranty claims to system
- Proceed payment for Service center
**Spare parts**:
- Check Spare parts (SP) diagram
- Advise SP/quotation to customers
- Using SAP to check SP availability and leadtime
**Social Media**:
- Support Marketing team to conduct campaign on Social media
**Stock management**:
- Support BM to coordinate with Demand Planning to ensure stock availability.
**Adhoc task**:
- Support After-sales service related tasks in daily operation
**Qualifications**:
- Entitled as full-time student during 6-month internship period
- Senior student with major in Mechanism engineering is preferred
- Fluent in both English and Vietnamese
- Have problem solving and time management skills
- Advance in MS office (Excel, PowerPoint, Word)
- Open-minded, hardworking, attention to detail, willing to learn, teamwork spirit
- No working experiences required, although students with dynamic experience in school/ social activities or in Customer service experience will have a big advantage.
Additional Information
- Be entrusted with your own area of responsibility
- Receive competitive internship allowances
- Join department’s outing activities
- Have 01 paid leave per month
- Lunch allowance, parking allowance