Customer Service Complaint Handling Officer

**Mô tả công việc**: (Mức lương: Thỏa thuận) Complaint Handling and Controlling: 60% - Responsible for the smooth daily operation of Complaint Handling; - Control TAT of complaints in TAT; - Ensure the service levels and quality standards are being met consistently across all teams. - Work across departments / functions for solution to ensure...

**I. Job Summary**: - To provide an efficient and high-quality service to customer to satisfy customer's needs and expectations within company's procedures/guidelines. - To deal with internal & external customers in order to provide a high-quality service and satisfy customer's needs which meet all Customer Service (CS) KPIs. - To give comments/ideas on...

**Customer Services Officer**: **Sales and Sales Support** - Supports and initiates follow-up actions by contacting customers (first and second line) and inform them about products in order to contribute to the realization of effective customer communication. - (Re)negotiates contracts with customers for renewals regarding price, specifications and delivery...

**About UOB** United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as...

**Mô tả công việc**: (Mức lương: Thỏa thuận) - Receive and handle customer calls, providing product/service information and distributor details. Resolve complaints promptly. - Input new customer data accurately for daily invoicing. Coordinate with delivery partners for efficient deliveries. - Schedule and monitor assigned management areas....

**Sales and Sales Support** - Supports and initiates follow-up actions by contacting customers (first and second line) and inform them about products in order to contribute to the realization of effective customer communication. - (Re)negotiates contracts with customers for renewals regarding price, specifications and delivery within defined parameters and...

**Company Description** Job overview: Provide Customer Service in a Call Center or other area of the operations to assigned customers and accounts. Manage accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, complete order fulfillment Key responsibilities: 1. Handle order processing in accounts: - Manage...

**Mô tả công việc**: (Mức lương: Thỏa thuận) - MAIN RESPONSIBILITY: - Create and establish standards and procedures for all activities that touch the customer across High Gate ’s services (Residential, Office, Retail, Hospitality etc.) - Develop processes and coordinate teams to address customer requests and feedback across all channels in a...

**SCOPE OF WORK** Customer Service Officer will be overall responsible for the day-to-day operations of the counter area as well as front office area. Customer Service Officer is the connection between residents and property managers; **Daily tasks** - Receive and timely transfer external phone calls to the individual or department involved; - Provide...

**About UOB**: United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as...

We are seeking a dynamic and motivated CSO Supervisor fluent in both Vietnamese and English to join our team. As a CSO Supervisor, you will be responsible for overseeing the Customer Service Officers (CSOs) and ensuring the delivery of exceptional customer service to our Vietnamese-speaking customers. Your primary goal will be to enhance customer...

We are seeking a dynamic and motivated CSO Supervisor fluent in both Vietnamese and English to join our team. As a CSO Supervisor, you will be responsible for overseeing the Customer Service Officers (CSOs) and ensuring the delivery of exceptional customer service to our Vietnamese-speaking customers. Your primary goal will be to enhance customer...

**About UOB**: United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as...

**Mô tả công việc**: (Mức lương: Thỏa thuận) Report to: Customer Care Manager **Job Description**: Customer Care activities: 70% - Responsible for efficient and professional daily operation of Care team, both in terms of staff performance and operational systems. - Successfully implementation HLV’s Customer Care program - Build short-term...

**About UOB**: United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as...

**Mô tả công việc**: (Mức lương: Thỏa thuận) - Sales Support - Taking care of all back-office tasks related to customer or agent inquiries instead of sales team (answer questions; concerns, complaints, rate inquiries ) consult with sales manager or dedicated sales or BM for some exceptional cases before responding to customers/agents - Taking...

DepartmentOperations- LevelEntry Level- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause...

Company Description ABOUT AVERY DENNISON CORPORATION: **Job Description**: - To response and ensure the customer inquiries and requests are addressed in a timely manner. - To coordinate with sales team, other departments, suppliers and other ticket centers to ensure the print quality and customers’ requirements are met. - To handle customer complaints...

**Company Description** - To response and ensure the customer inquiries and requests are addressed in a timely manner. - To coordinate with sales team, other departments, suppliers and other ticket centers to ensure the print quality and customers’ requirements are met. - To handle customer complaints according to the Company procedures and service...

Customer Care activities: 70% - Responsible for efficient and professional daily operation of Care team, both in terms of staff performance and operational systems. - Successfully implementation HLV’s Customer Care program Build short-term and long-term plans for Care team to adapt Company target. - Plan for staff resource, staff training, functioning...