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Customer Services Officer

3 weeks ago

Thành phố Hồ Chí Minh, Vietnam Nutreco Full time

**Customer Services Officer**:
**Sales and Sales Support**
- Supports and initiates follow-up actions by contacting customers (first and second line) and inform them about products in order to contribute to the

realization of effective customer communication.
- (Re)negotiates contracts with customers for renewals regarding price, specifications and delivery within defined parameters and standards set by Sales, in

order to continue the relationships with customers meeting volume, quality and price requirements.

**Order processing and data management**
- Handles incoming orders, in order to realize a timely and proper delivery of orders to customers. This includes monitoring, replenishing and entering order

data into automated system for further order processing, tracking of orders being processed, identifying (potential) problems and ensuring timely and correct

delivery of relevant information to the administration, purchasing and forwarding
- Updates product data in the relevant systems, giving an up-to-date insight in products, prices and other relevant information, including processing of price

indexations and adjustments and/or enterering prices for new products and introducing of new products in the system, possibly add to customer assortment

**Customer relationship management**
- Manages records and handles all customer requests and incoming orders in line with company policies and procedures, in order to effectively and timely deal

with all customer encounters.
- Registers, administers and updates all customer information, contracts, requests, order data, complaints and/or signals in the relevant systems in order to

timely, accurately and completely have insight in the type and status of customers, contracts, requests, complaints and/or signals, and orders can be

processed correctly

**Customer satisfaction**
- Logs and resolves all customer problems/requests within prescribed timescales to maintain customer confidence, if possible, by actively solving problems /

complaints
- Provides support to customers on the most common standard problems, questions, complaints, etc., so that they are resolved, and customers be appeased.

This includes properly recording of the problem or the complaint, determine the nature and cause of problem / complaint and translate the message into a

problem description, according to procedures; escalate complex problems / complaints
- Monitors progress of delegated or escalated problems / complaints and keeps the customer informed about the status of reporting, administrative

consolidation of the notification, and recording in system

**Continuous improvement**
- Signals bottlenecks in (work) processes, procedures and/or systems and contribute to the change / optimization of the department.

**Communication / coordination**
- Communicates with clients and informing them about solutions to problems / complaints. Explains options on alternative products. Informs managers on

complex problems / complaints. Conducts correspondence and preparation of reports
- May plan, coordinate and supervise activities of the Customers Services team, taking into account applicable guidelines and procedure, in order to plan and

realize day-to-day activities and optimal work distribution within the team.

**What happens next?**:

- 1

We'll be in touch soon with the next steps in the hiring process. Meanwhile, explore our website to learn more about our company culture and current projects. Thank you for considering a career with us
- 2

On interview

You've made it to the interview stage This is your chance to showcase your skills and learn more about Nutreco. Here are a few tips to prepare:

- ** Research**: Familiarize yourself with our purpose and recent projects.
- ** Review**: Understand the key responsibilities of the role.
- ** Prepare Questions**: Have thoughtful questions ready to demonstrate your interest.

We'll discuss your background and how you can contribute to our team. After the interview, we aim to provide feedback promptly. Best of luck
- 3

Review

Thank you for your interest in joining us Here’s a quick review of your journey so far:

- ** Application**: We were impressed by your credentials and potential contributions.
- ** Interview**: Your understanding of the role and your passion stood out. We are now finalizing our decisions and will contact you soon.

Your patience and enthusiasm are appreciated as we make our final considerations.
- 4

Welcome to the team

Welcome aboard We are thrilled to have you join our team. You’ll be a key player in our exciting projects while bringing your expertise to the fore.

**Onboarding Highlights**:

- ** Orientation**: Learn about our culture and objectives.
- ** Team Meet**: Connect with your colleagues.
- ** Training**: Gain the tools to excel in your role.

We are committed to supporting your growth and development. Your journey with us is just beginning, and we’re excited to see all you will achieve. Welcome to t