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Customer Service Staff

3 weeks ago

Thành phố Hồ Chí Minh, Vietnam Hegka Vietnam Full time

**Mô tả công việc**:
Join us in the heart of District 7, Ho Chi Minh City, at our exquisite office in one of the city's most prestigious buildings.

As a customer service staff, you'll bask in the modern beauty of our workspace, collaborate with a dynamic and creative team, and enjoy the guidance of exceptional leaders, making each day a rewarding journey.
- Work with clients who have complaints, orders, or require information about services purchased from the company while maintaining a positive attitude and calmly responding.
- Cooperate with other staff to solve problems.
- Follow communication procedures, guidelines, and policies.
- Listen and resolve customers concerns, issues, and questions to your best ability.
- Prepare customer reports by gathering data collected during customer interactions.
- Refer issues and questions to managers if necessary.

**WORKING TIME**:

- 5 night working shifts a week. From 8PM to 5AM. (Night shift will have 30% salary bonus per hour from 10PM-5AM, by law.)
- 1 hour of break in any time of the shift.
- You will have TWO random days off/week, this will be decided by the company.

**Yêu cầu ứng viên**:

- Excellent English communication, speaking confidently and fluently (Clear voice).
- Having at least 1 year of experience in related fields.
- Proactive, helpful, and willing to learn.
- Must work in the office. (No remote and hybrid option)

**Quyền lợi**:

- 12 annual leave.
- 6 paid sick sick a year. Salary review once a year. Gifts on international/national holidays. (Women's day, Valentine, Moon Festival..)
- Annual Health Check. Social Security, Health Insurance covered. Beautiful hi-tech office. Snack bar and beverages provided by the company.
**Địa điểm làm việc**:

- CÔNG TY TNHH GBG GROUP SERVICES
- Hồ Chí Minh: THE GRACE TOWER - 71 Hoàng Văn Thái, Tân Phú, Quận 7