Customer Service Staff

17 hours ago

Thành phố Hồ Chí Minh, Vietnam Daikin Việt Nam Full time

Nơi làm việc Hồ Chí Minh
- Cấp Bậc Nhân viên
- Hình Thức Nhân viên chính thức
- Kinh Nghiệm 1 - 5 Năm
- Mức Lương Lương thỏa thuận
- Ngành nghề Dịch vụ khách hàng, Tư vấn
- Hạn chót nhận hồ Sơ 29/08/2025

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**Phúc Lợi**:

- Bảo hiểm
- Du Lịch
- Phụ cấp
- Thưởng
- Chăm sóc sức khỏe
- Đào tạo
- Tăng lương
- Phụ cấp thâm niên
- Chế độ nghỉ phép

**Mô tả công việc**:
**1. Daily Operation**:

- Manage operation 3 teams: Mail Internal with 5 agents, System with 4 agents, MDC with 3 agents.
- Ensure all inquiries from Non-voice channels: E-mail, Official Zalo, Facebook, Homepage, Daikin App, System Integrated in Call Center handled completed within same day, consist of Internal Request & External Request.
- Discussing directly with the supervisor of Service Center to handle quicky request from customer/ service center.
- Discuss to clear the process cross dept. & Support other depts to execute steps within Call center scope related to company programs as required.
- Give instructions to teams / Handling complicated cases or cases out of SOP.
- Closely monitor team workload and personnel changes to ensure timely coordination, work continuity, and team stability.
- Coordinating directly with Quality Control Team in Call center to push Call agent improvement & build/ revise operation process as required.
- Deploy the requirements of the management to other teams exactly & specifically
- Record problems arising from teams and offer solutions or request consultation from Manager (if necessary).
- Making periodic reports/ providing data as required

**2. KPI Management Team**:

- Control and monitor Call Center dispatch time, call quality & accuracy process target by KPI evaluation monthly & daily tracking tools.
- Review operational processes and propose adjustments or improvements when necessary.
- Support training team to build suitable training content & plan.

**Yêu cầu công việc**:

- University degree of Social & Science, Education or English major or related major to the job
- At least 1 year of experience in Customer Service, Call center, Agency Admin/Support
- Advanced MS Word, MS Excel and MS Power point is a plus
- Demonstrated ability to handle multiple tasks
- Proficient in English, especially listening & speaking is the advantage
- A willingness to learn continuosly and to adapt to new conditions
- Strong communication skills with people of all levels and team managing skills
- Positive attitude and focus on customer service
- Job tags: Customer Service Staff Non-voice

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