CRM Specialist

2 days ago


Ho Chi Minh City, Vietnam Techtronic Industries Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)
This role will contribute to the success of our CRM objectives & data projects. He/ She would be responsible in delivering actionable insights by conducting analytics with customer database & be the catalyst of new data projects in Asia markets in order to drive customer-centric business strategies.
- Conduct customer data analytics and generate reports based on online and offline data to create/refine customer personas, understand customer behaviour and journeys, and draw actionable insights for 9+ regions in Asia
- Manage and optimize data attributes and audience rules to enrich customer profile, enhance segmentation and help deliver a personalised experience
- Drive and execute the implementation of dynamic content mechanism on various channels
- Identify improvements to data capture and utilization
- Work closely with technical teams on data source setup, data flow development/monitoring, data field creation, CRM solution enhancement, bug fixes and UAT
- Perform other ad-hoc projects as assigned

**Chức vụ**: Nhân viên/Chuyên viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:

- Laptop
- Chế độ bảo hiểm
- Du Lịch
- Phụ cấp
- Xe đưa đón
- Đồng phục
- Chế độ thưởng
- Chăm sóc sức khỏe
- Đào tạo
- Tăng lương
- Nghỉ phép năm

**Yêu cầu bằng cấp (tối thiểu)**: Đại Học

**Yêu cầu công việc**:
Academic & Experience:

- Bachelor's degree in Information Systems or Business Studies is preferred
- Hands-on experience in data analytics is preferred
- Experience in Salesforce, Google Analytics, PowerBI and/or any similar solutions is an advantage
- Understanding of customer segmentation, tagging, behaviour tracking, data layer, CRM and/or CDP is an advantage

General:

- Logical and analytical mindset to determine and implement workflow, data rules and audience logic
- Proactive, independent, fast-learning and attentive to details
- Excellent verbal and written communications skills to effectively interact and build a rapport with business users and technical teams
- Proficient in both of spoken and written English

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Cơ Khí,Hành chính Văn phòng

Đại Học
Không yêu cầu


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