Aldo] CRM

**Mô tả công việc**:
(Mức lương: Thỏa thuận)
1. Develop and implement an annual Customer Care Plan for each brand to retain old customers and increase the rate of returning old customers.
- Coordinate with the Customer Service Department to develop Customer Loyalty programs and budgets for customer groups.
- Monitor, deploy and evaluate Customer Loyalty programs and activities.
- Collect, track and evaluate customer data throughout the entire business system.
- Analyze and manage customer information.
- Build & implement customer care activities, maintain loyalty throughout the system.
- Deploy and coordinate with other department to deliver of effective customer activities.

2. General Duties: Coordinate with the Company/relevant branches/stores to resolve customer complaints for each specific case and issue system warnings to improve the quality of customer service at the system.

3. Partnership Activity: Expand and develop new customers & new revenue sources through building Partnership activities.

4. Improve customer experience - CX:

- Build and deploy general CX activities throughout the system and specific activities in each region to improve customer experience.
- Coordinate with departments and stores to build and implement solutions to improve Voice of customer index.
- Effective CX budget management

5. Other tasks as directed by superiors
- Bachelor degree in Business Management, Marketing or related field
- At least 3 year of experience in the same position, fashion retail industry experience preferred
- Have knowledge about customers, physoclogy and experience in CRM functions.
- Computer soft skills.
- Able to work under high pressure environment and work efficiently to meet deadlines
- Ability to work independently or good sense of team-work
- Negotiation, communication and interview skills
- Good control of documents

Ngành nghề: Tiếp thị / Marketing, Bán lẻ / Bán sỉ, Dịch vụ khách hàng

Kinh nghiệm: 3 Năm

Cấp bậc: Nhân viên

Hình thức: Nhân viên chính thức

Địa điểm: Hồ Chí Minh

**Chức vụ**: Nhân viên/Chuyên viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:

- Laptop
- Chế độ bảo hiểm
- Phụ cấp
- Chế độ thưởng
- Chăm sóc sức khỏe
- Tăng lương
- Nghỉ phép năm

**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề

**Yêu cầu công việc**:
Yêu Cầu Công Việc
- Bachelor degree in Business Management, Marketing or related field
- At least 3 year of experience in the same position, fashion retail industry experience preferred
- Have knowledge about customers, physoclogy and experience in CRM functions.
- Computer soft skills.
- Able to work under high pressure environment and work efficiently to meet deadlines
- Ability to work independently or good sense of team-work
- Negotiation, communication and interview skills
- Good control of documents

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Chăm Sóc Khách Hàng,Digital Marketing,Kinh Doanh/Bán Hàng,Marketing,Phát Triển Thị Trường,Truyền Thông/Báo Chí,Truyền Thông/PR/Quảng Cáo

Trung cấp - Nghề
Không yêu cầu