Technical Customer Support

3 weeks ago


Ho Chi Minh City, Vietnam công ty tnhh itechwx Full time

Responsibilities include:
The support engineer is responsible for support delivery, providing technical support to Azure and Windows Server customers by resolving escalated, complex technical customer issues on the Azure or Windows Server platform and delivering technical support against CPE and workflow efficiency targets; to identify required tools, cloud access, training, processes or capabilities to assess customer issues in less than 15 minutes; and to keep escalations to PG operations below 10% of the volume. the Escalation Engineer will need to closely collaborate with PG engineering and operations, and other CTS engineers. The support engineer is a critical role in the implementation of Azure platform or Windows support capabilities which include working with the PG to implement asks; identify technology, and/or process readiness needs, and work with training PMs and tech leads to ensure support team readiness; develop relationships with and engage with technology
- specific depth queues for customer incident resolution when required. Specific measurements include achieving the CPE team goals, time to resolution or escalation, enabling a response time similar to competitors; maintaining technical skills through completion of ongoing readiness and platform training; and, in general participating in the creation of future support capabilities for the cloud.

**Yêu cầu công việc**:

- Requirements:

- SOFT SKILLS- Effective, polished interaction with customer to gather information
- Passion for technology and customer support
- Leadership
- handle technically challenging and politically hot customer situations
- Understanding of cloud vs. on premise computing.
- Strong communications skills - Excellent spoken and written English communication skills
- Cross
- team collaboration
- Demonstrable troubleshooting skills
- Logical and Critical thinking

LANGUAGE SKILLS
- English (read and write)
- Fluent in Chinese (both oral and written)**Quyền lợi**:

- For employees working night shift: PVI insurance and 500.000 VND/month as food allowance
- Competitive salary depending on experience ($800- $1300) (open for fresher)
- Social insurance, health insurance policies, and other benefits in accordance with the Labor Code
- Working 5 days a week with 2 unfixed days of (Schedule will be arranged by Head of Department)
- 100% on
- site
- 12 days of annual leave, 8 days of sick leave, 1 periodical medical examination/year
- Opportunities for professional growth

Cập nhật gần đây lúc:

- 2024-02-21 23:30:46



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