Customer Technical Support

2 weeks ago

Ho Chi Minh City, Ho Chi Minh, Vietnam Công Ty TNHH Itechwx Full time

Mô tả công việc:

(Mức lương:
Thỏa thuận)

Main Responsibilities

  • Technical services & Responsiveness
  • Drive the communication with the customer to deliver desired solutions in response to customers' concerns.
  • Effective Communication & Collaboration
  • Identify the right resource to collaborate with to work toward the final solutions.
  • Collaborate with crossgroup peers both proactively and reactively.
  • Operational Precision
  • Use appropriate documentation and utilization and / or labor tracking methods to account for time.
  • Manage and prioritize your workload while keeping team members and management appropriately informed.
  • Specific measurements include achieving the CPE team goals, time to resolution or escalation, enabling a response time similar to competitors, maintaining technical skills through completion of ongoing readiness and new Azure technology training.
  • Training & Readiness
  • Work with your manager, as appropriate to assess your own core competencies and identify current knowledge deficiencies /training needs, as well as potential future needs.
  • Implement your development plan, actively seek development opportunities, and complete all scheduled training.
  • Meet with your manager to assess and adjust the plan as needed to match mid
- and long-term career plans.

  • Make effective technical presentations, both internal and external.

Chức vụ:
Nhân Viên/Chuyên Viên

Hình thức làm việc:
Toàn thời gian

Quyền lợi được hưởng:

  • Having chances to get attractive company bonus every month/year
  • Company trip once a year + Joining party
  • Salary and position is reviewed 1 time a year
  • Bonus by individual ability and company's performance.
  • Social insurance, health insurance, unemployment insurance and other benefits
  • Dynamic and sociable working environment.

Yêu cầu bằng cấp (tối thiểu): Trung cấp - Nghề

Yêu cầu công việc:

Qualifications:

  • Bachelor's degree in computer science, Electronic Engineering or equivalent experience.
  • Excellent communication skills, collaboration skills, selfmotivation and must have a strong team spirit.
  • Must have strong verbal and written English skills.
  • A minimum of 13year IT experience and demonstrate aptitude for providing superior customer service in politically charged environment.
  • Strong analytical logic thinking.
  • Knowledge of one or two of the following domains: Network, Cyber security Collection products. Familiarity with OS Internals concepts (Windows, Linux, etc.), Storage, Active Directory and Security Understanding of Virtualization concepts and virtual system administration, indepth knowledge of VMware/Hyper-V as a plus.
  • Knowledge of Microsoft Azure Platform services (as a plus) Microsoft Azure architecture and its components (Fabric, Compute, Storage, etc.) Azure Platform development and deployment concepts

Yêu cầu giới tính:
Nam/Nữ

Ngành nghề:
Cloud (AWS/Azure),CNTT - Phần Cứng,CNTT - Phần Mềm,IT Support

Trung cấp - Nghề
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