Technical Support

2 weeks ago


Ho Chi Minh City, Ho Chi Minh, Vietnam TelestarVN Full time

OVERVIEW
We are seeking a dedicated and knowledgeable Technical Support Specialist to join our team.

ROLE AND RESPONSIBILITIES

  • Diagnose and resolve technical problems by gathering information, analyzing symptoms, and utilizing available resources and knowledge bases.
  • Analyze, troubleshoot, and resolve technical issues related to hardware, software, and network connectivity.
  • Research, diagnose, and recommend appropriate solutions or workarounds to customers.
  • Collaborate with internal teams to escalate complex issues and ensure timely resolution.
  • Using our dedicated system to set up an account, and then followup and make sure the account is set up successfully.
  • Monitor all activities by using our system.
  • Guide customers through stepbystep solutions, ensuring their understanding and satisfaction.

QUALIFICATIONS

  • Strong verbal and written skills in English.
  • University/College degree in information technology, computer science or any related fields.
  • Proven experience as a Tech Support Specialist or similar role.
  • Familiarity with common troubleshooting tools and remote support software.
  • Excellent problemsolving and analytical skills with the ability to prioritize and manage multiple tasks.
  • Strong customer service orientation and the ability to communicate technical concepts to nontechnical individuals effectively.
  • Ability to work independently and collaboratively as part of a team.

BENEFITS

  • Work in a dynamic and flexible environment. (no dress code, pantry full of snacks and coffee)
  • Team building, Happy Hour every week.
  • Social insurance and annual leave based on the Vietnam Labour Code.
  • Incentive will be added based on employee's performance.
  • 13th month bonus is provided based on performance.

WORKING TIME

  • Monday
  • Friday: From 13:00 22:00

Salary: 11₫ - 15₫ per month

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