Technical Support Specialist

1 week ago


Ho Chi Minh City, Ho Chi Minh, Vietnam Công Ty TNHH Telestar Full time

Mô tả công việc:

(Mức lương:
triệu VNĐ)- Diagnose and resolve technical problems by gathering information, analyzing symptoms, and utilizing available resources and knowledge bases.- Analyze, troubleshoot, and resolve technical issues related to hardware, software, and network connectivity.- Research, diagnose, and recommend appropriate solutions or workarounds to customers.- Collaborate with internal teams to escalate complex issues and ensure timely resolution.- Use our dedicated system to set up an account, and then follow up and make sure the account is set up successfully.- Monitor all activities by using our system.- Guide customers through step-by-step solutions, ensuring their understanding and satisfaction.

WORKING TIME
Monday - Friday: From 13:00 - 22:00

Chức vụ:
Nhân Viên/Chuyên Viên

Hình thức làm việc:
Toàn thời gian

Quyền lợi được hưởng:

  • Work in a dynamic and flexible environment. (no dress code, pantry full of snacks and coffee)
  • Team building, Happy Hour every week.
  • Social insurance and annual leave based on the Vietnam Labour Code.
  • Incentives will be added based on employee performance. 13thmonth bonus is provided based on performance.

Yêu cầu bằng cấp (tối thiểu): Đại Học

Yêu cầu công việc:

  • Strong verbal and written skills in English.
  • University/College degree in information technology, computer science or any related fields.
  • Proven experience as a Tech Support Specialist or similar role.
  • Familiarity with common troubleshooting tools and remote support software.
  • Excellent problemsolving and analytical skills with the ability to prioritize and manage multiple tasks.
  • Strong customer service orientation and the ability to communicate technical concepts to nontechnical individuals effectively.
  • Ability to work independently and collaboratively as part of a team.

Yêu cầu giới tính:
Nam/Nữ

Ngành nghề:
Chăm Sóc Khách Hàng,IT Helpdesk,IT Support

Đại Học

  • 2 năm


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