Customer Support Specialist
1 week ago
Mô tả công việc:
(Mức lương:
Thỏa thuận)
- Help customers to use our ticketing product in the most efficient way by providing technical support to analyze, reproduce, and identify the root cause of various software glitches across various modules.
- Research, diagnose, and analyze Customer issues with accurate solutions.
- Ensure Issue Resolution Dates are within SLA. If not, escalate it to the right team member as per internal Escalation Policies.
- Reproduce and document customer bugs for Development Team (Level 3).
- Have highspeed interaction with Call Center (Level 1), Development Team, and Product Managers in Vietnam and Europe.
- Effectively communicate, in written form, with customers on tickets to ensure mutual understanding and customer satisfaction.
- Document FAQ/issues faced by the Customers to enrich the internal Knowledge Base for future use.
Chức vụ:
Nhân Viên/Chuyên Viên
Hình thức làm việc:
Toàn thời gian
Quyền lợi được hưởng:
- Benefits:
- Attractive remuneration package with 18 days of annual leave
- Premium Healthcare package
- Travel opportunities to Switzerland
Yêu cầu bằng cấp (tối thiểu): Đại Học
Yêu cầu công việc:
- Expectations
- Bachelor's degree in Computer Science, Telecommunication or related.
- At least 2 years of experience working in IT industries.
- Experience in software (SaaS) technical support or relevant roles (Operations Support, Tech Ops, Product Ops, Technical Account Manager, Application Support Specialist...).
- Experienced in SQL and/or Kibana is a strong plus.
- Experience with Atlassian, monitoring, and oncall tools.
- Strong analytical skills to investigate and correctly identify the root cause.
- Patience when handling tough cases.
- Good time management skills, able to identify and prioritize urgent/critical requests.
- Strong communication and presentation skills.
- Has a strong customeroriented mindset.
- A quick learner of new technology tools.
- Proficient in English is required.
- Eagerness to learn, develop, and get involved in a wide range of tasks.
- Nicetohave areas
- Knowing French is a strong plus.
- Knows programming in at least 1 popular Programming language (Java, JavaScript, Python,).
- Experience with customer service software/ Ticket Management System (Zendesk, Salesforce, Dynamics365...)
- Strong service mentality, "can do" attitudes, and a strong drive to succeed.
- Ability to work in a dynamic environment and provide recommendation to improve operation.
Yêu cầu giới tính:
Nam/Nữ
Ngành nghề:
Chăm Sóc Khách Hàng,CNTT - Phần Cứng,IT Support
Đại Học
Không yêu cầu
-
IT Support Specialist
1 week ago
Ho Chi Minh City, Ho Chi Minh, Vietnam Công ty TNHH Jollibee Việt Nam Full timeMô tả công việc:(Mức lương: Thỏa thuận)We are looking for a highly capable IT support specialist to provide technical assistance to stores. In this role, your duties will include ensuring optimal use of our hardware and software technologies, enhancing system performance, and securing data. You will also be required to advise on IT equipment...
-
Customer Specialist
1 week ago
Ho Chi Minh City, Ho Chi Minh, Vietnam Coin98 Labs Full timeCoin98 Labs is looking for a top-notch Customer Specialist to join our team. Your goal will be to ensure exceptional service standards, address customer inquiries, sustain high customer satisfaction, and contribute to the growth of Coin98's products.RESPONSIBILITIES Handle customer queries, and manage complaints by providing solutions and options. Provide...
-
Customer Services Specialist
1 week ago
Ho Chi Minh City, Ho Chi Minh, Vietnam ELCA Việt Nam Full timeHo Chi Minh City | SECUTIXCustomer Services Specialist (SQL, Kibana, Salesforce, Dynamics365) | Ho Chi Minh City | SECUTIX:Job number250Date postedJan 24, 2024Job categoryProfessional ServicesLevel of experience0 to 3 yearsJob typeFull timeEmployment typeFull-timeWork siteHo Chi Minh CityCompanySECUTIXHello future ELCAtiansELCA Vietnam is a growing and happy...
-
Specialist, Operations Support
1 week ago
Ho Chi Minh City, Ho Chi Minh, Vietnam 2C2P Full timeSpecialist, Operations Support:Vietnam, Ho Chi Minh City | Full Time | Operations2C2P is looking for a Specialist, Operations Support to join its growing team in Vietnam. If you have the right skills, qualifications & experience and are looking for a rewarding career, don't wait Join us and share our vision in providing the best payment services.Strong...
-
Customer Support Specialist
1 week ago
Ho Chi Minh City, Ho Chi Minh, Vietnam Công Ty TNHH Bosch Global Software Technologies Full timeMô tả công việc:(Mức lương: Thỏa thuận) Be the image of the company and service and ensure high customer experience by answering, escalating and following up all requests Follow the company's Internal Regulations, policies as well as the service's work instructions and processes (register all interactions in the database, contribute to the...
-
L2 Customer Services Specialist
1 week ago
Ho Chi Minh City, Ho Chi Minh, Vietnam ELCA Việt Nam Full timeSecuTix is a global software company providing the industry-leading SaaS Ticketing Engagement Platform. Our solution is used by the largest sports clubs, live entertainment businesses, and leading museums, managing annual sales of about 45 million tickets.In this role:We are currently seeking an experienced Customer Services (L2 Support) Specialist who will...
-
Specialist Sales Support
1 week ago
Ho Chi Minh City, Ho Chi Minh, Vietnam Công Ty TNHH Rijk Zwaan Việt Nam Full timeMô tả công việc:(Mức lương: Thỏa thuận)Sales Support RZ office: 29 A Nguyen Dinh Chieu, Dist 1, Hochiminh cityPlanning and Logistic Ensure that seeds are available on time, in the right quantity and quality in accordance with the planning Supporting for import (and export) of seeds both commercial and for breeding purposes include document...
-
Customer Support Specialist
1 week ago
Ho Chi Minh City, Ho Chi Minh, Vietnam Công Ty TNHH Bosch Global Software Technologies Full timeMô tả công việc:(Mức lương: Thỏa thuận) Be the image of the company and service and ensure high customer experience by answering, escalating and following up all requests Follow the company's Internal Regulations, policies as well as the service's work instructions and processes (register all interactions in the database, contribute to the...
-
Customer Specialist
1 week ago
Ho Chi Minh City, Ho Chi Minh, Vietnam UOB Vietnam Full timeAbout UOBUnited Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as branches...
-
Junior Technical Support Specialist
1 week ago
Ho Chi Minh City, Ho Chi Minh, Vietnam Skedulo Full timeSkedulo Introduction:Here at Skedulo, we're on a mission to support the 2.7 billion people in the world—and the companies that employ them—who do not work at a desk every day. Our global teams are collaborative, ambitious, innovative, and passionate about helping our customers realize their fullest potential by enabling their mobile workforces.The...
-
Junior Technical Support Specialist
1 week ago
Ho Chi Minh City, Ho Chi Minh, Vietnam Skedulo Vietnam Full time**Skedulo is hiring a Technical Support Specialist in our Vietnam office, working in the Vietnam timezone, that will work closely with our Engineering, Product, Dev Ops, and Customer Success Teams globally.Key Objectives and Responsibilities: Demonstrate efficient work practices to ensure objectives and service level agreements (SLAs) are met. Assisting in...
-
Customer Support Representative
1 week ago
Ho Chi Minh City, Ho Chi Minh, Vietnam Jobs for Humanity Full timeCompany DescriptionJobs for Humanity is dedicated to building an inclusive and just employment ecosystem.Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf of Hard of Hearing Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and...
-
Digital Support Specialist
1 week ago
Ho Chi Minh City, Ho Chi Minh, Vietnam Straumann Group Full timeThis position focuses on conducting trainings and education in Vietnam and Indochina. The Digital Support Specialist would need to be working at a high level of independence across Ortho Business Unit (OBU) and the Implant Business Unit (IBU) with strong communication and training skills to train and inspire and influence change of habits in training...
-
Technical Support Specialist
1 week ago
Ho Chi Minh City, Ho Chi Minh, Vietnam Công Ty TNHH Telestar Full timeMô tả công việc:(Mức lương: triệu VNĐ)- Diagnose and resolve technical problems by gathering information, analyzing symptoms, and utilizing available resources and knowledge bases.- Analyze, troubleshoot, and resolve technical issues related to hardware, software, and network connectivity.- Research, diagnose, and recommend appropriate solutions...
-
Sea Logistics Isc Customer Care Specialist
1 week ago
Ho Chi Minh City, Ho Chi Minh, Vietnam Kuehne+Nagel Full timeYou will be joining our Customer Care Team to add your expertise + skills to the delivery of Customer Excellence.- Your Role :You will support customers by providing helpful information, answering questions, + responding to complaints. Utilizing your strong forwarding + market knowledge, you will provide front line support for customers to ensure customer...
-
Customer Support Manager, Edtech
1 week ago
Ho Chi Minh City, Ho Chi Minh, Vietnam Aloha Consulting Group Full timeResponsible for the overall growth operations strategy, including the optimization of support processes, training processes, evaluation criteria, and process development. Establish a connection between the user support and product departments, regularly investigate user demands, engage in user path and experience design, optimize the user experience, and...
-
Customer Support Executive
1 week ago
Ho Chi Minh City, Ho Chi Minh, Vietnam DHL Full timeYOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.Would you like to become part of the world's most international company in the world?A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects...
-
Digital Support Specialist
1 week ago
Ho Chi Minh City, Ho Chi Minh, Vietnam Straumann Group Full timeThis position focuses on conducting trainings and education in Vietnam. The Digital Support Specialist would need to be working at a high level of independence across Ortho Business Unit (OBU) and the Implant Business Unit (IBU) with strong communication and training skills to train and inspire and influence change of habits in training participants.Key...
-
Technical Support Specialist
1 week ago
Ho Chi Minh City, Ho Chi Minh, Vietnam Sumsub Full timeSumsub is a global verification provider aiming to make verification processes simple, friendly, and secure for businesses and their users. Sumsub's all-in-one verification platform secures every step of the customer journey. More than 2000 global companies use this platform to verify users, businesses, and transactions, orchestrate their verification...
-
Technical Support Specialist
1 week ago
Ho Chi Minh City, Ho Chi Minh, Vietnam Skedulo Vietnam Full timeSkedulo Vietnam***- An Phú Plaza, Ly Chinh Thang street, Vo Thi Sau ward, District 3, Ho Chi Minh- Hybrid- Posted 11 hours ago- Skills: EnglishAgileSystem AdminTop 3 reasons to join us:MacBook Pro provided Learning & Development stipend: $125 per year Medical Benefits for Employees, Spouses & ChildrenJob description: The Senior Technical Support Specialist...