![Kuehne+Nagel](https://media.trabajo.org/img/noimg.jpg)
Sea Logistics Isc Customer Care Specialist
1 week ago
You will be joining our Customer Care Team to add your expertise + skills to the delivery of Customer Excellence.
-Your Role :You will support customers by providing helpful information, answering questions, + responding to complaints. Utilizing your strong forwarding + market knowledge, you will provide front line support for customers to ensure customer satisfaction with our International Supply Chain (ISC) products, services + features.
-
Your Responsibilities:
- To qualify + enter customer orders into the operational execution process.
- To drive customer engagement, satisfaction, retention + reactivation in close cooperation with the Operational Care Center (OCC), destinations + regional stakeholders.
- To establish + strengthen operational relationships with customer contact(s) through daily interactions, regular care visits, proactively advising + consulting to ensure customer satisfaction.
- To qualify customer inquiries + provide quotations within the given price band, in line with the guiding leeway in decisionmaking, following up to ensure quotations are accepted + closed.
- To support customer onboarding in line with working instructions, ensuring inclusion + transfer of customer requirements into the KN systems alongside the (initial) customer order.
- To collaborate with Finance to adjust credit limits based on daily business development + coordinate measures in case of challenges.
- To document, resolve, analyze all complaints, then identify, share + eliminate root causes.
- To create, review + refine customer reports.
- To ensure delivery against all financial targets + strategic objectives across ISC.
Your Skills and Experiences:
- Bachelor degree in International Business/ Supply Chain/ Logistics or related field.
- Basic knowledge in International Freight Forwarding and importexport process.
- Being careful, willing to learn, candoattitude, responsible, detailoriented and customer oriented.
- Good command of English
Good Reasons to Join :
Our global logistics network, cutting-edge IT systems, in-house expertise and excellent customer service is proof of our dedication to be the market leader.
These attributes have placed us at the forefront of our industry, and positioned us to continue increasing the scope of our customer solutions and services.
Kuehne + Nagel gives employees the opportunity to learn and develop; to grow and perform to their fullest potential within a global work environment.
We offer performance driven remuneration and total rewards and benefits.-
About Kuehne+Nagel
With over 80,000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics companies.
CONTACT
Trinh La
- Location-Found your right job opportunity?
- Application support
- Share this opportunity
- Share via linkedIn
- Get notified for similar jobs
- Activate
Step 1
Step
- Speak with your Kuehne+Nagel recruiting specialist
Step
- Meet our hiring team
Step
- Decide if you will accept the offer
Supply Chain Management
Air Logistics Customer Care Specialist
- Location
- Seoul, Seoulteukbyeolsi, Korea
- Full Time
- Permanent
- Posted 21 days ago
- Supply Chain Management
- Location
- Ho Chi Minh City, Hồ Chí Minh, Vietnam
- Full Time
- Permanent
- Posted 28 days ago
- Supply Chain Management
- Location
- Dulles, VA, United States
- Full Time
- Permanent
- Posted 30 days ago
- Supply Chain Management
- Location
- Dahlewitz, Brandenburg, Germany
- Full Time
- Permanent
- Posted 5 days ago
- Show more
Road Logistics Operations Specialist
-
Ho Chi Minh City, Ho Chi Minh, Vietnam Kuehne+Nagel Full timeThinking about improving your career development and your professional growth? We invite you to join one of the most successful international logistics organizations here at Kuehne+Nagel. Our Vietnam office is looking for a Sea Logistics International Supply Chain Manager to join their Sea Logistics team.- Your Role :You will be leading, directing and...
-
Ho Chi Minh City, Ho Chi Minh, Vietnam Kuehne+Nagel Full timeThinking about improving your career development and your professional growth? We invite you to join one of the most successful international logistics organizations here at Kuehne+Nagel. Our Vietnam office is looking for a Sea Logistics Operational Care Manager, Pricing to join their Sea Logistics team.- Your Role :You will be joining our Operational Care...
-
Sea Logistics Operational Care Specialist
1 week ago
Ho Chi Minh City, Ho Chi Minh, Vietnam Kuehne+Nagel Full timeYou will be joining our Operational Care Team to add your leadership expertise + skills to the delivery of operational excellence. Your Role: You will be responsible for enabling transport activities by executing bookings, entering orders + generating all required export documentation while liaising with our customer care specialists to ensure all...
-
Sea Logistics Sales Representative
1 week ago
Ho Chi Minh City, Ho Chi Minh, Vietnam Kuehne+Nagel Full timeThinking about improving your career development and your professional growth? We invite you to join one of the most successful international logistics organizations here at Kuehne+Nagel. Our Vietnam office is looking for a Sea Logistics Sales Representative- Your Role :Sea Logistics Business Development will be joining our Customer Care Team to add your...
-
Ho Chi Minh City, Ho Chi Minh, Vietnam Kuehne+Nagel Full timeYou will be joining our Operational Care Team to add your expertise + skills to the delivery of Operational Excellence.- Your Role :You will be enabling transport activities by executing bookings, entering orders + generating all required export documentation while liaising with our Customer Care Specialists to ensure all requirements are met (in a timely...
-
Ho Chi Minh City, Ho Chi Minh, Vietnam Kuehne+Nagel Full timeYou will be joining our Operational Care Team to add your expertise + skills to the delivery of Operational Excellence.- Your Role :You will be enabling transport activities by executing bookings, entering orders + generating all required export documentation while liaising with our Customer Care Specialists to ensure all requirements are met (in a timely...
-
Air Logistics Customer Care Specialist
1 week ago
Ho Chi Minh City, Ho Chi Minh, Vietnam Kuehne+Nagel Full timeYou will be part of our Air Logistics team, adding your expertise + skills to the delivery of customer excellence. Your Role: You are responsible to support our customers by providing helpful information, answering queries + resolving complaints. Utilizing your strong forwarding + market knowledge, you will provide front line support for customers to ensure...
-
Sea Logistics Business Development Manager
1 week ago
Ho Chi Minh City, Ho Chi Minh, Vietnam Kuehne+Nagel Full timeSea Logistics - Business Development will be joining our Customer Care Team to add your expertise + skills to the delivery of customer excellence Your Role: You will focus on developing + diversifying business in line with financial + volume targets. He/she will do this by working with a variety of internal + external stakeholders while focusing on the...
-
Customer Care Specialist-vietnam
1 week ago
Ho Chi Minh City, Ho Chi Minh, Vietnam Anchanto Full timeDEPARTMENT:OperationsJOB TITLE:Customer Care SpecialistEXPERIENCE REQUIRED:0-3 Years in customer service industryQUALIFICATIONS:Bachelor's/Master's DegreeLOCATION(S): Ho Chi Minh City, VietnamWORKING HOURS:24*7 Rotational shiftsAbout AnchantoAnchanto is a Global B2B SaaS product company headquartered in Singapore with operations across 14+ countries. Through...
-
Air Logistics Operational Care Specialist
1 week ago
Ho Chi Minh City, Ho Chi Minh, Vietnam Kuehne+Nagel Full timeYou will be joining our Operational Care Team to add your expertise + skills to the delivery of Operational Excellence. Your Role: You will be enabling transport activities by executing bookings, entering orders + generating all required export /import documentation while liaising with our Customer Care Teams (CCL) + Revenue Care (RCC) teams to ensure all...
-
Logistics Specialist
1 week ago
Ho Chi Minh City, Ho Chi Minh, Vietnam On AG Full timeIn short:This is your opportunity to become part of the worlds' fastest growing sports company. We are looking for a Logistics Specialist joining our team, who will be in charge of ensuring on-time container loading, booking and shipment; and ensuring strict compliance of our manufacturing partners.Your Mission: Manage our manufacturing partners to ensure on...
-
Road Logistics Operations Specialist
1 week ago
Ho Chi Minh City, Ho Chi Minh, Vietnam Kuehne+Nagel Full timeAre you looking for an exciting new opportunity to show case your skills? If so, then this is the perfect chance, within the greatest global logistics company.- Your Role :Road Logistics Operations Specialist has general responsibility in customer service, order handling, truck planning, customs monitoring, data, KPIs control and to supervise all activities...
-
Customer Care specialist
1 week ago
Ho Chi Minh City, Ho Chi Minh, Vietnam Fe Credit Full time**Phúc Lợi**:- Bảo hiểm- Phụ cấp- Thưởng- Chăm sóc sức khỏe- Đào tạo- Chế độ nghỉ phép**Mô Tả Công Việc**:- Tiếp nhận, theo dõi và xử lý các Hợp đồng sau khiếu nại được chỉ định của cấp quản lý để đảm bảo rằng tất cả các khiếu nại được xử lý đúng quy- Phối...
-
Logistics Specialist
4 weeks ago
Ho Chi Minh City, Ho Chi Minh, Vietnam On Full timeTeam for Career SiteCosting & SourcingIn shortThis is your opportunity to become part of the worlds' fastest growing sports company. We are looking for a Logistics Specialist joining our team, who will be in charge of ensuring on-time container loading, booking and shipment; and ensuring strict compliance of our manufacturing partners.Your mission– Manage...
-
Logistics Specialist
1 week ago
Ho Chi Minh City, Ho Chi Minh, Vietnam On Full timeTeam for Career SiteCosting & SourcingIn shortThis is your opportunity to become part of the worlds' fastest growing sports company. We are looking for a Logistics Specialist joining our team, who will be in charge of ensuring on-time container loading, booking and shipment; and ensuring strict compliance of our manufacturing partners.Your mission– Manage...
-
Logistics Specialist
3 weeks ago
Ho Chi Minh City, Ho Chi Minh, Vietnam On Full timeTeam for Career SiteCosting & SourcingIn shortThis is your opportunity to become part of the worlds' fastest growing sports company. We are looking for a Logistics Specialist joining our team, who will be in charge of ensuring on-time container loading, booking and shipment; and ensuring strict compliance of our manufacturing partners.Your mission– Manage...
-
Personal Care Sea Project Engineer
1 week ago
Ho Chi Minh City, Ho Chi Minh, Vietnam Unilever Full timeReady to move forward in your career? Please check out position Personal Care SEA Project Engineer.KEY RESPONSIBILITIES- Support factories to ensure they stay aligned with BG/BU strategy and business requirements PM: Ensure the high machine performance by working with engineering teams in Personal Care factories in SEA to create technical solution, implement...
-
Logistics Specialist
1 week ago
Ho Chi Minh City, Ho Chi Minh, Vietnam Kenvue Full timeLogistics Specialist WDescriptionKenvue, part of the Johnson & Johnson Family of Companies (Kenvue),is currently recruiting for:Logistics SpecialistWho we areAt Kenvue, part of the Johnson & Johnson Family of Companies, we believe there is extraordinary power in everyday care. Built on over a century of heritage and propelled forward by science, our iconic...
-
Customer Care Representative
1 week ago
Ho Chi Minh City, Ho Chi Minh, Vietnam Givaudan Vietnam Co., Ltd. Full timePurposeProcess sales orders from receipt through to shipment for assigned customers in line with Customer Care guidelines. Act as liaison between the customer, operations and sales team to ensure customers' needs are met in the most efficient and cost-effective way.Core Responsibilities Manage sales order process from receipt of order through to shipment for...
-
Sea Logistics Process Excellence Specialist
1 week ago
Ho Chi Minh City, Ho Chi Minh, Vietnam Kuehne+Nagel Full timeYou will be part of our Process + Systems Team to add your expertise + skills to the delivery of Business + Process Excellence.- Your Role :Managing the process excellence function including all the related activities of process analysis, project management, supporting with documentation + business process modeling in compliance with KN standards. Your...