Customer Support Executive

2 weeks ago


Ho Chi Minh City, Ho Chi Minh, Vietnam DHL Full time

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.
Would you like to become part of the world's most international company in the world?


A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide.

Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist

YOUR TASKS:

  • Provide the full suite of customer service offerings (including bookings, inquiries, and supply requests) to Key Account customers in addition to customized contracted services (e.g., Reporting, etc.)
  • Prepare written correspondence to customers when required to furnish information requested by customers or in dealing with complaint resolution
  • Proactively inform customers of shipment delays and potential service failures
  • Make joint visits to key account customers with sales staff as and when necessary to solicit feedback to improve the service provided to the customers
  • Work with Gateway, Operations, and the DHL Network to achieve promised transit times, service levels, and other contracted service requirements for Key Account customers
  • Actively handle customers billing inquiries by liaising with Finance to ensure satisfactory resolution
  • Complete weekly, monthly, and quarterly reports as required by customers, management, and/or the sales team per prescribed time frames/intervals
  • Lead and drive customer satisfaction by providing bestinclass standards with a view toward establishing and maintaining a competitive advantage
  • Identify and promote areas with potential for revenue generation to crosssell upsell services, including value added services (e.g. SII, TDD, and the use of eCom tools)

YOUR PROFILE:

  • 2year experience in Customer Service in servicerelated industry, handling and resolving customers' issues and complaints
  • Diploma in Business (preferable) or equivalent
  • English: fluent (written and spoken)
  • Presentation skills
  • Customerfacing and interaction skills
  • Software skills (Word, Excel, PowerPoint, etc.)
  • Communication skills, spoken and written
  • Negotiation and interpersonal skills
  • Analytical, organizational, and motivational skills
  • Project management skills
  • Software skills (DHL Systems) (preferable)

OUR OFFER:

  • Multifarious benefit programs.
  • Strong career support & lots of opportunities in an international environment.
  • Training: both online and offline with Global DHL Standards.
  • Coaching & Feedback culture allows you to advance further in shortterm and longterm development goals.
  • Working together based on DHL values of "Respect and Results".
  • Multifarious engagement activities under "Best Day Everyday" our Health & Wellbeing program.
  • Employee hobby clubs, sports championships.


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