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Client Support Executive
2 weeks ago
Your role
As a Client Support Executive at Deriv, you will assist our clients with issues regarding our products and services, build a mutually beneficial relationship with them, and encourage them to try new products.
By delivering world-class customer service, you will forge client loyalty and promote business growth.
Your challenges
- Collaborate with client support agents in different time zones to ensure optimum results and customer satisfaction.
- File records and documents of customer interactions and customer satisfaction.
What you have
- Willingness to work in rotating shifts, weekends, and public holidays
- Excellent spoken and written English communication skills
- Proficiency in Vietnamese
- University degree in communications, IT, or any related fields
What's good to have
- Practical experience in technical customer support
- Experience in the financial services or IT industry
- Proficiency in other languages
What we'll give you
- Marketbased salary
- Annual performance bonus
- Health benefits
- Casual dress code
- Travel and internet allowances
About us
We're Deriv. We're all about trading. We're the geeky upstarts who pioneered an industry. That was more than 20 years ago, and we're still going strong. Today, we work across continents and serve over a million traders from around the globe.
Join us. Grow with us.
Our team
We are the Customer Support team, responsible for establishing a sustainable relationship with our clients, assisting them to resolve potential issues with our products and services, increasing product adoption, and communicating clients' demands to relevant teams.
Location
Cyberjaya
Application Deadline: 2023/02/10
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