Digital Tech Support Executive

2 weeks ago


Ho Chi Minh City, Ho Chi Minh, Vietnam Viet Thai International Careers - VTI Group Full time

Mô tả công việc:

(Mức lương:
Thỏa thuận)

Main Purpose:


The Digital Tech Support role provides technical assistance and support to end-users experiencing digital-related (Website and omnichannel Platform) issues or challenges.


Key Accountabilities:
Execute the Digital (Website and omnichannel Platform) management, publishing, updating, and localizing web content and supporting various content management systems (CMS):

  • Create landing pages/forms/minigames/banners... and manage digital products based on client requests.
  • Be a master of the Digital Platform in Sales Order Process Management, UX/UI Management, and User Management...
  • Monitor and build maintenance tools for the Digital Platform to operate stably

Training and Guidance:
Assist users in understanding and utilizing digital tools and systems by providing training and clear instructions.

Collaboration:

Collaborate with cross-functional teams, the IT departments, and the Agency to resolve complex technical issues and improve the digital user experience.


Feedback and Improvement:
Collect user feedback on digital platforms and report common issues to the IT team for process improvement.

  • Other related tasks by the Line Manager

Chức vụ:
Nhân viên/Chuyên viên

Hình thức làm việc:
Toàn thời gian

Quyền lợi được hưởng:

  • Chế độ bảo hiểm
  • Phụ cấp
  • Chế độ thưởng
  • Tăng lương
  • Nghỉ phép năm

Yêu cầu bằng cấp (tối thiểu): Đại Học

Yêu cầu công việc:

Education:

  • A bachelor's degree in computer science, information technology, or a related field is preferred

Experience:

  • 2+ years of experience in Digital Platform (Website and omnichannel) Management, working closely with business functions.
  • Proven experience in providing technical support or help desk services.
  • Tech savvy, eager to learn, set up, and configure systems and platforms.
  • Having knowledge about and/or experience in various CMS and CRM platforms is preferred
  • Experience in coding, basic HTML, and CSS is a plus
Work related skills

  • Experience in retail is highly desirable but optional.
  • A team player and an independent worker
  • Strong strategic thinking with agility and a growth mindset.
  • Ability to communicate with nontechnical/ technical peers.

Yêu cầu giới tính:
Nam/Nữ

Ngành nghề:
CNTT - Phần Cứng,Digital Marketing,IT Support,Quảng Cáo/Marketing

Đại Học
Không yêu cầu
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