Digital Tech Support Executive
2 weeks ago
Mô tả công việc:
(Mức lương:
Thỏa thuận)
Main Purpose:
The Digital Tech Support role provides technical assistance and support to end-users experiencing digital-related (Website and omnichannel Platform) issues or challenges.
Key Accountabilities:
Execute the Digital (Website and omnichannel Platform) management, publishing, updating, and localizing web content and supporting various content management systems (CMS):
- Create landing pages/forms/minigames/banners... and manage digital products based on client requests.
- Be a master of the Digital Platform in Sales Order Process Management, UX/UI Management, and User Management...
- Monitor and build maintenance tools for the Digital Platform to operate stably
Training and Guidance:
Assist users in understanding and utilizing digital tools and systems by providing training and clear instructions.
Collaboration:
Collaborate with cross-functional teams, the IT departments, and the Agency to resolve complex technical issues and improve the digital user experience.
Feedback and Improvement:
Collect user feedback on digital platforms and report common issues to the IT team for process improvement.
- Other related tasks by the Line Manager
Chức vụ:
Nhân viên/Chuyên viên
Hình thức làm việc:
Toàn thời gian
Quyền lợi được hưởng:
- Chế độ bảo hiểm
- Phụ cấp
- Chế độ thưởng
- Tăng lương
- Nghỉ phép năm
Yêu cầu bằng cấp (tối thiểu): Đại Học
Yêu cầu công việc:
Education:
- A bachelor's degree in computer science, information technology, or a related field is preferred
Experience:
- 2+ years of experience in Digital Platform (Website and omnichannel) Management, working closely with business functions.
- Proven experience in providing technical support or help desk services.
- Tech savvy, eager to learn, set up, and configure systems and platforms.
- Having knowledge about and/or experience in various CMS and CRM platforms is preferred
- Experience in coding, basic HTML, and CSS is a plus
- Experience in retail is highly desirable but optional.
- A team player and an independent worker
- Strong strategic thinking with agility and a growth mindset.
- Ability to communicate with nontechnical/ technical peers.
Yêu cầu giới tính:
Nam/Nữ
Ngành nghề:
CNTT - Phần Cứng,Digital Marketing,IT Support,Quảng Cáo/Marketing
Đại Học
Không yêu cầu
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