Technical Support Specialist

1 week ago


Ho Chi Minh City, Ho Chi Minh, Vietnam Sumsub Full time

Sumsub is a global verification provider aiming to make verification processes simple, friendly, and secure for businesses and their users. Sumsub's all-in-one verification platform secures every step of the customer journey. More than 2000 global companies use this platform to verify users, businesses, and transactions, orchestrate their verification processes, welcome more customers worldwide, speed up onboarding, reduce costs and steer clear of digital fraud.

Now we are looking for a
Technical Support Specialist. Our Support is divided into client/applicant, technical (1st and 2nd lines) and legal.

Regardless of which team the employee belongs to, everyone is eager to help, respond and support all the clients or users.

This is a unique opportunity to join a fast-growing team and leave your mark as the team scales up.

What You Will Be Doing:

  • Dealing with problematic situations and help our clients
  • Searching and analysing the logs, data analytics
  • Integrating and testing the internal developments
  • Working only in chat with 80% of requests being in English.

About You:

  • Fluent English
-
Advanced Chinese:

  • Minimum 1 year of experience in service/callcenter/ technical support (ideally with life chats)
  • Basic skills: REST API, HTML\CSS, knowledge of the browser console, SQL, ability to write scripts in any of the programming languages (Java/Bash/Python)
  • Mobile app support experience
  • Composure, selfcontrol and the ability to melt the hearts of the most demanding clients.

What We Offer:

  • Competitive compensation in compliance with your professional expertise
  • Working with a product that matters. Our technology helps to protect millions of users and lots of online services worldwide
  • International project. Our team works from offices in Berlin, Limassol, London, and Miami, our customers are spread from Mexico and the USA to Hong Kong, South Korea, and Singapore
  • Remote first company work from anywhere in the world
  • Paid vacation and sick leave.

Sounds like a great opportunity for your career development? Then go ahead and apply

Salary:
Up to 25,000,000₫ per month

Application Question(s):

  • How many years of experience do you have with REST API, HTML\CSS, SQL, scripts in any of the programming languages (Java/Bash/Python)?
  • How many years have you been dealing with service/callcenter/ support (ideally with life chats)?

Experience:

- mobile apps support: 1 year (required)

Language:

  • Chinese (required)
  • English (required)


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