IT Support Specialist

1 week ago


Ho Chi Minh City, Ho Chi Minh, Vietnam AlignTech Full time

Join a team that is changing millions of lives.
Transforming smiles, changing lives.


At Align Technology, we believe a great smile can transform a person's life, so we create technology that gives people the confidence to take on whatever's next.

We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation.

Our diverse and collaborative teams are constantly pushing the boundaries of what's possible.

Ready to join us?

About this opportunity
Align is looking for an
IT support Specialist. Each member of the Align team is empowered to make a positive impact on the company.

You must be proactive; service-oriented; willing to accept responsibility; able to work within demanding deadlines; flexible; decisive and you should possess excellent team working skills.

You should also be able to maintain your professional composure under stressful situations.

In this role, you will

Primary responsibilities:

  • Provide primary phone presence in the office for the Global Service Desk support hotline.
  • Monitor IT ticketing system (ServiceNow) triage and distribute incidents and requests as appropriate.
  • Escalate Major Incidents to the appropriate IT resources and participate in the Major Incident Response efforts as required.
  • Uphold departmental and company standards for security, privacy, compliance, and personal conduct.

Other regular activities would include, but are not limited to:

  • 1st and 2nd level desktop & apps deployment and support to global end-users including non-office based remote staff.
  • 1st level network support, office LAN's, as well as troubleshooting the WAN infrastructure.
  • Engage with vendors for warranty replacement/support of enduser systems.
  • 1st line support for Cisco VoIP systems, including Call Center.
  • Perform periodic and/or required maintenance in the desktop & backoffice environments, including software deployments and updates.
  • Create, review, update, and validate process documentation, with an emphasis on accuracy, completeness, and simplicity.
  • Actively engage in our Knowledge Management practice with the goal of building selfservice capabilities and driving adoption of our selfservice offerings.
  • Accurately and thoroughly document information in the ticketing system about each request/issue handled or reported.
  • Familiarize yourself with the company's technical. Explain technical information in an easily understood manner.
  • Offer ideas for procedures and processes to improve service and user satisfaction.
  • Interact with employees in a timely, patient, tactful and professional manner. Handle difficult or sensitive issues following department guidelines efficiently and effectively.
  • Meet or exceed personal and team performance metrics.
  • Provide support to audit processes and quality management system as required.

In this role, you'll need

Qualifications:

  • Basic networking concepts (such as IP addresses, DHCP, DNS).
  • Experience with Active Directory.
  • Experience with antivirus software.
  • Basic computer hardware installation/configuration and troubleshooting skills and knowledge.

Required Experience:

  • ITrelated degree or equivalent work experience.
  • 3yrs+ years relevant fulltime work experience having worked in an international environment would be a plus.

Familiarity with following would be considered a plus:

  • ITIL Framework
  • Office 365, including MS Teams & Outlook
  • Networking concepts, devices, and technologies (e.g. Wi-Fi).
  • Cisco VoIP systems
  • ServiceNow
  • Security principles and best practices

Non-technical requirements:

  • Superior verbal and written English communication.
  • Customer service and interpersonal skills are a must.
  • The ability to work with distributed teams across different time zones.
  • Excellent organizational and documentation skills.
  • Ability to understand customers and their requirements.
  • Take ownership of problems/issues within his/her control and manage until it's resolved.
  • Execute to goals and objectives; make and keep commitments.

Language skills required:

  • English

Physical Demands and Work Environment:

  • Heavy equipment installation might be required.

Work schedule:

  • Monday
  • Friday from 8:30am to 5:30pm (local time)
  • Overtime work might be required.

Sound like a good fit?
Great Click the "Apply" link to let us know you are interested.

Not the right fit? Don't worry, Align is quickly growing so we are creating more opportunities to expand our Align family.

Please consider joining our Talent Network to receive notifications about future jobs or sharing this opportunity with others in your network.


About Align
Align Technology is a publicly traded medical device company that is transforming smiles and changing lives. Our global team of talented employees develop innovative technology, tools and treatment options to help dental

  • Ho Chi Minh City, Ho Chi Minh, Vietnam Công ty TNHH Jollibee Việt Nam Full time

    Mô tả công việc:(Mức lương: Thỏa thuận)We are looking for a highly capable IT support specialist to provide technical assistance to stores. In this role, your duties will include ensuring optimal use of our hardware and software technologies, enhancing system performance, and securing data. You will also be required to advise on IT equipment...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam 2C2P Full time

    Specialist, Operations Support:Vietnam, Ho Chi Minh City | Full Time | Operations2C2P is looking for a Specialist, Operations Support to join its growing team in Vietnam. If you have the right skills, qualifications & experience and are looking for a rewarding career, don't wait Join us and share our vision in providing the best payment services.Strong...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Fe Credit Full time

    **Phúc Lợi**:- Bảo hiểm- Phụ cấp- Thưởng- Chăm sóc sức khỏe- Tăng lương- Chế độ nghỉ phép**Mô Tả Công Việc**:Mục tiêu:- Chịu trách nhiệm hỗ trợ bộ phận Kinh Doanh; theo dõi các hoạt động bán hàng của nhóm bán hàng, báo cáo kết quả thực hiện lên cấp quản lý nhằm đạt mục...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Công Ty TNHH Rijk Zwaan Việt Nam Full time

    Mô tả công việc:(Mức lương: Thỏa thuận)Sales Support RZ office: 29 A Nguyen Dinh Chieu, Dist 1, Hochiminh cityPlanning and Logistic Ensure that seeds are available on time, in the right quantity and quality in accordance with the planning Supporting for import (and export) of seeds both commercial and for breeding purposes include document...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Informa Markets Full time

    Company Description Informa PLC is a leading international events, intelligence and scholarly research group.**Our purpose is to champion the specialist. Through hundreds of powerful brands we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Skedulo Vietnam Full time

    **Skedulo is hiring a Technical Support Specialist in our Vietnam office, working in the Vietnam timezone, that will work closely with our Engineering, Product, Dev Ops, and Customer Success Teams globally.Key Objectives and Responsibilities: Demonstrate efficient work practices to ensure objectives and service level agreements (SLAs) are met. Assisting in...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Central Retail Full time

    **IT Support Specialist**:Central Retail- Ứng TuyểnIT Support Networking Fresher Accepted- Đăng nhập để xem mức lương- HCMC, Phu Nhuan, Ho Chi Minh- Xem bản đồ- Tại văn phòng- 1 giờ trước**3 Lý Do Để Gia Nhập Công Ty**:- Top 3 biggest Retailer in Vietnam- Attractive compensation & benefit package- Challenging projects with...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Skedulo Full time

    Skedulo Introduction:Here at Skedulo, we're on a mission to support the 2.7 billion people in the world—and the companies that employ them—who do not work at a desk every day. Our global teams are collaborative, ambitious, innovative, and passionate about helping our customers realize their fullest potential by enabling their mobile workforces.The...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Công Ty TNHH Telestar Full time

    Mô tả công việc:(Mức lương: triệu VNĐ)- Diagnose and resolve technical problems by gathering information, analyzing symptoms, and utilizing available resources and knowledge bases.- Analyze, troubleshoot, and resolve technical issues related to hardware, software, and network connectivity.- Research, diagnose, and recommend appropriate solutions...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Sumsub Full time

    Sumsub is a global verification provider aiming to make verification processes simple, friendly, and secure for businesses and their users. Sumsub's all-in-one verification platform secures every step of the customer journey. More than 2000 global companies use this platform to verify users, businesses, and transactions, orchestrate their verification...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Straumann Group Full time

    This position focuses on conducting trainings and education in Vietnam and Indochina. The Digital Support Specialist would need to be working at a high level of independence across Ortho Business Unit (OBU) and the Implant Business Unit (IBU) with strong communication and training skills to train and inspire and influence change of habits in training...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Công ty TNHH Công Nghệ Thông Tin ELCA Việt Nam Full time

    Mô tả công việc:(Mức lương: Thỏa thuận) Help customers to use our ticketing product in the most efficient way by providing technical support to analyze, reproduce, and identify the root cause of various software glitches across various modules. Research, diagnose, and analyze Customer issues with accurate solutions. Ensure Issue Resolution...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Straumann Group Full time

    This position focuses on conducting trainings and education in Vietnam. The Digital Support Specialist would need to be working at a high level of independence across Ortho Business Unit (OBU) and the Implant Business Unit (IBU) with strong communication and training skills to train and inspire and influence change of habits in training participants.Key...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Telestar Full time

    Giới thiệu:We help companies extend their business. Build your specialized team in sales, customer support, tech support or lead generation and see how we can make your business grow while saving time and money.Diagnose and resolve technical problems by gathering information, analyzing symptoms, and utilizing available resources and knowledge...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Skedulo Vietnam Full time

    Skedulo Vietnam***- An Phú Plaza, Ly Chinh Thang street, Vo Thi Sau ward, District 3, Ho Chi Minh- Hybrid- Posted 11 hours ago- Skills: EnglishAgileSystem AdminTop 3 reasons to join us:MacBook Pro provided Learning & Development stipend: $125 per year Medical Benefits for Employees, Spouses & ChildrenJob description: The Senior Technical Support Specialist...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Deloitte SEA Full time

    Are you ready to unleash your potential? At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve. We believe we have a responsibility to be a force for good, and WorldImpact is our portfolio of initiatives focused on making a tangible impact on society's biggest challenges and creating a better...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Deloitte SEA Full time

    Are you ready to unleash your potential? At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve. We believe we have a responsibility to be a force for good, and WorldImpact is our portfolio of initiatives focused on making a tangible impact on society's biggest challenges and creating a better...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Deloitte SEA Full time

    Are you ready to unleash your potential? At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve. We believe we have a responsibility to be a force for good, and WorldImpact is our portfolio of initiatives focused on making a tangible impact on society's biggest challenges and creating a better...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Ansarada Full time

    What's the job about?Ansarada is seeking anInternal Support Specialist with a proactive mindset, who not only has technical expertise but also exceptional people skills. As someone who gets excited about security, scalability, automation, and resiliency, you'll be ready to take on any challenge that comes your way.Your natural curiosity and ability to...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Fe Credit Full time

    Phúc Lợi: Máy tính xách tay Bảo hiểm Du Lịch Phụ cấp Chăm sóc sức khỏe- Đào tạo Tăng lương Chế độ nghỉ phépMô Tả Công Việc: Monitor parameterized changes on CMS over the time in order to design/implement and monitor Operational Risk that related to credit card. Timely report for operational risk that related to...