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Technical Support Engineer
2 weeks ago
Mô tả công việc:
(Mức lương:
Thỏa thuận)
Represent Microsoft and communicate with Microsoft customers.
Manage relationships with multiple customers, partners and collaborate with business contacts within
Microsoft.
Use standard processes, implement existing diagnosis methods, solutions/workarounds to effectively deal with customer and technical issues to achieve problem resolution and customer satisfaction.
Document incidents, report customer suggestions and technical issues to MicrosoftRespond to voice of customers, utilize Microsoft escalations and meet response, resolution, efficiency, productivity and utilization targets required by Microsoft business unit.
Communicate and collaborate with cross-group peers and Microsoft resources both proactively and reactively in order to identify and leverage the right resources to arrive at solutions to tough and hot problems.
Produce qualitydocumentationand share with the appropriate team members and tech lead as appropriate.Compliance with the service operation processes for execution excellence.
Adherence to the Microsoft Business Code of Conduct in all customer interactions and interactions with Microsoft, and strict adherence to data privacy guidelines - never putting customer PII at risk.
Chức vụ:
Nhân Viên/Chuyên Viên
Hình thức làm việc:
Toàn thời gian
Quyền lợi được hưởng:
Performance Bonus
Social and Health insurance follow Vietnamese Law
Young & Dynamic Working Environment
InternationalCulture
24/7 Insurance for Night-shift
Annual Health Check-up
Yêu cầu bằng cấp (tối thiểu): Trung cấp - Nghề
Yêu cầu công việc:
Have at least 1-year working experience in customer-facing roles or fresher with technical background
Excellent spoken English is a must.
Passion in technical support roles.
Customer-centric mindset.
Quick adaptability to changes and strong self-study.
Good understanding of computer systems, mobile devices and other tech products.
Ability to provide step-by-step technical help, both written and verbal
Yêu cầu giới tính:
Nam/Nữ
Ngành nghề:
CNTT - Phần Cứng,IT Support,Phần Cứng Máy Tính/Điện Thoại
Trung cấp - Nghề
Không yêu cầu
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