Technical Support Representative

2 weeks ago


Ho Chi Minh City, Ho Chi Minh, Vietnam Payreto Full time

Position Overview:

The core mission of the Technical Support Representatives is to provide timely, correct, and

Principal Duties and Responsibilities:

  • Provide technical support to customers on operational or maintenance aspects of system equipment by:
  • Diagnose hardware and software failures by evaluating and analyzing symptoms provided using established procedures.
  • Help identify and initiate corrective action by determining the most costeffective repair/resolution to minimize customer downtime.
  • Redirect/escalate issues to appropriate resources for highprofile customer issues.
  • Develop and maintain positive customer relations by coordinating with various functions within the company to ensure customer requests are handled promptly.
  • Follow up and make scheduled call backs to customers as necessary.
  • Update the team's knowledge base when necessary.
  • Attend client and Payreto meetings and trainings.
  • Support and respond to customers in a wide variety of queries (basic to advanced).
  • Ensure that there is a thorough understanding of customer queries and issues.
  • Adhere to agreed processes, meeting required work standards, targets and objectives.
  • Completely and accurately write review notes.
  • Must be amenable to render overtime based on business needs.
  • Assist in adhoc work assigned by immediate supervisor.
carcdUFfne

  • Ho Chi Minh City, Ho Chi Minh, Vietnam Payreto Full time

    POSITION OVERVIEWTechnical Support Representatives are expected to meet or exceed the performance targets set by the client and Payreto.Principal Duties and Responsibilities: Provide technical support to customers on operational or maintenance aspects of system equipment by:Diagnose hardware and software failures by evaluating and analyzing symptoms provided...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Newtimes Development Ltd. - Vietnam Representative Office Full time

    IT Global Business Support/ IT Application Support -SQL:Newtimes Development Ltd. - Vietnam Representative Office- Ứng TuyểnSystem Admin SQL IT Support- Đăng nhập để xem mức lương 9th Floor, Park IX Building 8 Phan Dinh Giot Street, Ward 2, Tan Binh, Ho Chi Minh Xem bản đồ Tại văn phòng 40 phút trướcMô Tả Công Việc: Probably...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam iTechWX Vietnam Full time

    Technical Support Engineer (IT Support) - Night Shift:iTechWX Vietnam- Ứng TuyểnIT Support English Fresher Accepted- Đăng nhập để xem mức lương Opal Tower, 92 Nguyen Huu Canh, Ward 22, Binh Thanh, Ho Chi Minh Xem bản đồ Tại văn phòng 6 giờ trướcMô Tả Công Việc:The Technical Support Engineer's primary focus will be ensuring...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam iTechWX Vietnam Full time

    Technical Support Engineer (IT Support):iTechWX Vietnam- Ứng TuyểnIT Support English Fresher Accepted- Đăng nhập để xem mức lương Opal Tower, 92 Nguyen Huu Canh, Ward 22, Binh Thanh, Ho Chi Minh Xem bản đồ Tại văn phòng 4 giờ trướcMô Tả Công Việc:The Technical Support Engineer's primary focus will be ensuring that all...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Công Ty TNHH Itechwx Full time

    Mô tả công việc:(Mức lương: Thỏa thuận)Represent Microsoft and communicate with Microsoft customers.Manage relationships with multiple customers, partners and collaborate with business contacts withinMicrosoft.Use standard processes, implement existing diagnosis methods, solutions/workarounds to effectively deal with customer and technical...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Công ty TNHH InCorp Việt Nam Full time

    Our client is looking for a Technical Support Engineer in Consulting Service Industry. This is a full time on-site role in Ho Chi Minh City, Vietnam.Responsibilities: Represent Microsoft and communicate with Microsoft customers. Manage relationships with multiple customers, partners and collaborate with business contacts within Microsoft. Use standard...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam iTechWX Vietnam Full time

    Windows Technical Support Engineer:iTechWX Vietnam- Ứng TuyểnIT Support English- Đăng nhập để xem mức lương Opal Tower, 92 Nguyen Huu Canh, Ward 22, Binh Thanh, Ho Chi Minh Xem bản đồ Tại văn phòng 10 giờ trướcMô Tả Công Việc:Main Responsibilities Master communication skills to ensure customers have enough confidence in the...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Daikin Việt Nam Full time

    Phúc Lợi: Du Lịch Phụ cấp Chăm sóc sức khỏe- Đào tạo Tăng lương Công tác phí Phụ cấp thâm niên Chế độ nghỉ phépMô Tả Công Việc:Inquiry window: Answer the inquiries, contact a related affiliates Support technical inquires on HVAC products from sales or Branch Technical Support (product specification/ installation/...

  • Technical Support

    2 weeks ago


    Ho Chi Minh City, Ho Chi Minh, Vietnam TelestarVN Full time

    OVERVIEWWe are seeking a dedicated and knowledgeable Technical Support Specialist to join our team.ROLE AND RESPONSIBILITIES Diagnose and resolve technical problems by gathering information, analyzing symptoms, and utilizing available resources and knowledge bases. Analyze, troubleshoot, and resolve technical issues related to hardware, software, and network...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam iTechwx Company Limited Full time

    Windows Technical Support EngineerProject IntroductionThe project provides Microsoft worldwide customers with the most professional technical support services in the process of building, configuring and maintaining Windows servers.The project customers are all over the world, and most of them are multinational enterprises of the world's top 500. The Engineer...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam iTechWX Vietnam Full time

    Technical Support Engineer (Azure, Networking):iTechWX Vietnam- Ứng TuyểnAzure Networking- Đăng nhập để xem mức lương Opal Tower, 92 Nguyen Huu Canh, Ward 22, Binh Thanh, Ho Chi Minh Xem bản đồ Tại văn phòng 4 giờ trướcMô Tả Công Việc:The support engineer is responsible for support delivery, providing technical support to...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam RGF HR Agent Recruitment Full time

    Position Objective/Expectation Support and consult the external Sales Team and customers in all pumps and solutions technical aspects.Job ResponsibilitiesSupport external Sales team with technical knowledge of pumps and the various applicationsInterpret and understand tender specifications, provide product quotations and product recommendations to achieve...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam iTechWX Vietnam Full time

    Technical Support Engineer (IT Support):iTechWX Vietnam- Ứng TuyểnIT Support System Engineer Fresher Accepted- Đăng nhập để xem mức lương Opal Tower, 92 Nguyen Huu Canh, Ward 22, Binh Thanh, Ho Chi Minh Xem bản đồ Tại văn phòng 3 giờ trướcMô Tả Công Việc: The support engineer is responsible for providing technical support...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Công Ty TNHH Itechwx Full time

    Mô tả công việc:(Mức lương: triệu VNĐ)Responsibilities include:The support engineer is responsible for support delivery, providing technical support to Azure and Windows Server customers by resolving escalated, complex technical customer issues on the Azure or Windows Server platform and delivering technical support against CPE and workflow...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam iTechWX Vietnam Full time

    Clients Technical Support (IT Support):iTechWX Vietnam- Ứng TuyểnSystem Engineer English Fresher Accepted- Đăng nhập để xem mức lương Opal Tower, 92 Nguyen Huu Canh, Ward 22, Binh Thanh, Ho Chi Minh Xem bản đồ Tại văn phòng 3 giờ trướcMô Tả Công Việc:The support engineer is responsible for providing technical support to...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam iTechWX Vietnam Full time

    Technical Support Engineer (IT Support, Azure, Cloud):iTechWX Vietnam- Ứng TuyểnIT Support Azure Cloud- Đăng nhập để xem mức lương Opal Tower, 92 Nguyen Huu Canh, Ward 22, Binh Thanh, Ho Chi Minh Xem bản đồ Tại văn phòng 4 giờ trướcMô Tả Công Việc:Microsoft Azure, a public cloud computing platform, is a growing collection...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam iTechWX Vietnam Full time

    iTechWX Vietnam Opal Tower, 92 Nguyen Huu Canh, Ward 22, Binh Thanh, Ho Chi Minh At office Posted 27 days ago Skills:IT SupportEnglishJob description:Main Responsibilities Master communication skills to ensure customers have enough confidence in the solutions provided by Microsoft. Help Microsoft customers solve the technical problems encountered in the use...

  • Technical Support

    2 weeks ago


    Ho Chi Minh City, Ho Chi Minh, Vietnam DiCentral Vietnam Full time

    We value our employees with competitive benefit and generous paid time off packages, flexible and casual work environments, career development, recognition programs and more This role is an onsite opportunity. _As a Tech Support you will:***- _Resolve technical issue/errors related to Customer integration._- _Assist customers with company integration...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam VNG Full time

    As a Technical Support Engineer L1 (Endpoint Security), you will have the opportunity to support our customers and learn cutting edge technologies in the dynamic software security space.What You Will Do: Having a strong customer service focus with the commitment to excellence and desire to delight customers and being a customer ambassador who is passionate...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Skedulo Vietnam Full time

    Skedulo Vietnam***- An Phú Plaza, Ly Chinh Thang street, Vo Thi Sau ward, District 3, Ho Chi Minh- Hybrid- Posted 11 hours ago- Skills: EnglishAgileSystem AdminTop 3 reasons to join us:MacBook Pro provided Learning & Development stipend: $125 per year Medical Benefits for Employees, Spouses & ChildrenJob description: The Senior Technical Support Specialist...