Customer Technical Support

7 days ago

Ho Chi Minh City, Vietnam Công Ty TNHH Itechwx Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)

Main Responsibilities

1. Technical services & Responsiveness
- Drive the communication with the customer to deliver desired solutions in response to customers’ concerns.
- Effective Communication & Collaboration
- Identify the right resource to collaborate with to work toward the final solutions.
- Collaborate with cross-group peers both proactively and reactively.

2. Operational Precision
- Use appropriate documentation and utilization and / or labor tracking methods to account for time.
- Manage and prioritize your workload while keeping team members and management appropriately informed.
- Specific measurements include achieving the CPE team goals, time to resolution or escalation, enabling a response time similar to competitors, maintaining technical skills through completion of ongoing readiness and new Azure technology training.

3. Training & Readiness
- Work with your manager, as appropriate to assess your own core competencies and identify current knowledge deficiencies /training needs, as well as potential future needs.
- Implement your development plan, actively seek development opportunities, and complete all scheduled training.
- Meet with your manager to assess and adjust the plan as needed to match mid
- and long-term career plans.
- Make effective technical presentations, both internal and external.

**Chức vụ**: Nhân Viên/Chuyên Viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:

- Having chances to get attractive company bonus every month/year
- Company trip once a year + Joining party
- Salary and position is reviewed 1 time a year
- Bonus by individual ability and company’s performance.
- Social insurance, health insurance, unemployment insurance and other benefits
- Dynamic and sociable working environment.

**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề

**Yêu cầu công việc**:
Qualifications:

- Bachelor's degree in computer science, Electronic Engineering or equivalent experience.
- Excellent communication skills, collaboration skills, self-motivation and must have a strong team spirit.
- Must have strong verbal and written English skills.
- A minimum of 1-3-year IT experience and demonstrate aptitude for providing superior customer service in politically charged environment.
- Strong analytical logic thinking.
- Knowledge of one or two of the following domains: Network, Cyber security Collection products. Familiarity with OS Internals concepts (Windows, Linux, etc.), Storage, Active Directory and Security Understanding of Virtualization concepts and virtual system administration, in-depth knowledge of VMware/Hyper-V as a plus.
- Knowledge of Microsoft Azure Platform services (as a plus) Microsoft Azure architecture and its components (Fabric, Compute, Storage, etc.) Azure Platform development and deployment concepts

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Cloud (AWS/Azure),CNTT - Phần Cứng,CNTT - Phần Mềm,IT Support

Trung cấp - Nghề
Không yêu cầu

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