Current jobs related to Technical Support Manager - Ho Chi Minh City - DFO Global Performance Commerce Limited

  • Technical Support Engineer

    4 months ago

    Ho Chi Minh City, Vietnam OPSWAT Full time

    OPSWAT is a global cyber security company providing solutions for enterprises since 2002 to identify, detect, and remediate advanced security threats from data and devices coming into and out their networks. Trusted by over 1,000 organizations worldwide and with over 30 anti-malware engines, 100+ data sanitization engines and more than 25 technology...

  • Technical Support Specialist

    3 months ago

    Ho Chi Minh City, Vietnam Skedulo Vietnam Full time

    Skedulo Vietnam *** - An Phú Plaza, 117-119 Ly Chinh Thang street, Vo Thi Sau ward, District 3, Ho Chi Minh- Hybrid- Posted 11 hours ago- Skills: - English Agile System Admin **Top 3 reasons to join us**: - MacBook Pro provided - Learning & Development stipend: $125 per year - Medical Benefits for Employees, Spouses & Children **Job description**: -...

  • Technical Support

    4 months ago

    Ho Chi Minh City, Vietnam DiCentral Vietnam Full time

    We value our employees with competitive benefit and generous paid time off packages, flexible and casual work environments, career development, recognition programs and more! - This role is an onsite opportunity. _ **As a Tech Support you will**: *** - _Resolve technical issue/errors related to Customer integration._ - _Assist customers with company...

  • Technical Support Engineer

    4 months ago

    Ho Chi Minh City, Vietnam iTechWX Vietnam Full time

    iTechWX Vietnam - Opal Tower, 92 Nguyen Huu Canh, Ward 22, Binh Thanh, Ho Chi Minh- Fresher Accepted- At office- Posted 8 hours ago- Skills: - IT Support- Cloud- Azure**Job description**: Microsoft Azure, a public cloud computing platform, is a growing collection of integrated cloud services that includes analytics, computing, database, mobile, networking,...

  • Technical Support Executive

    4 months ago

    Ho Chi Minh City, Vietnam Công Ty TNHH Assa Abloy Việt Nam Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) **Job Description**: - Provide technical services including technical installation, trouble shootings at sites where requires - Conduct product usage training to distributors' staff, sub-distributor networks and projects customers - Support distributors' network to provide the after sales services,...

  • IT Technical Support Supervisor

    3 months ago

    Ho Chi Minh City, Vietnam Circle K Việt Nam Full time

    **Job Purpose**: - Support store operations and office level users on all IT related daily issues. **Job accountabilities**: - Provide ad-hoc maintenance services on IT related equipment for stores and office whenever necessary - Work with external supplier to fix problems related to IT system at stores and office, such as Internet, Network Printers,...

  • Senior Technical Support Specialist

    3 months ago

    Ho Chi Minh City, Vietnam Skedulo Full time

    The Senior Technical Support Specialist role is responsible for the on-going management of customer issues and success. They’re responsible for managing bugs and escalated issues, with the ability to give the customer confidence that their issues will be resolved in a timely manner. They are a part of the ‘Technical Support’ sub-team within the...

  • Technical Support Engineer

    4 months ago

    Ho Chi Minh City, Vietnam Công ty TNHH InCorp Việt Nam Full time

    Our client is looking for a **Technical Support Engineer** in Consulting Service Industry. This is a full time on-site role in Ho Chi Minh City, Vietnam. **Responsibilities**: - Represent Microsoft and communicate with Microsoft customers. - Manage relationships with multiple customers, partners and collaborate with business contacts within Microsoft. -...

  • Technical Support Specialist

    4 months ago

    Ho Chi Minh City, Vietnam Công Ty TNHH Telestar Full time

    **Mô tả công việc**: (Mức lương: 11 - 16 triệu VNĐ) - Diagnose and resolve technical problems by gathering information, analyzing symptoms, and utilizing available resources and knowledge bases. - Analyze, troubleshoot, and resolve technical issues related to hardware, software, and network connectivity. - Research, diagnose, and recommend...

  • Technical Support Specialist

    4 months ago

    Ho Chi Minh City, Vietnam Công Ty TNHH Telestar Full time

    **Mô tả công việc**: (Mức lương: 11 - 16 triệu VNĐ)- Diagnose and resolve technical problems by gathering information, analyzing symptoms, and utilizing available resources and knowledge bases.- Analyze, troubleshoot, and resolve technical issues related to hardware, software, and network connectivity.- Research, diagnose, and recommend...

  • Technical Support ccl

    3 days ago

    Thành phố Hồ Chí Minh, Vietnam SGS Full time

    **Mô tả Công ty** SGS is the world’s leading inspection, verification, testing and certification company. SGS is recognized as the global benchmark for quality and integrity. It operates a network of over 2,000 offices and laboratories around the world. **Mô tả Công việc** - To ensure that the updated information are delivered to operation team...

  • Technical Support Engineer

    1 week ago

    Thành phố Hồ Chí Minh, Vietnam Công Ty Liên Doanh ORANA VIỆT NAM Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) Mô tả Công việc Technical support Engineer/Coordinator provides technical support to Technical Project Manager on daily tasks of Optimization projects / Improving Factory efficiency. The Optimization and Improvement project will include the projects reducing production cost, saving energy...

  • Technical Support Engineer

    4 weeks ago

    Thành phố Hồ Chí Minh, Vietnam OPSWAT Full time

    OPSWAT is a global cyber security company providing solutions for enterprises since 2002 to identify, detect, and remediate advanced security threats from data and devices coming into and out their networks. Trusted by over 1,000 organizations worldwide and with over 30 anti-malware engines, 100+ data sanitization engines and more than 25 technology...

  • Technical Support Engineer

    4 months ago

    Ho Chi Minh City, Vietnam Công Ty TNHH Itechwx Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) Represent Microsoft and communicate with Microsoft customers. Manage relationships with multiple customers, partners and collaborate with business contacts within Microsoft. Use standard processes, implement existing diagnosis methods, solutions/workarounds to effectively deal with customer and...

  • Net - Technical Support Engineer

    4 months ago

    Ho Chi Minh City, Vietnam PERSOLKELLY Vietnam Full time

    SUMMARY: The Technical Support Engineer’s primary focus will be ensuring that all Microsoft customers are very satisfied with the e ectiveness and e ciency of the support they receive. Utilizing knowledge of the customer environment, they will deliver timely and high-quality incident resolution focusing on root cause analysis, prevention, and knowledge...

  • Technical Support Engineer

    3 months ago

    Ho Chi Minh City, Vietnam Công ty TNHH PAL TECH Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - Performs general maintenance, backup/restore, and remedial repair on all IT related assets. - Triage support cases, making sure to record, track, and resolve each technical issue efficiently and proactively. - Follow standard procedures for proper escalation of unresolved issues to the appropriate...

  • Business Development Technical Support

    4 months ago

    Ho Chi Minh City, Vietnam Công Ty TNHH America Indochina Management Vietnam - AIM Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - Summary: Promote products and act as a link between Architects, Interior Designers and end owners. Gather market information and prepare presentation, Specification form - Department: Civil (Building Materials) - Report to: Division Manager (DM) - Performance objectives: 1. Complete monthly project...

  • Technical Support Engineer

    3 months ago

    Ho Chi Minh City, Vietnam iTechWX Vietnam Full time

    **SUMMARY**: The Technical Support Engineer’s primary focus will be ensuring that all Microsoft customers are very satisfied with the effectiveness and efficiency of the support they receive. Utilizing knowledge of the customer environment, they will deliver timely and high-quality incident resolution focusing on root cause analysis, prevention, and...

  • Technical Support Engineer

    4 months ago

    Ho Chi Minh City, Vietnam PAL TECH Full time

    PAL TECH - 20 Sông Thao, Tan Binh, Ho Chi Minh- At office- Posted 5 hours ago- Skills: - IT Support- Cloud**Top 3 reasons to join us**: - Very attractive salary package & performance bonus - 20 days annual leaves - Full legal package and 100% salary on probation **Job description**: PALTech is an IT company providing and developing software platforms that...

  • Manager, Technical Development

    3 months ago

    Ho Chi Minh City, Vietnam Lululemon Full time

    Who we are lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis...

Technical Support Manager

4 months ago

Ho Chi Minh City, Vietnam DFO Global Performance Commerce Limited Full time

**GPC **is on a mission to deliver superior eCommerce software and we need people that love:

- Software
- Technology
- eCommerce

**GPC **is global in operations, culture, and language with offices in New Jersey, San Diego, Vancouver, Mexico City, Sao Paulo, The Hague, Hong Kong, Ho Chi Minh, Manila and Brisbane.

SUMMARY:
GPC has an immediate opening for a Technical Support Manager to manage development tickets and resolve user inquiries and create standard operating procedures (SOPs) for efficient and effective support operations

YOUR RESPONSIBILITIES:

- Managing, prioritizing and reviewing incoming support tickets for all users
- Work to resolve all issues in a timely manner
- Actively communicate the status of tickets with users
- Monitor all support metrics and ensure staffing for users
- Work to improve response times and resolution times
- Drafting all SOP’s for support operations, including customer issue handling and escalation procedures
- Coaching and training team members to ensure all support staff have the necessary skills
- Project management support issues and issues related to customer experience
- Collaborate with operational and other departments including finance for budgets
- Assist to recruit the best customer support staff required for time zones serviced
- Responding to escalated customer issues and communicating with customers to resolve issues and ensure satisfaction

YOUR SKILLS:

- 2+ years in the role of Technical Support Manager or equivalent position
- Learn as a high level user for all GPC’s software to be able to trouble shoot
- Superlative customer service and communication skills including active listening, empathy, and the ability to clearly communicate technical information to customers
- Strong organizational, PM and time management skills and the ability to lead projects from planning to implementation, including developing timelines, managing resources, and monitoring progress
- The ability to analyze data to identify trends and opportunities for improvement in support operations
- The ability to lead, manage and motivate a team, set goals, and provide coaching and feedback to team members
- The ability to identify and solve complex problems, often under pressure, while keeping the customer's needs in mind
- The ability to work effectively with other departments within the company, such as product development, finance, marketing, and sales
- The ability and desire to travel when needed
- The ability to develop and deliver training programs

BENEFITS:

- Attractive salary
- Best hardware

DFO CULTURE:

- Exciting and diverse team, all around the world
- Value given to ideas and opinions
- Friendly coworkers
- Valuers of innovation

HOW TO APPLY: