IT Helpdesk

5 months ago

Ho Chi Minh City, Vietnam TelestarVN Full time

**OVERVIEW**

We are seeking a dedicated and knowledgeable Technical Support Specialist to join our team.

**ROLE AND RESPONSIBILITIES**
- Diagnose and resolve technical problems by gathering information, analyzing symptoms, and utilizing available resources and knowledge bases.
- Analyze, troubleshoot, and resolve technical issues related to hardware, software, and network connectivity.
- Research, diagnose, and recommend appropriate solutions or workarounds to customers.
- Collaborate with internal teams to escalate complex issues and ensure timely resolution.
- Using our dedicated system to set up an account, and then follow-up and make sure the account is set up successfully.
- Monitor all activities by using our system.
- Guide customers through step-by-step solutions, ensuring their understanding and satisfaction.

**QUALIFICATIONS**
- Strong verbal and written skills in English.
- University/College degree in information technology, computer science or any related fields.
- Proven experience as a Tech Support Specialist or similar role.
- Familiarity with common troubleshooting tools and remote support software.
- Excellent problem-solving and analytical skills with the ability to prioritize and manage multiple tasks.
- Strong customer service orientation and the ability to communicate technical concepts to non-technical individuals effectively.
- Ability to work independently and collaboratively as part of a team.

**BENEFITS**
- Work in a dynamic and flexible environment. (no dress code, pantry full of snacks and coffee)
- Team building, Happy Hour every week.
- Social insurance and annual leave based on the Vietnam Labour Code.
- Incentive will be added based on employee’s performance.
- 13th month bonus is provided based on performance.

**WORKING TIME**
- Monday - Friday: From 13:00 - 22:00

**Salary**: 12,000,000₫ - 15,000,000₫ per month

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