Eb2b Area Growth Assistant Manager

6 months ago


Ho Chi Minh City, Vietnam Heineken Full time

**Job description**
- eB2B deployment, acquisition and retention
- Assist in (right) Outlet selection and customer onboarding/ acquisition
- Deployment and perfect execution of eB2B programs and solutions
- Help to onboard and guide (new) customers and troubleshoot initial issues during go-live and scale up. Ongoing provide feedback from customer and sales to eB2B team to keep winning with eB2B with customer centric solutions
- Help to onboard new distributors and streamline their processes to drive adoption and stickiness.
- Close Sales, DDT & distributor collaboration & engagement and operation plan to develop coverage proposal
- Take care for the eB2B Dashboard, performance, and campaign tracking
- Develop Business and support on sales growth in assigned region
- Assist to unblock RTM issues and identify opportunities with distributors, sub-d, outlets and sales team to grow eB2B revenues
- Support the new initiatives to drive growth & sales effectiveness through eB2B
- Work with deployment teams, users and administrators to optimize flow of information through the platforms and online/offline touchpoints
- Daily market observation on sales feedback, customer feedback and activities of other eB2B players
- Track performance eB2B and identify opportunities to grow online revenue in close collaboration with data team
- Adoption & Change management:

- Sales team digital engagement, education, and involvement
- Capture feedback of sales team
- Ensure that eB2B adds value to sales team daily operations; feedback and drive initiatives in eB2B programs to develop
- Drive data driven way of working sales, using eB2B data to unlock insights and growth.
- Customer Centricity
- Capture customer pain points and share back to eB2B and D&T team to continuously drive retention, and customer satisfaction.

**Job requirement**
- Bachelor or Master degree, preferably in business
- Min 2 years working experience in field sales/ sales support
- Deep understanding of RTM & strong background in sales field, sales operation
- Excellent communication skills
- Negotiation’s skills
- Analytics skills (working in Excel SQL)
- Behavioral & soft skills


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