Customer Experience Lead

**About GHN**: GiaoHangNhanh (GHN) is a pioneering e-logistics startup specializing in last-mile delivery for e-commerce. Since its establishment in 2012, GHN has played a pivotal role in transforming Vietnam's e-commerce market by seamlessly connecting traditional retail with online businesses through cutting-edge technology and an extensive logistics...

DepartmentOperations- LevelExperienced (Team Lead)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts...

Prepare customer service developing strategy to enhance the customer experience using Ahamove services; - Measuring the customer satisfaction and customer retention rate to evaluate the efficiency of the strategies; - Collect customer insights, identify factors affecting their experience; - Design future customer experience plans in each period and...

**Mô tả công việc**: (Mức lương: 11 - 14 triệu VNĐ)Dreamplex is Vietnam’s leading flexible workplace experience provider. We design and deliver people-centric work experiences that help fast-growing companies attract and retain talent and help employees have the best day at work possible. We do this by reimagining every element of the work...

**KEY RESPONSIBILITIES**: **Job overview** **Key responsibilities** - Lead the design and implementation of user experience on digital platforms/ tools - Facilitate product vision by concepting, wireframes, visual design, and prototyping experiences for digital products - Provide directions on conducting user research, such as requirements elicitation,...

**Mô tả công việc**: (Mức lương: 11 - 14 triệu VNĐ)Summary of Responsibilities Do you get inspired by seeing people around you succeed, and do you care about providing the right environment, opportunities, and experience for them to do so? As our Customer Experience Executive, you will be doing just that, by internalizing what it means to be an...

**Mô tả công việc**: (Mức lương: Thỏa thuận) - Being the face of Dreamplex comes with some exciting tasks, such as: - Creating a fun, inspiring, and welcoming environment for our customers and guests. - Engaging the community, assisting in bringing people together, and creating a sense of belonging. - Coordinating and executing engaging events...

DepartmentOperations- LevelExperienced (Team Lead)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts...

**Job Descriptions**: **Be accountable for Category P&L delivery through expanded KPI and deeper category expertise**: - Ensures highest standards of Trade Category Plans via portfolio and channel strategic planning and deployment to deliver category & brand objectives, - Ensure full integration of Channel Trade Category Plans with Brand Marketing Plans and...

DepartmentOperations- LevelExperienced (Team Lead)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts...

**CLEAR & TRESEMME EXPERIENCE LEAD** **Report to: CLEAR & TRESEMME BRAND LEAD** **JOB PURPOSE** - The Brand Experience Lead Supports Brand Leads in creating integrated brand plans. - Lead in developing and executing Brand activations, shopper & retail experiences (POS materials artwork, in-store activations). **MAIN RESPONSIBILITIES** - Develop and...

Planning and delivering CRM execution aligning with the CRM strategies across the assigned group brands with a view to retaining existing customers, increasing brand loyalty and expanding the company brand - Define, implement and manage all member communications with members and customer database - Collaborate with other stakeholders to lead full campaign...

**Mô tả công việc**: (Mức lương: Thỏa thuận) RESPONSIBILITIES: Client Engagement: - Devise and implement tailored strategies for VIP clients and various membership levels to enhance their engagement and loyalty. - Maintain and nurture existing client relationships while actively reactivating dormant clients. - Create and execute co-branding...

Professional working environment - Opportunity for career path growth - Attractive package **Guest Relations**: Welcome and engage with guests, ensuring a warm and inviting atmosphere. Address and resolve guest concerns, inquiries, and feedback promptly and professionally. Foster a culture of exceptional customer service among the team. **Team...

**Mô tả công việc**: (Mức lương: Thỏa thuận) We are looking for a dynamic and customer-focused individual to join our team as a Customer Experience Specialist at Maison RMI. As a Customer Experience Specialist, your primary responsibility will be to enhance the overall customer experience and satisfaction across both offline and online...

Are you a self-motivated professional ready to take the next step in your international education career? Do you have strong interpersonal and communication skills? Are you excited by the prospect of building strong relationships with different stakeholders, by the opportunity to further develop your management and leadership experience, and the opportunity...

**JOB DESCRIPTIONS**: Team leader will be directly responsible for tasks including (but not limited to): - Overseeing the day-to-day operations of our teams. - Performing quality monitoring as required to improve overall service quality. - Training agent on soft skills, call handling, ticket handling, and communication skills. - Training new joiners....

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000...

We are looking for Customer Service Lead to join our team and provide the best service to our customer You will working at the newest O2O e-commerce platform at Viet Nam. English - Chinese - Vietnamese spoken. You will lead customer service team and provide the best customer service to our customer. **YOUR SKILL AND EXPERIENCE** - Team leader experience: 2...

CCD - Customer Care - Ho Chi Minh City, Vietnam - Cathay Pacific - Application Deadline 14 Nov 2024 Company Description Let your passion fly! We’re proud to be one of the world’s leading airlines. Our reputation is built on a long track record of success, an ongoing commitment to our home Hong Kong, and on the delivery of customer service that’s...