Hcm - Customer Experience Specialist

5 months ago


Ho Chi Minh City, Vietnam Công Ty Cổ Phần Maison Retail Management International Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)
We are looking for a dynamic and customer-focused individual to join our team as a Customer Experience Specialist at Maison RMI. As a Customer Experience Specialist, your primary responsibility will be to enhance the overall customer experience and satisfaction across both offline and online channels. You will play a crucial role in improving key customer experience metrics such as NPS, CSAT, CES while continuously seeking and utilizing customer feedback to drive improvements.

Key Responsibilities:

- Proven experience in improving NPS, CSAT, and CES scores through strategic initiatives and process enhancements.
- Strong analytical skills to analyze customer data and feedback, providing valuable insights for decision-making.
- Proficiency in developing and managing customer journey maps based on research and feedback.
- Excellent cross-functional collaboration skills to ensure seamless implementation of customer-centric initiatives.
- Innovative thinking to create unique and captivating customer experiences, setting the brand apart from competitors.
- Demonstrated ability to innovate solutions and manage projects aimed at improving customer lifetime value and conversion rates.

**Benefits**:

- Attractive salary + lunch allowance + parking allowance
- Holiday bonus, 13th month salary bonus, annual KPI bonus based on revenue, social insurance, Union, year-end party, team building..
- Employee discount purchases
- 12 - 15 days annual leave

**Chức vụ**: Nhân viên/Chuyên viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:

- Laptop
- Chế độ bảo hiểm
- Du Lịch
- Phụ cấp
- Chế độ thưởng
- Chăm sóc sức khỏe
- Đào tạo
- Tăng lương
- Công tác phí
- Phụ cấp thâm niên
- Nghỉ phép năm

**Yêu cầu bằng cấp (tối thiểu)**: Đại Học

**Yêu cầu công việc**:

- Bachelor's degree in Business Administration, Marketing, or a related field.
- Strong analytical skills and the ability to interpret customer data.
- 2-year working in retail industry is preferred.
- Proven experience in customer experience management, with a strong record of accomplishment of improving customer experience metrics.
- Experience working with cross-functional teams.
- Innovative thinking and a customer-centric mindset.

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Chăm Sóc Khách Hàng,Kinh Doanh/Bán Hàng,Tư Vấn Bán Hàng

Đại Học
Không yêu cầu



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