Hcm - Customer Experience Specialist
5 months ago
**Mô tả công việc**:
(Mức lương: Thỏa thuận)
We are looking for a dynamic and customer-focused individual to join our team as a Customer Experience Specialist at Maison RMI. As a Customer Experience Specialist, your primary responsibility will be to enhance the overall customer experience and satisfaction across both offline and online channels. You will play a crucial role in improving key customer experience metrics such as NPS, CSAT, CES while continuously seeking and utilizing customer feedback to drive improvements.
Key Responsibilities:
- Proven experience in improving NPS, CSAT, and CES scores through strategic initiatives and process enhancements.
- Strong analytical skills to analyze customer data and feedback, providing valuable insights for decision-making.
- Proficiency in developing and managing customer journey maps based on research and feedback.
- Excellent cross-functional collaboration skills to ensure seamless implementation of customer-centric initiatives.
- Innovative thinking to create unique and captivating customer experiences, setting the brand apart from competitors.
- Demonstrated ability to innovate solutions and manage projects aimed at improving customer lifetime value and conversion rates.
**Benefits**:
- Attractive salary + lunch allowance + parking allowance
- Holiday bonus, 13th month salary bonus, annual KPI bonus based on revenue, social insurance, Union, year-end party, team building..
- Employee discount purchases
- 12 - 15 days annual leave
**Chức vụ**: Nhân viên/Chuyên viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
- Laptop
- Chế độ bảo hiểm
- Du Lịch
- Phụ cấp
- Chế độ thưởng
- Chăm sóc sức khỏe
- Đào tạo
- Tăng lương
- Công tác phí
- Phụ cấp thâm niên
- Nghỉ phép năm
**Yêu cầu bằng cấp (tối thiểu)**: Đại Học
**Yêu cầu công việc**:
- Bachelor's degree in Business Administration, Marketing, or a related field.
- Strong analytical skills and the ability to interpret customer data.
- 2-year working in retail industry is preferred.
- Proven experience in customer experience management, with a strong record of accomplishment of improving customer experience metrics.
- Experience working with cross-functional teams.
- Innovative thinking and a customer-centric mindset.
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Chăm Sóc Khách Hàng,Kinh Doanh/Bán Hàng,Tư Vấn Bán Hàng
Đại Học
Không yêu cầu
-
Customer Experience Specialist
5 months ago
Ho Chi Minh City, Vietnam Agoda Full time**About Agoda** Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, our 6,000+ employees representing 90+ nationalities foster a work environment rich in diversity,...
-
Hcm - Customer Experience Compliance Specialist
5 months ago
Ho Chi Minh City, Vietnam Công Ty Cổ Phần Maison Retail Management International Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) Key Responsibilities: 1. Observation and Evaluation: - Mystery shopping and operation checklist criteria to monitor results and identify ongoing issues affecting customer experience and revenue. - Observing onboarding and training processes to identify areas for improvement. - Evaluating employee...
-
Guest Experience Specialist
5 months ago
Ho Chi Minh City, Vietnam VI (Vietnam Investments) Group Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) Vietnam Investment Group (VIG) is looking for talents to join our Portfolio Company - Timezone. Timezone is a company in VIG portfolio, which is the leading chain of Family Entertainment Centres in the Asia Pacific region, delivering entertainment concepts that provide a social experience filled...
-
Customer Support Specialist
5 months ago
Ho Chi Minh City, Vietnam công ty tnhh công nghệ thông tin elca việt nam Full timeXem và nộp hồ sơ ngay **Lưu ý**: - Người tìm việc đang xem tin **Customer Support Specialist**: - **Mã tin đăng: 3679207**. Mọi thông tin liên quan tới tin tuyển dụng này là do người đăng tin đăng tải và chịu trách nhiệm. Chúng tôi luôn cố gắng để có chất lượng thông tin tốt nhất, nhưng...
-
Customer Onboarding Specialist
5 months ago
Ho Chi Minh City, Vietnam SiteMinder Full timeAt SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of...
-
Customer Services Specialist
5 months ago
Ho Chi Minh City, Vietnam ELCA Việt Nam Full timeSecuTix is a global software company providing the industry-leading SaaS Ticketing Engagement Platform. Our solution is used by the largest sports clubs, live entertainment businesses, and leading museums, managing annual sales of about 45 million tickets. **In this role**: We are currently seeking an experienced **Customer Services (L2 Support)...
-
Customer Support Specialist
5 months ago
Ho Chi Minh City, Vietnam Công ty TNHH Công Nghệ Thông Tin ELCA Việt Nam Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) - Help customers to use our ticketing product in the most efficient way by providing technical support to analyze, reproduce, and identify the root cause of various software glitches across various modules. - Research, diagnose, and analyze Customer issues with accurate solutions. - Ensure Issue...
-
SAP HCM Implementation Specialist
3 days ago
Ho Chi Minh City, Ho Chi Minh, Vietnam Dikshatek Full timeMain ResponsibilitiesAs our SAP HCM Implementation Specialist, you will be responsible for the harmonization and migration of ERP systems to the latest S4 HANA. You will work closely with users to align on requirements and suggest design improvements.Key Responsibilities:Work on ERP harmonization and migration to the latest S4 HANA.Hands-on experience with...
-
English-speaking Customer Service Specialist
2 weeks ago
Thành phố Hồ Chí Minh, Vietnam Công Ty TNHH Một Thành Viên Outsource Solutions Full time**Mô tả công việc**: (Mức lương: Từ 22 triệu VNĐ) Outsource Solutions is a service company based in Vietnam with its main office in the United States, specializing in providing consulting and debt settlement services to thousands of clients in the United States who are looking to restart their finances. We offer 100% service to the US market...
-
Customer Experience Executive
4 months ago
Ho Chi Minh City, Vietnam AhaMove Full timePrepare customer service developing strategy to enhance the customer experience using Ahamove services; - Measuring the customer satisfaction and customer retention rate to evaluate the efficiency of the strategies; - Collect customer insights, identify factors affecting their experience; - Design future customer experience plans in each period and...
-
Customer Experience Manager
4 months ago
Ho Chi Minh City, Vietnam GHN Express Full time**About GHN**: GiaoHangNhanh (GHN) is a pioneering e-logistics startup specializing in last-mile delivery for e-commerce. Since its establishment in 2012, GHN has played a pivotal role in transforming Vietnam's e-commerce market by seamlessly connecting traditional retail with online businesses through cutting-edge technology and an extensive logistics...
-
E-commerce Specialist
5 months ago
Ho Chi Minh City, Vietnam ICONIC Full time**[HCM - DISTRICT 1]** **NEW ESTABLISHED DEPARTMENT** **E-COMMERCE SPECIALIST** **SALARY: 1500 ~ 2500USD NEGOTIABLE** ----------------- - **JD**: Online Store Operations - Website management daily across all sites - Order management to ensure timely deliveries and returns - Plan and execute eCommerce activities - Report and analyze eCommerce KPIs (Sales,...
-
Sales Specialist
4 months ago
Ho Chi Minh City, Vietnam ABB Full time**Sales Specialist**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking...
-
Sr Customs and Trade Specialist
5 months ago
Ho Chi Minh City, Vietnam Columbia Sportswear Company Full timeThe Sr Customs and Trade Specialist applies in-depth knowledge of global trade to facilitate trade and ensures compliance with all import and export regimes and various other agency regulations globally, through strategic engagement with internal customers and external agencies and associations. Develops, implements and/or manages sub-sets of programs within...
-
Customer Experience Executive
5 months ago
Ho Chi Minh City, Vietnam Công Ty TNHH Đầu Tư Bất Động Sản Dreamplex Full time**Mô tả công việc**: (Mức lương: 11 - 14 triệu VNĐ)Dreamplex is Vietnam’s leading flexible workplace experience provider. We design and deliver people-centric work experiences that help fast-growing companies attract and retain talent and help employees have the best day at work possible. We do this by reimagining every element of the work...
-
Customer Experience Executive
5 months ago
Ho Chi Minh City, Vietnam Công Ty TNHH Đầu Tư Bất Động Sản Dreamplex Full time**Mô tả công việc**: (Mức lương: 11 - 14 triệu VNĐ)Summary of Responsibilities Do you get inspired by seeing people around you succeed, and do you care about providing the right environment, opportunities, and experience for them to do so? As our Customer Experience Executive, you will be doing just that, by internalizing what it means to be an...
-
Customer Experience Director
4 months ago
Ho Chi Minh City, Vietnam PERSOLKELLY Vietnam Full timeProfessional working environment - Opportunity for career path growth - Attractive package **Guest Relations**: Welcome and engage with guests, ensuring a warm and inviting atmosphere. Address and resolve guest concerns, inquiries, and feedback promptly and professionally. Foster a culture of exceptional customer service among the team. **Team...
-
Senior Customer Experience Designer
5 months ago
Ho Chi Minh City, Vietnam HSC Full time**KEY RESPONSIBILITIES**: **Job overview** **Key responsibilities** - Lead the design and implementation of user experience on digital platforms/ tools - Facilitate product vision by concepting, wireframes, visual design, and prototyping experiences for digital products - Provide directions on conducting user research, such as requirements elicitation,...
-
Customer Experience Executive
5 months ago
Ho Chi Minh City, Vietnam Công Ty TNHH Đầu Tư Bất Động Sản Dreamplex Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) - Being the face of Dreamplex comes with some exciting tasks, such as: - Creating a fun, inspiring, and welcoming environment for our customers and guests. - Engaging the community, assisting in bringing people together, and creating a sense of belonging. - Coordinating and executing engaging events...
-
Customer Care Specialist-vietnam
4 months ago
Ho Chi Minh City, Vietnam Anchanto Full timeDEPARTMENT: Operations JOB TITLE: Customer Care Specialist EXPERIENCE REQUIRED: 0-3 Years in customer service industry QUALIFICATIONS: Bachelor's/Master's Degree LOCATION(S): Ho Chi Minh City, Vietnam WORKING HOURS: 24*7 Rotational shifts **About Anchanto** Anchanto is a Global B2B SaaS product company headquartered in Singapore with operations across...