Senior Customer Experience Designer
6 months ago
**KEY RESPONSIBILITIES**:
**Job overview**
**Key responsibilities**
- Lead the design and implementation of user experience on digital platforms/ tools
- Facilitate product vision by concepting, wireframes, visual design, and prototyping experiences for digital products
- Provide directions on conducting user research, such as requirements elicitation, field observations/ evaluation and usability testing.
- Strategic thinking and foresight
- Foresee market changes, dynamism in customer expectations and strategy to guide the company to live up to those expectations in the fast-evolving digital world.
- Responsible for driving CX strategy trends in the organization’s domain of business.
- Create and implement an analytics strategy for best-in-class service delivery. Leverage existing and additional relevant technologies for reporting and analytics across customer service and other customer facing functions/ channels
- Ability to understand business objectives and align CX accordingly
- Clear understanding of the company’s business objectives to strategize CX efforts such that it contributes to the achievement of the business goals.
- A clear picture of business objectives and the ability to align CX with the same, puts the Senior Customer Experience in a stronger position to get buy-in from the CEO and CXOs and to propagate a customer-centric culture within the organization.
- Liaise with directors or heads of other teams such as sales, marketing, customer support, branding, finance, IT, and account management to ensure customer-centricity in their respective departmental work and help them deliver in accordance with the overall customer experience strategy.
- Interpersonal, networking and influencing skills
- Liaise with or convince CEO, other CXOs, leaders and business stakeholders to align with the customer experience strategy, product and service design which requires great interpersonal, communication and influencing skills.
- Ensure that the customer experience team works in collaboration with all other business functions, consistently delivering great end-to-end customer experience across stages, channels, and touchpoints in the predefined customer journey.
- Problem-solving and analytical skills
- Leverage data insights for constantly enhancing customer experience
- Extracting useful or actionable information from data analytics along with strong problem-solving skills is a power-packed combination for ensuring customer experience gaps do not occur or are resolved efficiently.
- Identify potential concerns and their respective solutions to be able to guide the team to be able to deliver best-in-class customer experience
- Have data-driven mindset and an aptitude for technology
- Working backwards to lead the end-user experience
- Visualize end-user experience and then work backwards to plan, strategize, and execute CX efforts to deliver great experiences
- Crystal gaze what a customer will experience through each interaction with the brand, across touchpoints and then design the CX strategy accordingly
**JOB REQUIREMENTS**:
**1. Education level**
- Bachelor‘s Degree or Master‘s Degree
**2. Knowledge & Experiences**
- 5+ years‘ experience in customer experience, have experience in or with knowledge of quality management systems such as ISO, 6-Sigma, lean leadership.
- Demonstrated capability to design and implement a well-articulated roadmap and strategic vision for CX.
- Experience designing qualified products and services.
**3. Technical skills**
- Good project management skills and/or substantial exposure to project-based work structures, project lifecycle models, etc.
- Excellent understanding of the organization’s goals and objectives
- Ability to think “big picture” terms, detail implementation plan.
**4. Soft skills**
- Leadership focus and orientation.
- Excellent decision-making ability based on growth, with a data-driven mindset.
- Excellent communication skills with an ability to foster an open dialogue among all stakeholders that encourages respect and honesty.
Lương**:Thỏa Thuận**
Địa điểm: Trụ sở chính - Hồ Chí Minh
Phòng ban: Operations
Hạn nộp hồ sơ: 18/06 — 30/06/2024
-
Senior Customer Experience Executive
4 weeks ago
Thành phố Hồ Chí Minh, Vietnam PNJ Full time**NƠI LÀM VIỆC**: - Hồ Chí Minh **CẤP BẬC**: - Nhân viên **HÌNH THỨC**: - Nhân viên chính thức **BẰNG CẤP**: - Đại học **KINH NGHIỆM**: - 5 - 6 Năm **MỨC LƯƠNG**: - Lương thỏa thuận **NGÀNH NGHỀ**: - Bán lẻ / Bán sỉ, Dịch vụ khách hàng **HẠN CHÓT NHẬN HỒ SƠ**: -...
-
Customer Experience Manager
6 months ago
Ho Chi Minh City, Vietnam Sannam S4 Group Full timeAre you a self-motivated professional ready to take the next step in your international education career? Do you have strong interpersonal and communication skills? Are you excited by the prospect of building strong relationships with different stakeholders, by the opportunity to further develop your management and leadership experience, and the opportunity...
-
Senior User Experience Design Specialist, SAP
6 months ago
Ho Chi Minh City, Vietnam SAP Full time**We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
-
Customer Experience Executive
6 months ago
Ho Chi Minh City, Vietnam Công Ty TNHH Đầu Tư Bất Động Sản Dreamplex Full time**Mô tả công việc**: (Mức lương: 11 - 14 triệu VNĐ)Dreamplex is Vietnam’s leading flexible workplace experience provider. We design and deliver people-centric work experiences that help fast-growing companies attract and retain talent and help employees have the best day at work possible. We do this by reimagining every element of the work...
-
Senior Web Designer
6 months ago
Ho Chi Minh City, Vietnam FireGroup Full timeFireGroup *** - Flemington Tower, 182 Le Dai Hanh Street, District 11, Ho Chi Minh- At office- Posted 7 hours ago- Skills: - UI-UX Agile Designer **Top 3 reasons to join us**: - The world of passion, challenge, innovation - We're a family of young souls united by talents - Passions and Trust **Job description**: - Design and develop high-quality,...
-
Senior UX Designer
6 months ago
Ho Chi Minh City, Vietnam VNG Full timeVNG Games is seeking a Senior UX Designer for an internal VNG Games AI product who will be responsible for research practices and transforming data into actionable insights through various methods, creating personas and customer journeys to inform digital business decisions. They will collaborate with Product Owners and Developers to establish UX success...
-
Senior Graphic Designer
6 months ago
Ho Chi Minh City, Vietnam Helen of Troy Full timeJoin our Osprey team as Senior Graphic Designer and make an immediate impact. If you love adventure, great gear, and have a passion for the outdoors, you're in good company with our Osprey brand, one of Helen of Troy's trusted brands, including OXO, Hydro Flask, Osprey, Braun, PUR, Vicks, Honeywell , Hot Tools , Drybar , Curlsmith, and Revlon....
-
Assistant Head, Customer Experience
6 months ago
Ho Chi Minh City, Vietnam Ninja Van Full timeNinja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000...
-
Senior Web Designer Us/eu Markets Experience
6 months ago
Ho Chi Minh City, Vietnam FireGroup Technology Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) - Design and develop high-quality, user-centric websites optimized for US and EU market audiences. - Collaborate closely with product managers and marketing teams to ensure web designs effectively communicate the product's benefits and cater to our target demographics. - Create responsive designs...
-
Memory Layout Design Engineer, Senior
6 months ago
Ho Chi Minh City, Vietnam Synopsys Full time50134BR - VIETNAM - Ho Chi Minh **Job Description and Requirements** **Synopsys delivers leading silicon to systems design solutions that maximize our customers’ R&D capability and productivity. Companies trust Synopsys to pioneer new technologies getting them to market faster without compromise.** **Position**: Foundation IP Layout...
-
User Experience Design Expert
6 months ago
Ho Chi Minh City, Vietnam SAP Full time**We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
-
Senior User Experience Design Specialist
4 months ago
Thành phố Hồ Chí Minh, Vietnam SAP Full time**We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
-
Senior UX Design Specialist
2 weeks ago
Ho Chi Minh City, Ho Chi Minh, Vietnam Findicia Full timeOverviewFindicia, a rapidly growing company with headquarters in Singapore and the United States, is expanding its operations in the APAC & US region. Our mission is to lead the digital transformation of the Food and Beverage industry by offering a comprehensive Customer Retention Platform for Restaurants worldwide.We empower restaurants to maximize their...
-
Senior UX Designer-
7 months ago
Ho Chi Minh City, Vietnam Backbase Full timeBackbase - Remote, Other, Ho Chi Minh- Remote, Other, Ha Noi- At office- Posted 9 hours ago- Skills: - UI-UX- Designer**Top 3 reasons to join us**: - Remote/ Hybrid working environment. - Competitive Pay - there will be company stock too. **Job description**: **The Job in short** As a Senior UX Designer / UX Team Lead, your primary focus will be to enhance...
-
Digital Product Experience Designer
3 weeks ago
Ho Chi Minh City, Ho Chi Minh, Vietnam Findicia Full timeAbout the RoleWe are seeking a highly skilled Digital Product Experience Designer to join our team in Vietnam or Malaysia. As a key member of our product team, you will be responsible for creating intuitive and user-friendly products that meet the needs of our users and drive business growth.Company OverviewOur Client is a rapidly growing company with its...
-
Senior Backend Engineer, Trading Experience
6 months ago
Ho Chi Minh City, Vietnam Coinhako Full timeWe are looking for a **Senior Backend Engineer** to join our Engineering Team to support our Trading Experience Team! **What you'll be doing**: - Design, build and maintain our backend services - Collaborate with cross-functional teams to define, design, and implement new features - Actively participate in team discussions to drive problem-solving -...
-
Senior Product Designer
6 months ago
Ho Chi Minh City, Vietnam Anduin Transactions Full timeThe private capital market hosts 14 trillion dollars of investment that fund massive innovation around the world; yet much of it still operates on manual processes and fragmented legacy systems. Think of the New York City subway system running on analog machines! Anduin's mission is to be the driving transformation engine for workflow automation, data...
-
Memory Layout Design, Senior Engineer
6 months ago
Ho Chi Minh City, Vietnam Synopsys Full time50247BR - VIETNAM - Ho Chi Minh **Job Description and Requirements** Our team is looking for an experienced Memory Layout Design Engineer who plays a critical role in layout design for various foundation IPs. **Responsibilities**: In the role of a Senior Layout design engineer, you will take the responsibility to: - Design, develop and modify layout...
-
Customer Experience Manager
6 months ago
Ho Chi Minh City, Vietnam GHN Express Full time**About GHN**: GiaoHangNhanh (GHN) is a pioneering e-logistics startup specializing in last-mile delivery for e-commerce. Since its establishment in 2012, GHN has played a pivotal role in transforming Vietnam's e-commerce market by seamlessly connecting traditional retail with online businesses through cutting-edge technology and an extensive logistics...
-
Memory Layout Design, Senior Engineer
6 months ago
Ho Chi Minh City, Vietnam Synopsys Full time50841BR - VIETNAM - Ho Chi Minh **Job Description and Requirements** Our team is looking for an experienced Memory Layout Design Engineer who plays a critical role in layout design for various foundation IPs, especially TCAM IP. **Responsibilities**: In the role of a Senior Layout design engineer, you will take the responsibility to: - Design, develop...