Customer Experience Manager

**About GHN**: GiaoHangNhanh (GHN) is a pioneering e-logistics startup specializing in last-mile delivery for e-commerce. Since its establishment in 2012, GHN has played a pivotal role in transforming Vietnam's e-commerce market by seamlessly connecting traditional retail with online businesses through cutting-edge technology and an extensive logistics...

**Responsibilities**: - Support clients on their customer experience and digital transformation journeys. - Lead delivery of engagements and take responsibility for project teams. - Present insights and recommendations enabled by strategic thinking, technical knowledge, and strong communication skills. - Build and maintain relationships between ILA and...

**Mô tả công việc**: (Mức lương: Thỏa thuận) RESPONSIBILITIES: Client Engagement: - Devise and implement tailored strategies for VIP clients and various membership levels to enhance their engagement and loyalty. - Maintain and nurture existing client relationships while actively reactivating dormant clients. - Create and execute co-branding...

Được thành lập từ năm 2013, **VeXeRe** đã xây dựng được tên tuổi hàng đầu với bề dày hoạt động trong lĩnh vực thương mại điện tử, công nghệ và du lịch. VeXeRe tự hào là đơn vị đi đầu trong sự nghiệp cách mạng ngành xe khách và du lịch Việt Nam bao gồm các giải pháp: đặt...

**1.** **Key Result Areas** - Collaboration and project management (60%): _ + Communication of programs and projects CX. + Building, training on skills, materials, and policies related to the project. + Follow-up detailed implementation plan Liaise. + Regular communication with internal teams, especially the customer-facing teams, to ensure that gaps in...

**Mô tả công việc**: (Mức lương: 11 - 14 triệu VNĐ)Dreamplex is Vietnam’s leading flexible workplace experience provider. We design and deliver people-centric work experiences that help fast-growing companies attract and retain talent and help employees have the best day at work possible. We do this by reimagining every element of the work...

Professional working environment - Opportunity for career path growth - Attractive package **Guest Relations**: Welcome and engage with guests, ensuring a warm and inviting atmosphere. Address and resolve guest concerns, inquiries, and feedback promptly and professionally. Foster a culture of exceptional customer service among the team. **Team...

Prepare customer service developing strategy to enhance the customer experience using Ahamove services; - Measuring the customer satisfaction and customer retention rate to evaluate the efficiency of the strategies; - Collect customer insights, identify factors affecting their experience; - Design future customer experience plans in each period and...

**Mô tả công việc**: (Mức lương: 11 - 14 triệu VNĐ)Summary of Responsibilities Do you get inspired by seeing people around you succeed, and do you care about providing the right environment, opportunities, and experience for them to do so? As our Customer Experience Executive, you will be doing just that, by internalizing what it means to be an...

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000...

Improve customer service experience and create customers engagement. - Take ownership of customers issues and follow problems through to resolution - Identify opportunities and areas of improvement. - Develop listening points in the customer journey, define segmentation of customer base and varying strategies, and identify opportunities for continuous...

DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...

Execute and manage perfect store on-line experience for assigned brands across various platforms. Work closely with internal stakeholders to ensure fit-for-use e-tail content and online assets to create high impact store experience. Support Digital Brand Manager in executing and managing perfect store on-line experience for assigned brands across various...

**JOB DESCRIPTIONS**: - Research and implement tools to understand customer insights - Partner with HR to ensure that customers have great experiences - Communicate and collaborate with others stakeholders to run Con Cung Customer Experience Programs - Continously observe and learn the customer experience trends to propose inniatives and solutions to line...

**Mô tả công việc**: (Mức lương: Thỏa thuận) - Being the face of Dreamplex comes with some exciting tasks, such as: - Creating a fun, inspiring, and welcoming environment for our customers and guests. - Engaging the community, assisting in bringing people together, and creating a sense of belonging. - Coordinating and executing engaging events...

**Mô tả công việc**: (Mức lương: 20 - 25 triệu VNĐ) Student Progress Management: - Ensure Coaches in the centers carry out their CFP touchpoints to a high standard and in a timely manner - Ensure that Coaches know their students well, they maintain a close relationship, they coach them on good study habits and they keep them highly engaged so...

**Mô tả công việc**: (Mức lương: Thỏa thuận) Student Progress Management: - Ensure Coaches in the centers carry out their CFP touchpoints to a high standard and in a timely manner - Ensure that Coaches know their students well, they maintain a close relationship, they coach them on good study habits and they keep them highly engaged so all...

**Mô tả công việc**: (Mức lương: Thỏa thuận) We are looking for a dynamic and customer-focused individual to join our team as a Customer Experience Specialist at Maison RMI. As a Customer Experience Specialist, your primary responsibility will be to enhance the overall customer experience and satisfaction across both offline and online...

**(Platform Control & Customer Experience)**: Được thành lập từ năm 2013, Vexere đã xây dựng được tên tuổi hàng đầu với bề dày hoạt động trong lĩnh vực thương mại điện tử, công nghệ và du lịch. Vexere tự hào là đơn vị đi đầu trong sự nghiệp cách mạng ngành xe khách và du lịch...

**Responsibilities**: - Responsible for managing the Bottom-up Net Promoter Score (NPS) program, and providing reporting and analytics for NPS and related metrics in support of programs. - managing survey program, monitoring NPS Performance and understanding key drivers of changes to this metric, Producing periodic reporting on score Performance and...