Customer Experience Manager

6 days ago

Ho Chi Minh City, Vietnam Sannam S4 Group Full time

Are you a self-motivated professional ready to take the next step in your international education career? Do you have strong interpersonal and communication skills? Are you excited by the prospect of building strong relationships with different stakeholders, by the opportunity to further develop your management and leadership experience, and the opportunity to work in an international environment?_

**Where you will work**

We are
_Acumen, the education brand of SannamS4 Group_ - a fast-growing education and market entry consulting firm. We provide high-quality consulting and support services to international education clients globally. One of our core services is the provision of in-country representatives to support our clients at selectively strategic locations in South & South East Asia.

We are seeking a professional to join the Acumen team in HCMC, to provide full-time support to our higher education clients, as a Customer Experience Manager (CXM). You will work with our CX Senior Manager and the rest of our growing team in HCMC.

**What you will do as a Customer Experience Manager**

**_ Overall:_**

The CXM will report to the CX Senior Manager on a daily basis, as well as having a small team of In-Country Representatives (ICRs) to manage.

The CXM will be responsible for the quality of the service delivery of his/her team. CXM will ensure that clients use the Acumen service effectively and assist newly onboarded ICRs to execute their scope of work. They will track service delivery and analyse client data to improve the level of strategic consulting to the client.

This role may require work outside the normal span of hours and travel is a regular requirement of this position.

**_
Main responsibilities:_**
- Assist clients with onboarding and navigating operational support with the local administrative team.
- Ensure that clients are using the service effectively and according to Acumen’s preferred processes to address issues through frequent communication and give timely recommendations to the senior leadership of the client.
- Assist newly onboarding ICRs to execute the stakeholders/ agents/ partnership management on behalf of Acumen clients.
- Assist in creating training courses and materials that help ICRs quickly get up to speed on the job.
- Assist in tracking service delivery of assigned ICRs by tracking the daily operation of all ICRs in the Viet Nam office and reporting in timely fashion to the Senior Manager for troubleshooting as necessary.
- Temporarily act as an ICR to assist in the transition period between client onboarding and hiring of a new ICR.
- Analyse client data to improve CX with the client. Collecting insights from the market to create quarterly reports across study destinations.

**What you bring to the team**
- Completion of a degree and/or relevant combination of skills and experience.
- **_ At least 5 years of working experience, including management role._**:

- **_ Demonstrated experience in international education recruitment._**:

- Excellent written, oral and interpersonal communication skills including the ability to communicate and present effectively to groups, and engage with a diverse range of people and organizations.
- Analytical skills and data analysis skills.
- Demonstrated ability to work as a member of a team, as well as work independently using initiative and judgement.
- High level of responsibility and accountability for completing tasks within specified timeframes.
- Use own expertise and seek others’ expertise to achieve team goals.
- Fluent in Vietnamese and English.

**What we offer you**
- Attractive salary package (including 13th month, private health insurance)
- An international, positive, friendly working environment
- Internal trainings
- 12 annual leaves and 5 paid sick leaves
- Annual salary review
- Opportunity to make a real difference and have impact in Vietnam’s education sector
- Are you a self-motivated professional ready to take the next step in your international education career? Do you have strong interpersonal and communication skills? Are you excited by the prospect of building strong relationships with different stakeholders, by the opportunity to further develop your management and leadership experience, and the opportunity to work in an international environment?_

**Where you will work**

We are
_Acumen, the education brand of SannamS4 Group_ - a fast-growing education and market entry consulting firm. We provide high-quality consulting and support services to international education clients globally. One of our core services is the provision of in-country representatives to support our clients at selectively strategic locations in South & South East Asia.

We are seeking a professional to join the Acumen team in HCMC, to provide full-time support to our higher education clients, as a Customer Experience Manager (CXM). You will work with our CX Senior Manager and the rest of our growing team in HCMC.

**What you wil

  • Customer Experience Manager

    2 months ago

    Ho Chi Minh City, Vietnam GHN Express Full time

    **About GHN**: GiaoHangNhanh (GHN) is a pioneering e-logistics startup specializing in last-mile delivery for e-commerce. Since its establishment in 2012, GHN has played a pivotal role in transforming Vietnam's e-commerce market by seamlessly connecting traditional retail with online businesses through cutting-edge technology and an extensive logistics...

  • Customer Experience Manager

    2 days ago

    Ho Chi Minh City, Vietnam GHN Express Full time

    **About GHN**: GiaoHangNhanh (GHN) is a pioneering e-logistics startup specializing in last-mile delivery for e-commerce. Since its establishment in 2012, GHN has played a pivotal role in transforming Vietnam's e-commerce market by seamlessly connecting traditional retail with online businesses through cutting-edge technology and an extensive logistics...

  • Customer Experience Manager

    1 week ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam GHN Express Full time

    About GHN:GiaoHangNhanh (GHN) is a pioneering e-logistics startup specializing in last-mile delivery for e-commerce. Since its establishment in 2012, GHN has played a pivotal role in transforming Vietnam's e-commerce market by seamlessly connecting traditional retail with online businesses through cutting-edge technology and an extensive logistics network....

  • Customer Experience Manager

    1 week ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Công ty TNHH Thời trang và Mỹ phẩm Duy Anh Full time

    Mô tả công việc:(Mức lương: Thỏa thuận)RESPONSIBILITIES:Client Engagement: Devise and implement tailored strategies for VIP clients and various membership levels to enhance their engagement and loyalty. Maintain and nurture existing client relationships while actively reactivating dormant clients. Create and execute cobranding events and...

  • Hcm - Customer Experience Manager

    3 weeks ago

    Ho Chi Minh City, Vietnam Maison Full time

    Full time- HCM- 31/07/2024Job description detail **JOB BRIEF**: As Customer Experience Manager who will be responsible for conducting cross team projects that will impact the most positively the experience of customers at each step of their journey in a durable way. The CX will bring together task teams and deliver on prioritized initiatives that will add...

  • Hcm - Customer Experience Manager

    1 week ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Maison Full time

    Full time- HCM- 31/07/2024Job description detailJOB BRIEF:As Customer Experience Manager who will be responsible for conducting cross team projects that will impact the most positively the experience of customers at each step of their journey in a durable way. The CX will bring together task teams and deliver on prioritized initiatives that will add most...

  • Customer Experience Manager

    1 week ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Sannam S4 Group Full time

    Are you a self-motivated professional ready to take the next step in your international education career? Do you have strong interpersonal and communication skills? Are you excited by the prospect of building strong relationships with different stakeholders, by the opportunity to further develop your management and leadership experience, and the opportunity...

  • Associate Manager

    2 weeks ago

    Ho Chi Minh City, Vietnam công ty cổ phần dịch vụ di động trực tuyến Full time

    As a Associate Customer Experience Excellence manager, your primary responsibility is to ensure that users’ interactions with our products and services meet and exceed their expectations across various touchpoints. You will play a crucial role in enhancing overall user satisfaction by monitoring and managing the user journey, identifying pain points, and...

  • Customer Experience Management

    1 week ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam VeXeRe Full time

    Được thành lập từ năm 2013, VeXeRe đã xây dựng được tên tuổi hàng đầu với bề dày hoạt động trong lĩnh vực thương mại điện tử, công nghệ và du lịch. VeXeRe tự hào là đơn vị đi đầu trong sự nghiệp cách mạng ngành xe khách và du lịch Việt Nam bao gồm các giải pháp: đặt vé,...

  • Customer Experience

    2 months ago

    Ho Chi Minh City, Vietnam Shinhan Bank Full time

    **Work Location** Ho Chi Minh (District 1) **Job Level** Experienced (Non - Manager) **Job Type** Permanent **Qualification** Bachelor **Experiences** 1 - 2 Years **Salary** Negotiable **Industry** Banking **Deadline to Apply** 11/02/2023 **Job Benefit**: - Insurance- Travel opportunities- Health checkup- Training & Development- Salary...

  • Customer Experience

    4 weeks ago

    Ho Chi Minh City, Vietnam Shinhan Bank Full time

    **Work Location** Ho Chi Minh (District 1) **Job Level** Experienced (Non - Manager) **Job Type** Permanent **Qualification** Bachelor **Experiences** 1 - 2 Years **Salary** Negotiable **Industry** Banking **Deadline to Apply** 15/03/2023 **Job Benefit**: - Insurance- Travel opportunities- Health checkup- Training & Development- Salary...

  • Customer Experience Supervisor

    1 week ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Maison Full time

    Full time- HCM- 30/04/2023Job description detailObjectiveAs a Customer Experience Supervisor, you will be responsible for collecting customer feedback, conducting market research, developing customer journey mapping, managing CX projects, and coordinating with other stakeholders to improve the overall customer experience. You will work with various...

  • Customer Experience Manager

    6 days ago

    Ho Chi Minh City, Vietnam Công ty TNHH Thời trang và Mỹ phẩm Duy Anh Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) RESPONSIBILITIES: Client Engagement: - Devise and implement tailored strategies for VIP clients and various membership levels to enhance their engagement and loyalty. - Maintain and nurture existing client relationships while actively reactivating dormant clients. - Create and execute co-branding...

  • Customer Experience

    1 week ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Shinhan Bank Full time

    Work LocationHo Chi Minh (District 1)Job LevelExperienced (Non - Manager)Job TypePermanentQualificationBachelorExperiences 2 YearsSalaryNegotiableIndustryBankingDeadline to Apply11/02/2023Job Benefit: Insurance Travel opportunities Health checkup Training & Development Salary review Monitoring and optimally supporting the current Bank's internal processes to...

  • Customer Experience Lead

    1 week ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Shopee Full time

    DepartmentBusiness Development and Partnerships- LevelExperienced (Team Lead)- LocationVietnam - Ho Chi Minh CityThe Business Development and Partnerships teams at Shopee are dynamic and energetic. The teams are always looking to acquire business opportunities to drive Shopee to be the No. 1 e-commerce platform in Southeast Asia and Taiwan. The aim of the...

  • Customer Experience Management Executive

    1 week ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam VeXeRe Full time

    **(Platform Control & Customer Experience)**:Được thành lập từ năm 2013, Vexere đã xây dựng được tên tuổi hàng đầu với bề dày hoạt động trong lĩnh vực thương mại điện tử, công nghệ và du lịch. Vexere tự hào là đơn vị đi đầu trong sự nghiệp cách mạng ngành xe khách và du lịch Việt...

  • Customer Experience Executive

    2 weeks ago

    Ho Chi Minh City, Vietnam Công Ty TNHH Đầu Tư Bất Động Sản Dreamplex Full time

    **Mô tả công việc**: (Mức lương: 11 - 14 triệu VNĐ)Dreamplex is Vietnam’s leading flexible workplace experience provider. We design and deliver people-centric work experiences that help fast-growing companies attract and retain talent and help employees have the best day at work possible. We do this by reimagining every element of the work...

  • Customer Experience Director

    5 days ago

    Ho Chi Minh City, Vietnam PERSOLKELLY Vietnam Full time

    Professional working environment - Opportunity for career path growth - Attractive package **Guest Relations**: Welcome and engage with guests, ensuring a warm and inviting atmosphere. Address and resolve guest concerns, inquiries, and feedback promptly and professionally. Foster a culture of exceptional customer service among the team. **Team...

  • Customer Experience Executive

    5 days ago

    Ho Chi Minh City, Vietnam AhaMove Full time

    Prepare customer service developing strategy to enhance the customer experience using Ahamove services; - Measuring the customer satisfaction and customer retention rate to evaluate the efficiency of the strategies; - Collect customer insights, identify factors affecting their experience; - Design future customer experience plans in each period and...

  • Customer Experience Executive

    2 weeks ago

    Ho Chi Minh City, Vietnam Công Ty TNHH Đầu Tư Bất Động Sản Dreamplex Full time

    **Mô tả công việc**: (Mức lương: 11 - 14 triệu VNĐ)Summary of Responsibilities Do you get inspired by seeing people around you succeed, and do you care about providing the right environment, opportunities, and experience for them to do so? As our Customer Experience Executive, you will be doing just that, by internalizing what it means to be an...