Customer Experience Executive
6 days ago
DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud. Browse our Operations team openings to see how you can make an impact with us.
- Oversee customer experience via logistics service provided by Shopee Express, including following activities:
- Conduct analysis to understand users' pain points, identify the right problems that need to be eliminated, and provide effective long-term solutions.
- Identify effective methodologies to win back customers from a bad experience.
- Initiate projects to improve customer experience with Shopee Express, and to build up brand image as market leader in customer experience.
- Perform other duties as assigned by the line manager.
**Requirements**:
- Solid analytical skill and experience in data analytics. Process and data driven, especially in using data to make judgement and decisions
- Strong critical thinking and problem-solving skills
- Self-starter with strong sense of curiosity and think out of the box
- Strong project management skill with the ability to communicate smoothly with other internal teams.
-
Customer Experience Executive
6 days ago
Ho Chi Minh City, Vietnam Công Ty TNHH Đầu Tư Bất Động Sản Dreamplex Full time**Mô tả công việc**: (Mức lương: 11 - 14 triệu VNĐ)Dreamplex is Vietnam’s leading flexible workplace experience provider. We design and deliver people-centric work experiences that help fast-growing companies attract and retain talent and help employees have the best day at work possible. We do this by reimagining every element of the work...
-
Hcm - Customer Experience Executive
2 weeks ago
Ho Chi Minh City, Vietnam công ty cổ phần maison retail management international Full timeXem và nộp hồ sơ ngay **Lưu ý**: - Người tìm việc đang xem tin **HCM - Customer Experience Executive**: - **Mã tin đăng: 3334449**. Mọi thông tin liên quan tới tin tuyển dụng này là do người đăng tin đăng tải và chịu trách nhiệm. Chúng tôi luôn cố gắng để có chất lượng thông tin tốt nhất,...
-
Senior Customer Experience Executive
1 week ago
Thành phố Hồ Chí Minh, Vietnam PNJ Full time**NƠI LÀM VIỆC**: - Hồ Chí Minh **CẤP BẬC**: - Nhân viên **HÌNH THỨC**: - Nhân viên chính thức **BẰNG CẤP**: - Đại học **KINH NGHIỆM**: - 5 - 6 Năm **MỨC LƯƠNG**: - Lương thỏa thuận **NGÀNH NGHỀ**: - Bán lẻ / Bán sỉ, Dịch vụ khách hàng **HẠN CHÓT NHẬN HỒ SƠ**: -...
-
Customer Experience Management
2 weeks ago
Ho Chi Minh City, Vietnam VeXeRe Full timeĐược thành lập từ năm 2013, VeXeRe đã xây dựng được tên tuổi hàng đầu với bề dày hoạt động trong lĩnh vực thương mại điện tử, công nghệ và du lịch. VeXeRe tự hào là đơn vị đi đầu trong sự nghiệp cách mạng ngành xe khách và du lịch Việt Nam bao gồm các giải pháp: đặt vé,...
-
Customer Success Executive
1 week ago
Ho Chi Minh City, Vietnam Infobip Full timeCompany Description At Infobip we dream big. Last year, over half of the world’s population interacted with businesses through the Infobip platform. It didn’t happen by chance: through 60+ offices on 6 continents, we are truly committed to helping our 200 000 enterprise clients reach and engage mobile users. Join us in driving the continuous success of...
-
Customer Experience Specialist
3 weeks ago
Ho Chi Minh City, Vietnam Công Ty Cổ Phần Con Cưng - Concung.com Full time**JOB DESCRIPTIONS**: - Research and implement tools to understand customer insights - Partner with HR to ensure that customers have great experiences - Communicate and collaborate with others stakeholders to run Con Cung Customer Experience Programs - Continously observe and learn the customer experience trends to propose inniatives and solutions to line...
-
Customer Experience Team Leader
3 weeks ago
Thành phố Hồ Chí Minh, Vietnam PNJ Full time**NƠI LÀM VIỆC**: - Hồ Chí Minh (Quận Tân Bình) **CẤP BẬC**: - Trưởng nhóm / Giám sát **HÌNH THỨC**: - Nhân viên chính thức **KINH NGHIỆM**: - 5 - 7 Năm **MỨC LƯƠNG**: - Lương thỏa thuận **NGÀNH NGHỀ**: - Bán lẻ / Bán sỉ, Bán hàng / Kinh doanh, Dịch vụ khách hàng **PHÒNG BAN**: - KHÁCH...
-
Customer Care Executive
2 weeks ago
Ho Chi Minh City, Vietnam Zenyum Full time**About Zenyum** Zenyum is one of Asia’s largest consumer brands in the making. **We channel tech and innovation to transform the dental category from a boring chore to an exciting ritual. We provide a range of Smile Cosmetics, such as teeth-straightening Invisible Braces (Zenyum Clear) and the top-selling toothbrush (Zenyum Sonic) on e-commerce...
-
Senior Customer Care Executive
3 weeks ago
Ho Chi Minh City, Vietnam Zenyum Full time**About Zenyum** Zenyum is one of Asia’s largest consumer brands in the making. **We channel tech and innovation to transform the dental category from a boring chore to an exciting ritual. We provide a range of Smile Cosmetics, such as teeth-straightening Invisible Braces (Zenyum Clear) and the top-selling toothbrush (Zenyum Sonic) on e-commerce...
-
Digital and Customer Experience Head
1 week ago
Ho Chi Minh City, Vietnam Citi Full time**Responsibilities**: - Responsible for managing the Bottom-up Net Promoter Score (NPS) program, and providing reporting and analytics for NPS and related metrics in support of programs. - managing survey program, monitoring NPS Performance and understanding key drivers of changes to this metric, Producing periodic reporting on score Performance and...
-
[ho] Customer Experience Manager
1 week ago
Ho Chi Minh City, Vietnam ILA Full time**Responsibilities**: - Support clients on their customer experience and digital transformation journeys. - Lead delivery of engagements and take responsibility for project teams. - Present insights and recommendations enabled by strategic thinking, technical knowledge, and strong communication skills. - Build and maintain relationships between ILA and...
-
Rider Experience Lead
2 weeks ago
Ho Chi Minh City, Vietnam Shopee Full timeDepartmentOperations- LevelExperienced (Team Lead)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts...
-
Customer Service Executive
1 week ago
Ho Chi Minh City, Vietnam Công ty Cổ phần M Village Full time**RESPONSIBILITIES**: - Provide solutions to recovery service, and improve customer satisfaction; - Clarify the customer's complaints, resolve customer issues and provide solutions to recovery service, and improve customer satisfaction; - Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication...
-
Customer Experience Manager, Clo
6 days ago
Thành phố Hồ Chí Minh, Vietnam CLO Virtual Fashion Full timeCLO Virtual Fashion is the creator of CLO and Marvelous Designer, the top 3D garment design programs used in fashion, film, and game development. With over two decades of research and development in accurate garment simulation, CLO Virtual Fashion's mission is to empower users at every step of the garment journey, from concept to design, manufacturing to...
-
Assistant Head, Customer Experience
1 week ago
Ho Chi Minh City, Vietnam Ninja Van Full timeNinja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000...
-
Customer Success Executive
2 weeks ago
Ho Chi Minh City, Vietnam Infobip Full timeCompany Description At Infobip we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights. Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 70+ offices on six continents,...
-
Customer Experience Senior Specialist
5 days ago
Ho Chi Minh City, Vietnam Prudential plc Full timePrudential's purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career...
-
Customer Service Executive
2 weeks ago
Ho Chi Minh City, Vietnam the lab concept Full timeXem và nộp hồ sơ ngay **Lưu ý**: - Người tìm việc đang xem tin **CUSTOMER SERVICE EXECUTIVE**: - **Mã tin đăng: 3337718**. Mọi thông tin liên quan tới tin tuyển dụng này là do người đăng tin đăng tải và chịu trách nhiệm. Chúng tôi luôn cố gắng để có chất lượng thông tin tốt nhất, nhưng...
-
Operator Experience Marketing Manager
1 week ago
Ho Chi Minh City, Vietnam Unilever Full timeAt Unilever Food Solutions, our purpose is to Free Chefs to love what they do. We work with Hotels, Restaurants, Caterers, Cafeteria to create exciting menus that are good for diners, and good for the planet. Our brands include Knorr, Best Foods and Lady Choice— trusted and used by chefs and F&B operators every day. - We’re searching for an Operator...
-
People Experience Executive
2 weeks ago
Ho Chi Minh City, Vietnam Heineken Full time**JOB DESCRIPTION** 1. Performance Management, Leadership Development and Talent Development - Consult Supply Chain People Business Partners (SC PBPs) and Learning and Development (L&D) team in deployment and execution of leadership (HEINEKEN Behaviours) and talent development programs. 2. Employee Engagement & Culture Building - Design and customize...