Guest Experience Executive/ Customer Services

1 week ago


Thành phố Hồ Chí Minh, Vietnam Công Ty TNHH Thương Mại Dịch Vụ Du Lịch Orchids Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)
- Coordinate with relevant departments to organize activities/programs, especially during holidays, to enhance the customer experience.
- Manage, collect, respond to, evaluate, and report customer reviews on both online and offline platforms, and propose solutions to improve customer satisfaction.
- Propose and implement measures to improve the hotel’s rating on various platforms.
- Maintain effective communication with other hotel departments (housekeeping, food & beverage, concierge) to fulfill guest requests.
- Address guest complaints or concerns professionally and efficiently, escalating to management when necessary.
- Propose ideas for programs/services/products aimed at enhancing the customer experience.
- Conduct post-stay follow-ups to gather feedback and ensure the guest was satisfied with their visit.
- Follow up on negative reviews, collect customer feedback, and offer appropriate benefits to encourage return visits.
- Develop decoration ideas for major holidays based on given request and budget.
- Provide special attention to customers’ special occasions such as honeymoons, birthdays, etc.
- Arrange welcome letters for VIP rooms.
- Take care of hotel’s online platforms, such as Facebook and the website. Ensure that the latest images of products, services, promotions, and seasonal programs are always up to date.
- And perform any other tasks as assigned by the direct manager.

**Chức vụ**: Nhân viên/Chuyên viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:
Details will be discussed during the interview
**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề

**Yêu cầu công việc**:
Details will be discussed during the interview

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Chăm Sóc Khách Hàng,Hành chính Văn phòng,Hành Chính/Văn Phòng

Trung cấp - Nghề
Không yêu cầu



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