Guest Experience Executive/ Customer Services

4 hours ago

Thành phố Hồ Chí Minh, Vietnam Công ty TNHH TM DV Du Lịch Orchids Full time

**Hạn nộp**: 10/03/2025 Mức lương: Thỏa thuận
Nộp hồ sơ ứng tuyển
THÔNG TIN CƠ BẢN
Số lượng
1
Nơi làm việc
Quận 3 - TP HCM
Giờ làm việc
Giờ hành chính
Loại hình
Khách sạn/ Khu căn hộ
Ngành nghề
Kinh doanh & tiếp thị
Vị trí
Nhân viên
Cập nhật
11/02/2025 15:13
MÔ TẢ CÔNG VIỆC
- Coordinate with relevant departments to organize activities/programs, especially during holidays, to enhance the customer experience.
- Manage, collect, respond to, evaluate, and report customer reviews on both online and offline platforms, and propose solutions to improve customer satisfaction.
- Propose and implement measures to improve the hotel’s rating on various platforms.
- Maintain effective communication with other hotel departments (housekeeping, food & beverage, concierge) to fulfill guest requests.
- Address guest complaints or concerns professionally and efficiently, escalating to management when necessary.
- Propose ideas for programs/services/products aimed at enhancing the customer experience.
- Conduct post-stay follow-ups to gather feedback and ensure the guest was satisfied with their visit.
- Follow up on negative reviews, collect customer feedback, and offer appropriate benefits to encourage return visits.
- Develop decoration ideas for major holidays based on given request and budget.
- Provide special attention to customers’ special occasions such as honeymoons, birthdays, etc.
- Arrange welcome letters for VIP rooms.
- Take care of hotel’s online platforms, such as Facebook and the website. Ensure that the latest images of products, services, promotions, and seasonal programs are always up to date.
- And perform any other tasks as assigned by the direct manager.

QUYỀN LỢI ĐƯỢC HƯỞNG
Details will be discussed during the interview
YÊU CẦU CÔNG VIỆC
Details will be discussed during the interview
YÊU CẦU HỒ SƠ
- Summary CV.
- For any inquiries, please contact Ms. Linh directly at 0869059490.

  • Guest Services Executive

    2 weeks ago

    Thành phố Hồ Chí Minh, Vietnam The Grand Ho Tram Strip Full time

    Transportation **Work Location** - Ho Chi Minh (Tan Dinh Ward) **Job Level** - Experienced (Non - Manager) **Job Type** - Permanent **Qualification** - College **Experiences** - 1 - 2 Years **Salary** - Competitive **Industry** - Front Office **Deadline to Apply** - 31/10/2025 **Contact Person** - HR **Job Benefit**: - Insurance - Employee Shuttle...

  • Guest Experience Expert

    2 weeks ago

    Thành phố Hồ Chí Minh, Vietnam Marriott International, Inc Full time

    **Additional Information** **Job Number**25178034 **Job Category**Rooms & Guest Services Operations **Location**Sheraton Saigon Grand Opera Hotel, 88 Dong Khoi, Ho Chi Minh City, Ho Chi Minh, Viet Nam **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management ** Our jobs aren’t just about giving guests a smooth check-in and check-out....

  • Front Office

    1 week ago

    Thành phố Hồ Chí Minh, Vietnam Rêve Ho Chi Minh City, Vignette Collection by IHG Full time

    **Hạn nộp**: 01/12/2025 Mức lương: 8 - 12 triệu Nộp hồ sơ ứng tuyển THÔNG TIN CƠ BẢN Số lượng 10 Nơi làm việc Quận 1 - TP HCM Giờ làm việc Làm theo ca Loại hình Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Du thuyền Ngành nghề Tiền sảnh Vị trí Nhân viên Cập nhật 01/11/2025 18:08 MÔ TẢ CÔNG...

  • Guest Services Supervisor

    2 weeks ago

    Thành phố Hồ Chí Minh, Vietnam The Grand Ho Tram Strip Full time

    Transportation **Work Location** - Ho Chi Minh **Job Level** - Team Leader / Supervisor **Job Type** - Permanent **Qualification** - College **Experiences** - 1 - 2 Years **Salary** - Negotiable **Industry** - Customer Service, Front Office, Restaurant / Hotel **Deadline to Apply** - 30/06/2025 **Contact Person** - HR **Job Benefit**: -...

  • Guest Service Manager

    2 weeks ago

    Thành phố Hồ Chí Minh, Vietnam Marriott International, Inc Full time

    **Additional Information** **Job Number**25178059 **Job Category**Rooms & Guest Services Operations **Location**Sheraton Saigon Grand Opera Hotel, 88 Dong Khoi, Ho Chi Minh City, Ho Chi Minh, Viet Nam **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Serves as the property Manager on Duty and oversees all property...

  • TuyỂn GẤp) Guest Experience and Quality Manager

    2 days ago

    Thành phố Hồ Chí Minh, Vietnam Hotel Des Arts Sai Gon Full time

    Guest Experience and Quality Manager **Hạn nộp**: 31/03/2025 Mức lương: Thỏa thuận Nộp hồ sơ ứng tuyển THÔNG TIN CƠ BẢN Số lượng 1 Nơi làm việc Quận 1 - TP HCM, Quận 3 - TP HCM Giờ làm việc Làm theo ca Loại hình Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Nhà hàng/ Bar/ Pub Ngành nghề Tiền...

  • Guest Experience Expert

    6 days ago

    Thành phố Hồ Chí Minh, Vietnam Marriott International, Inc Full time

    **Additional Information** **Job Number**25167207 **Job Category**Rooms & Guest Services Operations **Location**Renaissance Riverside Hotel Saigon, 8-15 Ton Duc Thang Street Sai Gon Ward, Ho Chi Minh City, Ho Chi Minh, Viet Nam **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a...

  • Guest Experience Expert

    2 days ago

    Thành phố Hồ Chí Minh, Vietnam Marriott International, Inc Full time

    **Additional Information** **Job Number**25037847 **Job Category**Rooms & Guest Services Operations **Location**Vinpearl Landmark 81 Autograph Collection, 720A Dien Bien Phu, Binh Thanh district, Ho Chi Minh City, Viet Nam, Viet Nam, 700000 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Our jobs aren’t just about giving...

  • Customer Experience Director

    1 week ago

    Ho Chi Minh City, Vietnam PERSOLKELLY Vietnam Full time

    Professional working environment - Opportunity for career path growth - Attractive package **Guest Relations**: Welcome and engage with guests, ensuring a warm and inviting atmosphere. Address and resolve guest concerns, inquiries, and feedback promptly and professionally. Foster a culture of exceptional customer service among the team. **Team...

  • Guest Services Officer

    2 days ago

    Thành phố Hồ Chí Minh, Vietnam Công Ty TNHH Glory Investment Holding (Việt Nam) Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - Welcome guests and perform all check-in and check-out tasks; - Welcome guests upon their arrival and assign rooms; - Respond to guest complaints in a timely and professional manner; - Liaise with Housekeeping department to ensure all rooms are clean, tidy and fully-furnished to accommodate...